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Thread: So here is the help request I sent and the tipical idiotic reply from KDP


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Permlink Replies: 29 - Pages: 2 [ 1 2 | Next ] - Last Post: Jul 18, 2016 12:50 AM Last Post By: jm14
okmedia

Posts: 14
Registered: 11/21/07
So here is the help request I sent and the tipical idiotic reply from KDP
Posted: Apr 30, 2016 7:31 PM
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Hello, I have complained about this before and got a canned response, so I will keep complaining until it is forwarded up the chain to someone who can do something about it.

I have 29 books in print, and the ONLY way there is for me to know which books have sold TODAY is to select each one individually in the drop down menu and then click update to see the last 30 days of sales.

Seriously? That is VERY time consuming and a waste of time when less than half the books have a sale on any given day.

I can go to CreateSpace and select TODAY and it will show me all the books that have sold today and how many of each. DUH

Easy to do, so why are you not offering this very much needed report???
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So here is their reply--
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Hello,
I'm sorry for the frustration this issue has caused.

From your email, I am unsure of the report you are using and so, I'll address your inquiry in general.

In order to get sales information you would have to check the 'Reports' section in the KDP account through which you had published your book. . . .
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Emily Veinglory

Posts: 3,379
Registered: 04/25/13
Re: So here is the help request I sent and the tipical idiotic reply from KDP
Posted: May 1, 2016 10:12 AM   in response to: okmedia in response to: okmedia
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You are getting a reply from a staff member who is there to explain how things work, and has no power to change them. I suggest that you clarify that you are speaking of the reporting line graph. Because the reports tags can be used to specify a day as recently as yesterday and have sales shown in a table, this method does specify by title. So you can opt to have them explain that way of getting a report by itle, or ask how to request this function on the graph report. Whichever it is that you want.
gldrummond

Posts: 4,734
Registered: 05/08/09
Re: So here is the help request I sent and the tipical idiotic reply from KDP
Posted: May 1, 2016 10:46 AM   in response to: okmedia in response to: okmedia
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If you want to know how many print books you've sold, then going to Createspace IS how you find out.

Amazon records ebooks sales only, and offers print book sales data through a third party via our Author central accounts.

I realize Amazon owns Createspace, but they're two separate companies. Not sure why you'd expect one company to be supplying the others' sales data.

If it's ebook sales you want, click on "Month to date" unit sales. If you want daily ebook sales reports, then yep, you have to use the dropdown menus on the dashboard. If you want a daily accounting, run a daily report. You'll see exactly how many copies each sold, plus what they earned.

Believe me, all the reports you want are right there, and in a much easier way to track via generating daily/weekly/monthly sales reports than we used to have.

Edited by: gldrummond on May 1, 2016 10:48 AM
writerbn

Posts: 5,249
Registered: 05/12/12
Re: So here is the help request I sent and the tipical idiotic reply from KDP
Posted: May 1, 2016 11:57 AM   in response to: gldrummond in response to: gldrummond
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Or you could use Book*Report. It doesn't have country-specific breakdowns, but otherwise, it's much nicer than the KDP reports. Google it or check getbookreport dot com.

It's fr*ee if you make less than $1,000 per month in royalties.
Notjohn

Posts: 22,998
Registered: 02/27/13
Re: So here is the help request I sent and the tipical idiotic reply from KDP
Posted: May 1, 2016 12:47 PM   in response to: okmedia in response to: okmedia
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Probably the idiot at KDP can't spell tipical, either!

Good luck! -- NJ

The book: Notjohn's Guide to Kindle Publishing 2016

The blog: Notjohn's KDP Guide
gldrummond

Posts: 4,734
Registered: 05/08/09
Re: So here is the help request I sent and the tipical idiotic reply from KDP
Posted: May 1, 2016 1:47 PM   in response to: writerbn in response to: writerbn
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Yup, Bookreport is nice too. I have it! =)
okmedia

Posts: 14
Registered: 11/21/07
Re: So here is the help request I sent and the tipical idiotic reply from KDP
Posted: May 2, 2016 4:42 PM   in response to: gldrummond in response to: gldrummond
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I don't want a report of my print books, I want a report of my Kindle books that is just as easy as what appears with CreateSpace.

If CS can do it, then Amazon can do it. Very simple, just let me see which books have sold today and yesterday and how many.

As it is, it is a REAL PAIN to find out.
Marcy Henshaw

Posts: 7,769
Registered: 09/29/12
Re: So here is the help request I sent and the tipical idiotic reply from KDP
Posted: May 2, 2016 6:29 PM   in response to: okmedia in response to: okmedia
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Creastespace is an Amazon company. Are you looking at your monthly line graph (which plots sales daily) or the number of sales page? You can set a date range on the line graph.
Emily Veinglory

Posts: 3,379
Registered: 04/25/13
Re: So here is the help request I sent and the tipical idiotic reply from KDP
Posted: May 2, 2016 6:31 PM   in response to: okmedia in response to: okmedia
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It is a pain because you are not communicating clearly. If you want the report at a certain url changed give that url. If you want to be shown where to find the per title sales report for any given day, ask and they will show you.
Marcy Henshaw

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Registered: 09/29/12
Re: So here is the help request I sent and the tipical idiotic reply from KDP
Posted: May 2, 2016 6:32 PM   in response to: Marcy Henshaw in response to: Marcy Henshaw
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Sorry, the date range is for the line graph only. not the month-to-date.
okmedia

Posts: 14
Registered: 11/21/07
Re: So here is the help request I sent and the tipical idiotic reply from KDP
Posted: May 2, 2016 6:34 PM   in response to: Emily Veinglory in response to: Emily Veinglory
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What part of TODAY don't you understand?

I DON"T WANT to look up each title, I want to see all the titles I have sold today. THERE IS NO LINK FOR IT.

Edited by: okmedia on May 2, 2016 6:34 PM
gldrummond

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Re: So here is the help request I sent and the tipical idiotic reply from KDP
Posted: May 3, 2016 2:58 AM   in response to: okmedia in response to: okmedia
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Well, gee. How about going to your Dashboard, scrolling down to the Date Selection, and selecting today's date in both?

After that, try clicking on the yellow "Update Report" button on the right.

And last step, scroll down to the bottom, and click on the yellow "Generate report" button.

Viola, you can save the generated report, open it with Excel or whatever, and hey, have that day's sales report.

It's easy. I do it every day.

Edited by: gldrummond on May 3, 2016 2:58 AM
okmedia

Posts: 14
Registered: 11/21/07
Re: So here is the help request I sent and the tipical idiotic reply from KDP
Posted: May 3, 2016 10:19 AM   in response to: gldrummond in response to: gldrummond
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Well Gee, I guess I have to be VERY CLEAR, so here goes:

In REPORTS,

Scroll down

hit UPDATE REPORT

IT ONLY SHOWS how many books sold each day for the past 30 or 90 days. NOT which ones and how many of each. THAT is what I want.

I don't want to use the stupid drop down menu and hit UPDATE REPORT again and again for EACH book.

I want to know Book 1 sold 3 copies
Book 2 sold 1 copy


Creates Space has it so I can just select Today, and it will show me how many of each book has sold. If CreateSpace can do it then Amazon KINDLE can do it.

EASY to understand.

So, any questions?

Edited by: okmedia on May 3, 2016 10:19 AM

Edited by: okmedia on May 3, 2016 10:20 AM
Ralph E Vaughan

Posts: 3,116
Registered: 12/01/12
Re: So here is the help request I sent and the tipical idiotic reply from KDP
Posted: May 3, 2016 11:21 AM   in response to: okmedia in response to: okmedia
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okmedia wrote:
Well Gee, I guess I have to be VERY CLEAR, so here goes:

In REPORTS,

Scroll down

hit UPDATE REPORT

IT ONLY SHOWS how many books sold each day for the past 30 or 90 days. NOT which ones and how many of each. THAT is what I want.

I don't want to use the stupid drop down menu and hit UPDATE REPORT again and again for EACH book.

I want to know Book 1 sold 3 copies
Book 2 sold 1 copy


EASY to understand.

So, any questions?


Firstly, you're not looking at sales, but orders on the Reports page. It may become a sale the same day, within a day or two, or never. No matter how many times you change the date-span, the display titles or the marketplace, you're not ever going to turn that graph into a record of sales.

You have several tools available on your sales dashboard:

Month-to-date
Past six weeks royalties
Spreadsheets for processed months
Payments/Past Royalties

You have to make do with the tools you have available.
Amazon is not going to change everything to suit you, especially when you pay nothing for its services.

You could always start your own worldwide marketplace, in which case you would be able to set up any accounting tools you want, or could afford.

Then there's the obvious alternative: you could sign with a traditional publisher, as more of them are trying to make inroads into the burgeoning and lucrative ebook field. However, if you did, you would get paid once a year, twice at most, not have any accounting tools at your disposal, and never be sure of how many titles you've sold on any day.
writerbn

Posts: 5,249
Registered: 05/12/12
Re: So here is the help request I sent and the tipical idiotic reply from KDP
Posted: May 3, 2016 11:21 AM   in response to: okmedia in response to: okmedia
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Just use Book Report (I mentioned it earlier). No point waiting for the KDP reports to change.
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