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Thread: RETURN OF SOLD BOOKS


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Permlink Replies: 16 - Pages: 2 [ 1 2 | Next ] - Last Post: Mar 2, 2012 8:55 AM Last Post By: gkelly90
milenche

Posts: 5
Registered: 01/20/11
RETURN OF SOLD BOOKS
Posted: Feb 18, 2012 1:32 PM
 
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According to Amazon's policy, an ebook could be returned within 7 days.

Well, that's not true. In February I had NO units sold on amazon.co.uk till the 18th, and today (18th) a returned copy appeared - which means that if it had been purchased, this has happened no earlier than January 31st.

On the other hand, I'd like to know if and how amazon keeps track of who returns a book - if it has been one of the freebies or really a purchased copy.

All the returned copies appear as "purchased"- is this really the case ??
gldrummond

Posts: 3,671
Registered: 05/08/09
Re: RETURN OF SOLD BOOKS
Posted: Feb 18, 2012 4:33 PM   in response to: milenche in response to: milenche
 
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"In February I had NO units sold on amazon.co.uk till the 18th, and today (18th) a returned copy appeared"

So you had a sale and a return today?

vlgallas

Posts: 2,504
Registered: 05/13/09
Re: RETURN OF SOLD BOOKS
Posted: Feb 18, 2012 7:55 PM   in response to: milenche in response to: milenche
 
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When I download a book from the Kindle store a receipt is viewable that states the amount. If it was free, it shows as a $0.00 purchase. At any time I can look at my digital purchases in my account and I will see the amount paid, even if it is $0.00. I'm positive that Customer Service wouldn't automatically refund an amount that I didn't pay.

Do you have an Amazon account? Test it and try to get a refund for a free book in the Kindle store. I doubt you'd succeed.
jorgemgonzalez

Posts: 53
Registered: 03/10/11
Re: RETURN OF SOLD BOOKS
Posted: Feb 18, 2012 8:09 PM   in response to: gldrummond in response to: gldrummond
 
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Strange as it sounds that's what's been happening, I had 3 (extremely unusual) returns in the last two months, and the three of them have shown up on the report at the same time of the sale. I check my report several times a day and I've seen the pattern. ie:

Units sold = 1, Units refunded = 1, net units sold = 0

Now, I don't know how the refund process works, but I wonder how you can accept a return without the actual product being returned. Beats me.
tgabelman

Posts: 81
Registered: 11/29/11
Re: RETURN OF SOLD BOOKS
Posted: Feb 18, 2012 8:42 PM   in response to: jorgemgonzalez in response to: jorgemgonzalez
 
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Well I was discouraged already for the slow sales I've had since the first of this month and then WHAM I got a return today. First one, I guess, is always the hardest. Right? ;)
milenche

Posts: 5
Registered: 01/20/11
Re: RETURN OF SOLD BOOKS
Posted: Feb 18, 2012 10:29 PM   in response to: tgabelman in response to: tgabelman
 
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Don't get discouraged :) Many readers just read the book quickly and then return it :)

BTW I still haven't found out how to return a purchased book. Deleting it from the library doesn't mean that you've returned it, right?
milenche

Posts: 5
Registered: 01/20/11
Re: RETURN OF SOLD BOOKS
Posted: Feb 18, 2012 10:35 PM   in response to: gldrummond in response to: gldrummond
 
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Well, in this case, whoever bought it, returned it at the same time of the purchase (and how does this work?)

Maybe pure coincidence, but I was checking my sales on all amazon sites and first there were no sales on amazon.co.uk. Then no later than a minute after I checked my amazon.es, I went back to amazon.co.uk and a sold and a returned copy appeared. That's why I found it weird.
gldrummond

Posts: 3,671
Registered: 05/08/09
Re: RETURN OF SOLD BOOKS
Posted: Feb 18, 2012 10:37 PM   in response to: milenche in response to: milenche
 
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Don't be ridiculous. Many readers don't buy the book and return it. If so, we'd all have 100% returns and Amazon would've shut down the KDP.

And I'm not surprised. I was trying to clarify what the OP said, and I guess my touch of snark didn't crossover well.

The OP had a sale today, and that sale was returned. It was probably a mistake purchase.

1 unit sold - 1 unit return = 0 units sold and no royalty earned.

That's how it works. A unit sold and returned because the customer purchased it by mistake or whatever reason they had for returning it.

Edited to note: I just realized that you are the OP. Anyway, hope I explained it to you.

Message was edited by: gldrummond
gldrummond

Posts: 3,671
Registered: 05/08/09
Re: RETURN OF SOLD BOOKS
Posted: Feb 18, 2012 10:38 PM   in response to: milenche in response to: milenche
 
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Because sales aren't updated instantly.

Sale and return can be done in minutes, but not updated to the report until a few hours later, so they'd show up at the same time.

Message was edited by: gldrummond
gldrummond

Posts: 3,671
Registered: 05/08/09
Re: RETURN OF SOLD BOOKS
Posted: Feb 18, 2012 10:40 PM   in response to: milenche in response to: milenche
 
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Also, when shopping on the Kindle, right after you complete a purchase, it asks if you made it in error. (or so people have stated. I shop on Amazon and just download my purchases to my Kindle)

If so, the return would be immediately after the sale.

Message was edited by: gldrummond
hostaholic

Posts: 655
Registered: 05/06/09
Re: RETURN OF SOLD BOOKS
Posted: Feb 19, 2012 4:30 AM   in response to: milenche in response to: milenche
 
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Haven't returned one for a while but if the process hasn't changed:

[b]Have the order # ready.

Click on Kindle Support.

Click on Contact Us.

Send email explaining reason for return.[/b]

What I'd like to see is a list of excuses people use when they return books purchased more than a few minutes or few days. I'll bet there are some lulus!
tigerofdarkness

Posts: 92
Registered: 02/14/11
Re: RETURN OF SOLD BOOKS
Posted: Feb 20, 2012 11:50 AM   in response to: hostaholic in response to: hostaholic
 
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If you do buy e-Books via the Kindle (which I do), it is quite easy to buy the book by mistake as the "Buy" button is the default button on the page.
tankcommander32

Posts: 10
Registered: 10/24/09
Re: RETURN OF SOLD BOOKS
Posted: Feb 20, 2012 5:06 PM   in response to: milenche in response to: milenche
 
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Hi everyone,
Please get a grip, there are more returns now than ever since the KDP Select has been introduced. People buy the books in error, return them and then borrow them if they are eligible. Amazon is running a promotion of their own right now. A thirty day free trial of their Prime Membership. Yeah, they use us as a means to an end, but ultimately we still get paid for our work.
I know it's hard not to stress over a return, "Did they hate my book? Does it have typos? Does my book suck?"
Stack up your positive sales against the negatives. I'm sure you're all winning that battle. Between your product description and the rather generous free sample provided, I tend to believe that most returns are due to errors by the purchaser. Perhaps they buy two by mistake and return one of them. The possibilities are numerous, but in the end, just keep writing, you will only get better, and remember, people return books by major authors all the time!
Cool it!
Sebastian
books-and-suchnw

Posts: 23
Registered: 06/18/10
Re: RETURN OF SOLD BOOKS
Posted: Feb 24, 2012 9:08 AM   in response to: tankcommander32 in response to: tankcommander32
 
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A couple of days ago I had a return of a book I haven't had up for sale for more than a year :)
tankcommander32

Posts: 10
Registered: 10/24/09
Re: RETURN OF SOLD BOOKS
Posted: Feb 28, 2012 1:02 PM   in response to: books-and-suchnw in response to: books-and-suchnw
 
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Clearly, I don't know everything. I must admit, to return a book after a year is whacked and anyone who would do such a thing is no doubt deranged.
Sorry that happened to you.
Sebastian
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