I have a novel that has been selling for months and has sold thousands of copies. Today, I have noticed returns on this book skyrocketed to more today than I normally get in many months. KDP just sent me an email telling me they removed this book and I have to upload another file because my book is no longer downloading to Kindle devices. I have changed nothing on this book in months. Why would it all of a sudden become a flawed file?
I guess none of you have ever run into this either. I just uploaded the file again but have yet to receive an answer from them as to what could possibly have happened, since I have changed nothing on this book in months and it has been selling thousands of copies until today.
I have a novel that has been selling for months and
has sold thousands of copies. Today, I have noticed
returns on this book skyrocketed to more today than I
normally get in many months. KDP just sent me an
email telling me they removed this book and I have to
upload another file because my book is no longer
downloading to Kindle devices. I have changed nothing
on this book in months. Why would it all of a sudden
become a flawed file?
looks like folks don't like it.
but same goes for you as all the newbies here ie they are told how long is a piece of string unless there is a LINK to the book.
obviously none of "Team notjohn" EVER show us their virtual? books but how long is a piece of string?
Data on disk can become corrupt. A failed backup or a disk issue can wipe out a file or make it unreadable. That's the dirty secret of all computer storage devices-- they're not really permanent. That's why I have three backups of anything critical I am working on at the moment. Almost certainly this is not a problem with your original file, but with Amazon's storage of it.
It is entirely possible that this is related to the rash of "hacks" against popular books that just cropped up. I'm looking into it as my wife is the one who found it. It's legitimate and Amazon is looking into it but they aren't being real forthcoming about it.
Apparently what happens is a popular book, once downloaded, can be:
1) modified to get a new author and name
2) re-uploaded and re-published
3) the original author's work can be "hacked" to make the original work unusable
This results in the original work being bought and returned AND, apparently, the original author's account ends up getting an additional email address added to it and the payment information gets modified and payment gets sent to a new/different bank (EFT) or address (if check) and the original author looses at least a month worth of royalties.
Not 100% sure on all the details and it may only be possible on books that don't have DRM enabled, don't know for sure. Like I said, the wife found it and I'm still looking into it. I've only sold about 400 copies so far since 12/11/11 when things went online but that'll torque me off if that's the case.
This is very interesting. Just lately a friend who is relatively new to KDP had the same experience. Suddenly she was getting returns like crazy. When she investigated, she found that all of her book had disappeared except for the first eleven pages. Amazon couldn't explain how it happened but told her to re-upload the same book and that fixed it. Still puzzling!
What a scary problem? It does sound like some kind of corruption of the file. I publish on another, smaller niche site. I had a perfectly fine file that had sold lots of copies get corrupted. I had to upload it again to fix the problem. It sounds as if Amazon is having the same experience.
The hacking into files, changing files, and uploading new files by the hackers is very disturbing.