I published a kindle book and then found some errors and decided to remove it, make the corrections, and then republish it. Easy, right? Not at all. I read that I was supposed to go to the Price section, click on the + sign and then unclick the kindle option. Well, I tried and my kindle option would not unclick. Any suggestions about what I should try next?
I have the same issue. The check box under pricing does not work. How do I remove my book? Why is Amazon not answering this question? Why don't they have better support for DTP publishers? This is very poor service.
Anyone find out how to do this. I have been trying for over a month and have had several emails from amazon saying the same thing over and over. Click on the Price box. It looks to me like they DO NOT want us to remove our books. And this could be anyone's real problem, or legal problem for that matter.
Anyone out there who has figured this out and gotten their book removed?
I don't know if this will help you guys but I had a similar thing happen to me with Shutter fly. I had been making a calender for some time with pictures made by my daughter. I had been working on the project from different locations (work and home) for several months. Well when it came time to place the order for the calendar, the order button on the site seemed to not work -- just the order button. I figured it was just a problem with the site -- busy end of the year season and all; their server was misbehaving or something. I tried the next day, still didn't work. The day after that I placed an order from work -- everything was fine. I got my order didn't think too much about it. But a little while later someone saw the calender and asked for a copy, so I went right to my home machine and placed an order. Didn't work. I tried a little experiment; I loaded up Firefox placed the order and all was well with the universe.
Now both my work and home computers were Macs, both were using Safari. It didn't make sense. After a little investigating I discovered that I was using an older version of Safari at work (an incremental upgrade). A little while later apple updated Safari again and it started to work again.
The upshot, try a different browser; they're free and as they say"It couldn't hurt."
I accidently came across a similar issue. And I think this might be much more useful than the try a different browser suggestion I made earlier.
I was trying to remove a couple of book from sale recently, and as described here, the check box wouldn't work. This only happened with one of my books, so needless to say it confused me.
Let me give a little background to clarify what exactly happened and how I fixed it, or rather why I didn't need to fix it. When I have a book that is ready for publication I first upload it as a fake book, which I sell under a different name and for the minimum price $1.00 (minus amazon's 20% so actually for $.80). I buy myself a copy of my fake book, this is actually my last check before the book goes on sale. If everything is fine with the book, I than remove the fake book and release the finished copy. As it turned out the mistake I made, was that I was accidently trying to remove from sale one of my fake books which wasn't even currently for sale.
Because I use this method for all my books, I have more than one book on my shelf that is not for sale. All the other books that aren't for sale are listed as Drafts. The book I accidently tried to remove is listed as Ready. The reason I mistook it for an actual book was in fact because it was listed as Ready. The reason it says Ready instead of Draft is because I was testing some things in Preview, and it just so happened that I used this book, this place on my shelf to do the testing. By doing this I created 2 books on Amazon's servers: the one I published bought and removed from sale, and the one I was playing with in Preview.
I have only 1 place to control these 2 books, but there are 2 books. We have a Sync problem. Which book does my shelf represent. Obviously, the new book. By creating this new book, with the same title ISBN and all the rest, I cut my connection to the other book.
Now before you do anything, do a search on Amazon. See if your book is there. If it's not for sale. You don't have a problem. Don't do anything. Now if your book is on Amazon. You must sync your book. The only control you have to do this is the Publish button. You must publish your book, wait for it to go live, than remove your book by unchecking the "Amazon Kindle Store" check box.
There is another nightmarish scenario that could occur if Amazon was too clever at one place and not clever enough at another. And I only put this up because only you guys would know if it's what's happening here. Hypothetically lets say Amazon has two unrelated groups of books: Published and not published. Now the reason they'd separate the two groups is to make the published group leaner, more responsive, easier to search etc. So here's where you guys come in.
You publish your book. Oh no the formatting's off. I misspelled my name -- whatever. You click the little "Amazon Kindle Store," check box. It's no longer for sale. Amazon scoops up your book and dumps it in the not-for-sale bin. A little while later you republish your book. It shows up; it works; everything's fine. Now if Amazon put your new version in the regular for sale group, without checking to see if there was a version in the not-for-sale group, you'd now have two books on the Amazon server. Everything would appear fine. But what about that third chapter, it never did work right. Face it you got bite the bullet. You're gonna have to take it down; really rework the book. So you go to Amazon and hit the "Amazon Kindle Store" check box again. Now Amazon becomes clever, when you tell the sever to move your book to the not-for-sale group, it responds "your books already there." And the reverse, your books already in the for sale group. Now this is all conjecture you understand. I have no idea if Amazon has a separate not-for-sale group, or what they do. But if this type of thing is the case, you now have an unsolvable sync problem.
"Well if it's unsolvable what use is this message?" And the answer is, to you, "nothing." It might however help the next guy. So If you've had this issue please write it down and post it here. This shouldn't be to difficult; we are, after all, writers. Let's compare and see -- what are the commonalities.
I am having the same problem, only I also put the title "retired" AND did not republish. Yet, today I had a sale of a retired book. This is unacceptable. Either DTP find the will to remove books which have been retired or I will take my books elsewhere. The book in question was B001E96INO, which I retired and replaced with a new edition under another ASIN. When a book goes out of print, it is OUT OF PRINT.
No, I republished under a different ASIN. As a matter of fact, I was forced to by your own publishing engine. Since that ASIN contains the new edition of the book it is not the same edition at all. So republishing under that number was impossible. And yet, you have sold a copy which was not even LIVE. How do you explain that?