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Thread: Author Central and Create Space problem


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Permlink Replies: 5 - Pages: 1 - Last Post: Nov 12, 2016 4:00 PM Last Post By: carolyn sue crook
carolyn sue crook

Posts: 105
Registered: 09/22/13
Author Central and Create Space problem
Posted: Nov 12, 2016 10:24 AM
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Hello all, we have been conditioned to believe that when we have sales, and see no bump in our ranking, it is because other authors are out performing us. However on one of my titles, if I get one sale it will send the ranking up to below 100,000. 0n 11 07 16 I sold 17 paperbacks and my ranking did not change, even after waiting for days. I sent an inquiry to Author Central and they forwarded it to Create Space. So after days of hearing nothing back, I contacted Create Space, and a technical sport person looked into it and assured me that all was well on their side and provided me with a screen shot, so I could provide it to Author Central. Author Central sent me a reply about when the book scan info came out, which is completely unrelated to my problem. Bottom line, I spend money advertising, and all I'm asking for is credit where credit is due. I play by the rules, and 17 sales in one day should have sent my ranking though the roof. And to add insult to injury, during the same time period Goodreads took down the few honestly gotten reviews, all of them, on the same title. When I contacted them that one of those was even one from a person, who won it on a goodreads giveaway, they restored all of them, but did not restore the overall ranking for all the titles.
Notjohn

Posts: 22,982
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Re: Author Central and Create Space problem
Posted: Nov 12, 2016 10:45 AM   in response to: carolyn sue crook in response to: carolyn sue crook
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I think most of us would be happy to take the royalties from the sale of seventeen books, without worrying about the sales rank. It's been months since I looked at the sales rank of any of my books (usually for a few weeks after a new book is published).

Good luck! -- NJ

The book: Notjohn's Guide to Kindle Publishing 2016

The blog: Notjohn's KDP Guide
carolyn sue crook

Posts: 105
Registered: 09/22/13
Re: Author Central and Create Space problem
Posted: Nov 12, 2016 10:59 AM   in response to: Notjohn in response to: Notjohn
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Hi, while I am happy to have 17 sales in one day on one title, the higher my ranking means that I have to spend less advertising $$. Create Space and Author Central are pointing fingers at each other instead of getting to the root cause. If the problem goes unfixed it goes on and on, and I am sure this is not just affecting me. I also forgot to mention during the same time my overall ranking was frozen, even while I was making sales on other titles, and stayed that way, until I contacted them.

Edited by: carolyn sue crook on Nov 12, 2016 11:01 AM
carolyn sue crook

Posts: 105
Registered: 09/22/13
Re: Author Central and Create Space problem
Posted: Nov 12, 2016 2:35 PM   in response to: carolyn sue crook in response to: carolyn sue crook
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I just posted a response that I got back from Author Central, which is very interesting and helpful, which answers most of what happened, hopefully it will show up soon. I was sharing this so others could see how book scan relates to ranking and group purchases of one title, count as only one.
crazywriterlady

Posts: 4,230
Registered: 09/18/12
Re: Author Central and Create Space problem
Posted: Nov 12, 2016 3:25 PM   in response to: carolyn sue crook in response to: carolyn sue crook
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17 sales in one day should have sent my ranking though the roof

Not necessarily. Ranking isn't just your sales, no matter how many there were. There are any number of things that are accounted for when computing ranking. Some things people a lot smarter than I have seen include: rate of sales, time since book published, sales price, what other authors are doing. There's more, and I can't remember everything right now. PhoenixS on the Writers Cafe at kboards studies this stuff extensively. Reading her posts are an education in themselves.

There have been some recent issues with Amazon, which may or may not have affected your ranking. Asking Amazon to check isn't a dumb move. Sometimes glitches happen, sometimes they get fixed only when someone asks about something. But I hardly think Amazon is going to fudge the books and deal with the IRS just to fiddle with any one author's ranking. It's simply not worth the time and effort it would take.
carolyn sue crook

Posts: 105
Registered: 09/22/13
Re: Author Central and Create Space problem
Posted: Nov 12, 2016 4:00 PM   in response to: crazywriterlady in response to: crazywriterlady
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Thank you for the information about the kboards post. I will have to check it out, because this is a learning process. I know I wasn't being singled out, and it may have been a glitch, or part of a larger problem. It was just so strange that during the same time period my overall ranking froze, and all of the reviews of the same title were removed from Goodreads. I wish I could say Jeff was getting rich off me. :) I just thought that it would be interesting for others to know that a group purchase is counted as one. Thanks again for taking the time to share this information with us all, very good to know.
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