Bookshelf | Reports | Community | KDP Select

Home » Amazon KDP Support » Ask the Community » Reports

Thread: Reports page frozen


Reply to this Thread Reply to this Thread Search Forum Search Forum Back to Thread List Back to Thread List

Permlink Replies: 24 - Pages: 2 [ 1 2 | Next ] - Last Post: Jul 3, 2017 1:41 PM Last Post By: Aura Conte
William D Jempt...

Posts: 426
Registered: 03/31/14
Reports page frozen
Posted: Jul 1, 2017 2:53 AM
Click to report abuse...   Click to reply to this thread Reply
Over the last 7 days, my reads have been between 5-7000 and I generally wake up to anywhere from 1,000 to 1,500. This morning my chart says zero for today. Yes I'm in my account, as I can see everything up till today. Sales are zero too but that isn't unusual early in the morning.

Any other author similar to me with zero reads when they usually have them?
Ruth Diana Jack...

Posts: 4
Registered: 07/23/13
Re: Reports page frozen
Posted: Jul 1, 2017 3:00 AM   in response to: William D Jempt... in response to: William D Jempt...
Click to report abuse...   Click to reply to this thread Reply
Yep, seems many people are experiencing the same problem. Must be a glitch with the new reporting system.
William D Jempt...

Posts: 426
Registered: 03/31/14
Re: Reports page frozen
Posted: Jul 1, 2017 3:09 AM   in response to: Ruth Diana Jack... in response to: Ruth Diana Jack...
Click to report abuse...   Click to reply to this thread Reply
Ruth Diana Jackson wrote:
Yep, seems many people are experiencing the same problem. Must be a glitch with the new reporting system.

What new reporting system?
writerbn

Posts: 5,252
Registered: 05/12/12
Re: Reports page frozen
Posted: Jul 1, 2017 5:01 AM   in response to: William D Jempt... in response to: William D Jempt...
Click to report abuse...   Click to reply to this thread Reply
William D Jempty Jr wrote:

What new reporting system?


The one that came out last month, when the line graphs changed to bar graphs.
Freida McFadden

Posts: 39
Registered: 08/17/13
Re: Reports page frozen
Posted: Jul 1, 2017 5:13 AM   in response to: Ruth Diana Jack... in response to: Ruth Diana Jack...
Click to report abuse...   Click to reply to this thread Reply
Yes! I came here to look because I have never once woken up to 0 pages read. Usually more like 3000.
Amanda

Posts: 4
Registered: 05/20/17
Re: Reports page frozen
Posted: Jul 1, 2017 5:26 AM   in response to: William D Jempt... in response to: William D Jempt...
Click to report abuse...   Click to reply to this thread Reply
Glad to know I'm not the only one! I went from over 52,000 pages read yesterday to nothing today. The sales chart is still updating for me, though. Really hope they fix this soon!
Dave Fisher

Posts: 3
Registered: 04/03/15
Re: Reports page frozen
Posted: Jul 1, 2017 7:23 AM   in response to: William D Jempt... in response to: William D Jempt...
Click to report abuse...   Click to reply to this thread Reply
My reports have been frozen since June 30, 5:00 pm Pacific time. There has been one glitch after another since September 2016.
leagle116

Posts: 6
Registered: 05/03/12
Re: Reports page frozen
Posted: Jul 1, 2017 7:38 AM   in response to: Ruth Diana Jack... in response to: Ruth Diana Jack...
Click to report abuse...   Click to reply to this thread Reply
actually I think the system went down about 8 last night. My page just froze at 6715 on pages read and hasn't shown any data since. even on a slow night it should have been at least over 7,000. It continues to show books order just no pages read data.
e v salisbury

Posts: 2
Registered: 06/21/14
Re: Reports page frozen
Posted: Jul 1, 2017 7:45 AM   in response to: William D Jempt... in response to: William D Jempt...
Click to report abuse...   Click to reply to this thread Reply
So glad I found this thread as I was starting to stress as I too normally wake up to pages read and this morning a big fat zero. I had sent two emails to the support team but I guess they must be inundated. I'll keep checking here for news.
Emma
William D Jempt...

Posts: 426
Registered: 03/31/14
Re: Reports page frozen
Posted: Jul 1, 2017 8:27 AM   in response to: leagle116 in response to: leagle116
Click to report abuse...   Click to reply to this thread Reply
leagle116 wrote:
actually I think the system went down about 8 last night. My page just froze at 6715 on pages read and hasn't shown any data since. even on a slow night it should have been at least over 7,000. It continues to show books order just no pages read data.

It was still updating sometime after 9:30 p.m. Eastern Standard Time because my total increased after I went to bed.
leagle116

Posts: 6
Registered: 05/03/12
Re: Reports page frozen
Posted: Jul 1, 2017 9:30 AM   in response to: William D Jempt... in response to: William D Jempt...
Click to report abuse...   Click to reply to this thread Reply
welll I am central time and you must have just got in on an update before it froze. Still frozen btw at11;30 am (1130 hrs military time)

Edited by: leagle116 on Jul 1, 2017 9:30 AM
Ann Stalls

Posts: 33
Registered: 01/14/14
Re: Reports page frozen
Posted: Jul 1, 2017 10:47 AM   in response to: William D Jempt... in response to: William D Jempt...
Click to report abuse...   Click to reply to this thread Reply
I don't have any sales or pages today. This is odd. Something must be wrong.
Jennifer L. Jen...

Posts: 1
Registered: 10/29/12
Re: Reports page frozen
Posted: Jul 1, 2017 11:48 AM   in response to: William D Jempt... in response to: William D Jempt...
Click to report abuse...   Click to reply to this thread Reply
Same here. Zero pages read on July 1. I do have recorded sales, though. Usually have at least 3,000 pages read when I check in the morning. Big fat zero today.
Amanda Smith

Posts: 39
Registered: 06/18/15
Re: Reports page frozen
Posted: Jul 1, 2017 12:12 PM   in response to: William D Jempt... in response to: William D Jempt...
Click to report abuse...   Click to reply to this thread Reply
I've been zero all day. And it's still zero tonight (UK). I don't have amazing sales, about 2,000 KENP per day, but this must be a glitch.
Mary J Ballew

Posts: 3
Registered: 02/15/15
Re: Reports page frozen
Posted: Jul 1, 2017 12:34 PM   in response to: William D Jempt... in response to: William D Jempt...
Click to report abuse...   Click to reply to this thread Reply
I am still very new to amazon publishing but my report pages is showing zero reads all day today July 1. I see that others are having this issue as well. I was wondering if I was the only one or not. Was wondering if I should contact amazon support or just wait to see what happens? Thanks
Legend
Helpful Answer
Correct Answer

Point your RSS reader here for a feed of the latest messages in all forums