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Thread: AMS advertising campaigns not displaying


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Permlink Replies: 14 - Pages: 1 - Last Post: Sep 21, 2017 2:56 AM Last Post By: MRS L C DEWHURST
Scott Reid

Posts: 46
Registered: 04/21/17
AMS advertising campaigns not displaying
Posted: Aug 28, 2017 9:29 AM
 
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Hi,

I am unable to access my advertising campaigns on Amazon Marketing Services.

The header shows then nothing below it. I should have 5 active campaigns and a number of terminated campaigns showing.

Is there a temporary problem not specific to my account? Or, is there something wrong with my account? (My billing history says I am all paid.)

Thanks,
Scott Reid
sreid@ThreeHelmets.com
Donna St Felix

Posts: 6,054
Registered: 09/18/13
Re: AMS advertising campaigns not displaying
Posted: Aug 28, 2017 9:31 AM   in response to: Scott Reid in response to: Scott Reid
 
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Same problem here. They have a glitch or upgrade going on.
Scott Reid

Posts: 46
Registered: 04/21/17
Re: AMS advertising campaigns not displaying
Posted: Aug 28, 2017 11:19 AM   in response to: Donna St Felix in response to: Donna St Felix
 
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Mine is working now.
carolyn sue crook

Posts: 105
Registered: 09/22/13
Re: AMS advertising campaigns not displaying
Posted: Sep 20, 2017 12:53 PM   in response to: Donna St Felix in response to: Donna St Felix
 
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I just looked at my AMS account and I can only see information for 2015 and 2016 and nothing at all for 2017, even though I have two adds running right now. Is anyone else having this problem?
theknightagency

Posts: 2
Registered: 02/16/11
Re: AMS advertising campaigns not displaying
Posted: Sep 20, 2017 12:56 PM   in response to: carolyn sue crook in response to: carolyn sue crook
 
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Most of our ads have vanished. LOTS of them. Is there some kind of glitch going on? Anyone else? This is so anxiety-inducing since the ads represent a lot of work hours. :)
David

Posts: 1
Registered: 07/30/16
Re: AMS advertising campaigns not displaying
Posted: Sep 20, 2017 1:03 PM   in response to: Scott Reid in response to: Scott Reid
 
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Having the same issue. When I log in all I can see is the main create campaign page. Must be some gremlins in the system.
R Butler

Posts: 142
Registered: 09/20/17
Re: AMS advertising campaigns not displaying
Posted: Sep 20, 2017 1:03 PM   in response to: theknightagency in response to: theknightagency
 
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Mine are all showing without issue so this seems to be a localized glitch only affecting some uses. I'd fire a message to support.
theknightagency

Posts: 2
Registered: 02/16/11
Re: AMS advertising campaigns not displaying
Posted: Sep 20, 2017 1:09 PM   in response to: R Butler in response to: R Butler
 
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Thanks! I've done just that. I guess what I'm hoping is...given that it seems this issue has happened for others before, I can assume that the ads will EVENTUALLY reappear, right? I don't want to have to create them again. :)
MRS L C DEWHURST

Posts: 14
Registered: 04/27/17
Re: AMS advertising campaigns not displaying
Posted: Sep 20, 2017 1:18 PM   in response to: Scott Reid in response to: Scott Reid
 
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Same problem for mine.
gitanaglitz

Posts: 3
Registered: 09/01/11
Re: AMS advertising campaigns not displaying
Posted: Sep 20, 2017 1:29 PM   in response to: Scott Reid in response to: Scott Reid
 
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My AMS ads and all data has disappeared. I had one active campaign and three that had been terminated but all of the data was visible until a few hours ago. Now all I get is the page where I can set up a new campaign. What's going on?
Donna St Felix

Posts: 6,054
Registered: 09/18/13
Re: AMS advertising campaigns not displaying
Posted: Sep 20, 2017 1:43 PM   in response to: gitanaglitz in response to: gitanaglitz
 
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gitanaglitz wrote:
My AMS ads and all data has disappeared. I had one active campaign and three that had been terminated but all of the data was visible until a few hours ago. Now all I get is the page where I can set up a new campaign. What's going on?

Don't you just love it when the Zon does maintenance &/or upgrades!!!?
Things will return, hopefully with a TON of missing sales being shown.
Andrew Barron

Posts: 3
Registered: 11/28/16
Re: AMS advertising campaigns not displaying
Posted: Sep 20, 2017 3:23 PM   in response to: Scott Reid in response to: Scott Reid
 
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Same thing just happened to me. The report is only showing one campaign that was terminated in January. All the others have gone!
Also has anyone noticed that the bar chart reports are completely different to the information you get when you download the Excel file?
gitanaglitz

Posts: 3
Registered: 09/01/11
Re: AMS advertising campaigns not displaying
Posted: Sep 20, 2017 3:33 PM   in response to: Andrew Barron in response to: Andrew Barron
 
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I hadn't noticed that the charts didn't match. I'll check that.
gitanaglitz

Posts: 3
Registered: 09/01/11
Re: AMS advertising campaigns not displaying
Posted: Sep 20, 2017 4:26 PM   in response to: Scott Reid in response to: Scott Reid
 
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My data has returned! Yay!
MRS L C DEWHURST

Posts: 14
Registered: 04/27/17
Re: AMS advertising campaigns not displaying
Posted: Sep 21, 2017 2:56 AM   in response to: Scott Reid in response to: Scott Reid
 
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My ad has returned but my sales figures are now messed up. I received a reply from Amazon and they know about the problem with the ads and they are working on it.
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