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Thread: 'Unexpected Error'


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Permlink Replies: 5 - Pages: 1 - Last Post: Nov 10, 2011 5:37 AM Last Post By: frewston_books
frewston_books

Posts: 812
Registered: 02/24/11
'Unexpected Error'
Posted: Nov 10, 2011 2:20 AM
 
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I have juist tried to reprice two of my titles. In both cases, after I clicked on Submit, I first got the window telling me that my book is being published, but then another window opened saying 'Unexpected Error - we are looking into it, etc...'

Why would this happen, and are my titles still for sale? The ONLY change made to my listing in each case was to change the price.
frewston_books

Posts: 812
Registered: 02/24/11
Re: 'Unexpected Error'
Posted: Nov 10, 2011 2:27 AM   in response to: frewston_books in response to: frewston_books
 
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Further to my post on this, my Bookshelf now shows these two titles at their new prices, but Status is shown as Draft. Does this mean I have to contact support and get this sorted?
jtbigtoad

Posts: 9,229
Registered: 08/01/10
Re: 'Unexpected Error'
Posted: Nov 10, 2011 3:24 AM   in response to: frewston_books in response to: frewston_books
 
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Further to my post on this, my Bookshelf now shows
these two titles at their new prices, but Status is
shown as Draft. Does this mean I have to contact
support and get this sorted?

What prices are in effect for your books on their Kindle pages???

The Bookshelf has been "Wonkey" lately

(they are probly tuning it up for the new KFIRE!)

JT

;)
jtbigtoad

Posts: 9,229
Registered: 08/01/10
Re: 'Unexpected Error'
Posted: Nov 10, 2011 3:29 AM   in response to: jtbigtoad in response to: jtbigtoad
 
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Also just because yur Bookshelf shows Draft on a book -- t's no Biggie... it just means that the Bookshelf THINK that there iareunpublished changes in your book that can happen if you re upload the same Bookfile that is published.

If you push the save And Publish button, the Bookshelf will publish what is there, but if nothing is really changed no changes will occur in your book except it will go into Bookshelf Lockdown for a day or so...

JT

;)
frewston_books

Posts: 812
Registered: 02/24/11
Re: 'Unexpected Error'
Posted: Nov 10, 2011 3:38 AM   in response to: jtbigtoad in response to: jtbigtoad
 
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Thx jtb.

Book 1 was $3.97, reduced to $1.97. Book 2 was $1.99, reduced to $0.99. UK, DE and FR auto-priced.

From what you say, no action is needed on my part, and that the Draft status should become Live in due course.

Message was edited by: frewston_books
frewston_books

Posts: 812
Registered: 02/24/11
Re: 'Unexpected Error'
Posted: Nov 10, 2011 5:37 AM   in response to: jtbigtoad in response to: jtbigtoad
 
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I just checked the actual Amazon listings, and although my Bookshelf is showing the new prices (and still in Draft), the old prices are still shown on Amazon's website.

I think I'll have to contact support to sort this out.
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