Bookshelf | Reports | Community | KDP Select

Home » Amazon KDP Support » Publisher Support » Account Issues

Thread: Stuck in publishing mode for 5 days now


Reply to this Thread Reply to this Thread Search Forum Search Forum Back to Thread List Back to Thread List

Permlink Replies: 8 - Pages: 1 - Last Post: Dec 4, 2009 9:27 AM Last Post By: jvr@umich.edu
marway7

Posts: 3
Registered: 03/01/09
Stuck in publishing mode for 5 days now
Posted: Mar 6, 2009 12:23 PM
Click to report abuse...   Click to reply to this thread Reply
I am trying to publish my book, but its been stuck in publishing mode for 5 days now. Well past 72 hours. What's going on?
writerinresidence

Posts: 4
Registered: 12/15/07
Re: Stuck in publishing mode for 5 days now
Posted: Mar 8, 2009 2:24 PM   in response to: marway7 in response to: marway7
Click to report abuse...   Click to reply to this thread Reply
Hi: Small consolation, but I'm in the same situation. I have emailed dtp support. I can't help thinking there's some sort of site issue. It's infuriating. Hope we get this settled soon--especially since I've previously uploaded titles without any problems and they went live very quickly.
Best, Charlotte
nat_thompson

Posts: 1
Registered: 11/18/08
Re: Stuck in publishing mode for 5 days now
Posted: Mar 9, 2009 8:34 AM   in response to: writerinresidence in response to: writerinresidence
Click to report abuse...   Click to reply to this thread Reply
Same here. Something systemic? Anyone have the support email for DTP?
writerinresidence

Posts: 4
Registered: 12/15/07
Re: Stuck in publishing mode for 5 days now
Posted: Mar 9, 2009 12:22 PM   in response to: nat_thompson in response to: nat_thompson
Click to report abuse...   Click to reply to this thread Reply
Hi: I am still stuck and waiting. And what's really maddening is that my listings are inaccessible on my shelf--grayed out so that I cannot change them.

Anyway, here is the email address for the so-called support:

<dtp-feedback@amazon.com>

I also emailed jeff@amazon.com--he's Jeff Bezos, the guy who started this whole thing--and complained mightily about the fact that they have an entity that's making them money and driving those of us who supply the product completely crazy--no support, no help, no nothingl
writerinresidence

Posts: 4
Registered: 12/15/07
Re: Stuck in publishing mode for 5 days now
Posted: Mar 9, 2009 12:22 PM   in response to: nat_thompson in response to: nat_thompson
Click to report abuse...   Click to reply to this thread Reply
Hi: I am still stuck and waiting. And what's really maddening is that my listings are inaccessible on my shelf--grayed out so that I cannot change them.

Anyway, here is the email address for the so-called support:

dtp-feedback@amazon.com

I also emailed jeff@amazon.com--he's Jeff Bezos, the guy who started this whole thing--and complained mightily about the fact that they have an entity that's making them money and driving those of us who supply the product completely crazy--no support, no help, no nothingl
edwpat12

Posts: 53
Registered: 12/03/07
Re: Stuck in publishing mode for 5 days now
Posted: Mar 9, 2009 8:09 PM   in response to: writerinresidence in response to: writerinresidence
Click to report abuse...   Click to reply to this thread Reply
7 days for me with ASIN: B001UE7D96 The Aacademician. Funny, the page is built, but no buy or sample buttons, and I have some 20 readers waiting for their Kindle versions. The paperback came up after 4 days, amazing and even cross referenced the Kindle pages. Both pages have been veritifed by Amazon connects - still no buy buttons. I sent an email to DTP support and didn;t even get an acknowledgemnet for receipt. Others have advised patience, but I'm losing readers and Amazon is mosig money on the deal - how smart is that. This is my 11th book, and have never had trouble before - been publishing on the Kindle since Dec 2007.
libbyfh

Posts: 2
Registered: 03/10/09
Re: Stuck in publishing mode for 5 days now
Posted: Mar 10, 2009 7:25 AM   in response to: marway7 in response to: marway7
Click to report abuse...   Click to reply to this thread Reply
I'm in the same boat. Stuck in publishing for a week now. Any suggestions?
kdpadmin

Posts: 1,464
Registered: 01/01/70
Re: Stuck in publishing mode for 5 days now
Posted: Mar 10, 2009 9:42 AM   in response to: libbyfh in response to: libbyfh
Click to report abuse...   Click to reply to this thread Reply
Hello,

I can acknowledge that there is, indeed, a delay in publication for many of the titles that are being uploaded to DTP. We are currently in the process of making a fix for this.

In the mean time, please email dtp-support@amazon.com if your book has been stuck in publishing for more than 72 hours. They should be able to push the book into the Kindle Store for you.

Thanks

Message was edited by: dtpadmin
jvr@umich.edu

Posts: 3
Registered: 11/29/07
Re: Stuck in publishing mode for 5 days now
Posted: Mar 14, 2009 9:48 AM   in response to: kdpadmin in response to: kdpadmin
Click to report abuse...   Click to reply to this thread Reply
My title (B00104JF7O) was last updated and published on 3/4, 10 days ago. It shows "Live" but the information displayed old and I believe the title itself has not been updated. I've tried making small changes and then publishing again, but to no avail.

I'd appreciate it if you'd look into this.
Legend
Helpful Answer
Correct Answer

Point your RSS reader here for a feed of the latest messages in all forums