Bookshelf | Reports | Community | KDP Select

Home » Amazon KDP Support » Publisher Support » Payment Issues

Thread: Number of books sold does not jive


This question is not answered. Helpful answers available: 2. Correct answers available: 1.

Reply to this Thread Reply to this Thread Search Forum Search Forum Back to Thread List Back to Thread List

Permlink Replies: 71 - Pages: 5 [ 1 2 3 4 5 | Next ] - Last Post: May 25, 2012 9:02 AM Last Post By: breakaway1177
donweb9

Posts: 21
Registered: 09/02/10
Number of books sold does not jive
Posted: Jan 8, 2012 10:01 AM
 
Click to report abuse...   Click to reply to this thread Reply
On a daily basis I keep track of how many books are sold and then check it against the "previous 6 weeks". I am noticing that the numbers don't match. The "net" sold will but the money doesn't. Like some books are going out for free when they shouldn't be.
Like for the last week for 1 title, based on daily sales I sold 183 copies @ $9.99 70% royalty. But I only show $111.68 in royalties. That would be 61 cents in royalties per book OR only crediting me for about 16 books sold.
Why the HUGE discrepancy?
selfpubbing

Posts: 9
Registered: 12/26/11
Re: Number of books sold does not jive
Posted: Jan 8, 2012 11:05 AM   in response to: donweb9 in response to: donweb9
 
Click to report abuse...   Click to reply to this thread Reply
Hi there,

I just checked my reports as well and I have the same problem. Check under your "Average Offer price" and you'll see what it is being sold at. Also, check your product page and notice the price that Amazon is selling it at. I just wrote them a long email asking them to correct this. If I find out any info about this, I'll let you know. Also, if you find out anything, please post.
ksorin

Posts: 6
Registered: 01/08/12
Re: Number of books sold does not jive
Posted: Jan 8, 2012 11:27 AM   in response to: donweb9 in response to: donweb9
 
Click to report abuse...   Click to reply to this thread Reply
I am new to KDP and my report today has the same problem. They are off by a few hundred dollars which is pretty distressing. The list price has never changed. I sent an email this morning and have not even received an acknowledgement that it was received. Is there a number to call to talk to someone or is our only option email?
selfpubbing

Posts: 9
Registered: 12/26/11
Re: Number of books sold does not jive
Posted: Jan 8, 2012 11:30 AM   in response to: ksorin in response to: ksorin
 
Click to report abuse...   Click to reply to this thread Reply
ksorin,

Wait, you have an email address to contact them? Please share. I couldn't find one, so I just submitted a help ticket on their contact us page.
donweb9

Posts: 21
Registered: 09/02/10
Re: Number of books sold does not jive
Posted: Jan 8, 2012 11:46 AM   in response to: donweb9 in response to: donweb9
 
Click to report abuse...   Click to reply to this thread Reply
I did the same. Submitted a help ticket. I think that is what was meant by "email" them.

Now it makes me wonder how much money they really owe me for previous months? I only started keepng track in Dec when I signed up a few books under KDP Select. I hope they aren't going to say that my books kept going for free for days after I ended that promotion. Of course 1 of my books hit the top 10 in its category for SALES (not free). I don't think that would happen with a measly 15 sales.
ksorin

Posts: 6
Registered: 01/08/12
Re: Number of books sold does not jive
Posted: Jan 8, 2012 12:31 PM   in response to: donweb9 in response to: donweb9
 
Click to report abuse...   Click to reply to this thread Reply
Sorry, I meant I submitted a help ticket, not an email. I did a free giveaway at the beginning of the week as well and checked to make sure it ended at the correct time because I know other people have had problems with that.

At the very least they need to have a 6 week report that's understandable. They don't show how many were free and how many were sold. They just list the net sold, average price, and then a number that seemingly comes from nowhere. I kept track of my own giveaways/sales, but I would like to see how they came up with their calculations.

Still no response to my help ticket or even an acknowledgement.
guyjamesfiction

Posts: 1
Registered: 01/08/12
Re: Number of books sold does not jive
Posted: Jan 8, 2012 1:11 PM   in response to: ksorin in response to: ksorin
 
Click to report abuse...   Click to reply to this thread Reply
I agree that the numbers in the 6 week report must be broken out by price for us to be able to make sense of them.

The issue of missing royalty amounts is very distressing.

I've had sales numbers (~40) vanish (adjusting downward) and the most I could get from Amazon was an "assurance" that the numbers they were showing were correct.

I hope the problem that you are having in the 6 week report can be resolved and is nothing more than a late batching issue.
rschiver

Posts: 3
Registered: 01/04/12
Re: Number of books sold does not jive
Posted: Jan 8, 2012 1:37 PM   in response to: donweb9 in response to: donweb9
 
Click to report abuse...   Click to reply to this thread Reply
I've got the same problem. This is my first book, signed up for KDP select and ran a one day free promo the first day the book was available. The morning after the promo ended I recorded 315 reported sales. Checking the product page I noted that the free promo was over as the price was listed at 3.99. I have had no borrows. I tracked sales for the first week and as of this morning had a total of 330 downloads, meaning 15 sales. My royalty report for the week shows 330 downloads, but my total royalties for the period are $1.40, which represents the royalty from the sale of one download. Something screwy here for sure.
goldens4me

Posts: 22
Registered: 10/05/11
Re: Number of books sold does not jive
Posted: Jan 8, 2012 2:30 PM   in response to: donweb9 in response to: donweb9
 
Click to report abuse...   Click to reply to this thread Reply
I check and log the number of books sold several times a day, and have had the same problem. Contacted Amazon and they said the discrepeancy is due to the fact that some of the books sold were sold in countries where Amazon ONLY pays 35% royalities regardless of what you charge or what % you have selected.

I asked them to send me a copy of where and how many of my books fell into their 35% roycalty countries and they said they can't tell me that (they have to know in order to calculate the payment). They said they are not at liberty to share that info with me. SO, what they are really saying is they can pay you anything and don't have to prove it to you, so there is no way to check if they are wrong on what they are paying or not. They said they'd PASS my Concerns on to another department for future consideration or some such jive. SORRY AMAZON but I believe in the saying "Trust, but verify." AND they make sure you can't verify.

So under AMazon.com in reports, you don't know where those book sells are occurring or how what percentage of royality you'll get paid. I wonder if they give the same run around to big publishing houses.
diana1616

Posts: 9
Registered: 03/09/11
Re: Number of books sold does not jive
Posted: Jan 8, 2012 4:53 PM   in response to: goldens4me in response to: goldens4me
 
Click to report abuse...   Click to reply to this thread Reply
I'm not in the KDP Select but I've noticed discrepancies as well. In fact, I came to the boards tonight to ask how often the Month-to-Date report is updated because it NEVER jives with the Prior Six Weeks sales -- and those often don't match the Monthly reports (which, for whatever reason, aren't posted till the middle of the month).

Watching this thread with interest to see if anyone can explain it...
ksorin

Posts: 6
Registered: 01/08/12
Re: Number of books sold does not jive
Posted: Jan 8, 2012 5:23 PM   in response to: donweb9 in response to: donweb9
 
Click to report abuse...   Click to reply to this thread Reply
They have my sales divided into 35% and 70% categories. Even with the 35% thrown in, the math doesn't work out. They're still shorting me by between 150-200 sales this week. No response yet.

Message was edited by: ksorin
sldearing

Posts: 3
Registered: 11/18/10
Re: Number of books sold does not jive
Posted: Jan 10, 2012 8:10 AM   in response to: donweb9 in response to: donweb9
 
Click to report abuse...   Click to reply to this thread Reply
The amount you make in KDP isn't the royalties we recieve from the sale of our books. It's the numberof titles enrolled in KDP that month, divided into the number of downloads we have and then that percentage is multiplied time the $500,000 in the kitty. Problem is we can't determine exactly what we'll get, because we have no idea how many titles are currently enrolled, but it's not the normal royalty we would recieve for a sale... and initially they were't going to pay at all for the items that were given away during the 5 day promo, but it appears they are giving us a 35% royalty based on the math above.
selfpubbing

Posts: 9
Registered: 12/26/11
Re: Number of books sold does not jive
Posted: Jan 10, 2012 8:38 AM   in response to: sldearing in response to: sldearing
 
Click to report abuse...   Click to reply to this thread Reply
Morning All,

Got a standard reply back from Amazon this morning stating that their response time is slower than usual because of all the help tickets submitted... On with the waiting game.

I have two books up... One that I have priced at the entry for 70% royalties and the other I enrolled into KDP select (due to the timing of the release -- wrong season). So, for each week I get 5 lines of reports for the 2 books. The KDP select one gets a line for the 35% royalty, 70% royalty and the KDP select rate. Any royalties I get off this book are just gravy to me. It was performing poorly primarily because it was the wrong season. I get that -- that's why I put it into KDP select. (I'll remove it from the program after the initial 90 days.)

Now, the other book... Well, I've never enrolled that one into the program. So, I get one line reporting sales at the 70% rate and another reporting at the 35%. The line that doesn't add up is the 70% rate line. On my private bookshelf, it is still priced at 2.99. However, when I go into the product page, it is priced at .99. Strangely enough, I am still making 70% on the .99 book rate. I'm soo confused. Can Amazon chop prices arbitrarily? It's not like I can go back into edit the book details because I already have it in the system to sell at 2.99.

Do any of you have books that are not in KDP select facing the same issue?
misterteacher

Posts: 12
Registered: 06/07/09
Re: Number of books sold does not jive
Posted: Jan 10, 2012 8:34 PM   in response to: selfpubbing in response to: selfpubbing
 
Click to report abuse...   Click to reply to this thread Reply
I would guess that your book is being sold for 99 cents somewhere else, and Amazon has price matched. They will still give you 70%, but it's only 70% of the discounted price. Check B&N, Kobo, Sony, etc...
ksorin

Posts: 6
Registered: 01/08/12
Re: Number of books sold does not jive
Posted: Jan 11, 2012 8:57 PM   in response to: sldearing in response to: sldearing
 
Click to report abuse...   Click to reply to this thread Reply
I believe the kitty is only for books borrowed by Kindle Select users - and I guess we find that out and the end of each month?

It's my understanding we should still be getting either 35% or 70% on sales and no money at all for the books we give away on promotion days. I'm not worried about the promo books because that's just free marketing, I just want to make sure I'm actually getting the royalties from the books sold at $2.99. The way all the books are mashed together on the reports however, makes it difficult to tell.

However, if there is someone out there is actually getting money for their promo books I'd definitely like to know about it!
Legend
Helpful Answer
Correct Answer

Point your RSS reader here for a feed of the latest messages in all forums