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Thread: PLEASE HELP!!


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Permlink Replies: 6 - Pages: 1 - Last Post: Nov 6, 2017 12:22 AM Last Post By: Notjohn
Anita

Posts: 2
Registered: 11/02/17
PLEASE HELP!!
Posted: Nov 1, 2017 7:10 PM
 
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I have written my first book and since 2-3 days, I am struggling to upload m book in the second process of publishing on kdp. My book is in .docx format and the time I upload things go well, but later they show:''An error occurred. Your e-book cannot be downloaded. There was a processing error.
Please help!!
Donna St Felix

Posts: 5,452
Registered: 09/18/13
Re: PLEASE HELP!!
Posted: Nov 1, 2017 7:25 PM   in response to: Anita in response to: Anita
 
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Anita wrote:
I have written my first book and since 2-3 days, I am struggling to upload m book in the second process of publishing on kdp. My book is in .docx format and the time I upload things go well, but later they show:''An error occurred. Your e-book cannot be downloaded. There was a processing error.
Please help!!

I have never uploaded a .docx file. I upload a Word.doc so I cannot reply to that problem.
I do think the system is working on some problems though as it is running lanky and slow.
Sameer.T

Posts: 17
Registered: 10/11/17
Re: PLEASE HELP!!
Posted: Nov 2, 2017 10:46 AM   in response to: Anita in response to: Anita
 
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Anita wrote:
I have written my first book and since 2-3 days, I am struggling to upload m book in the second process of publishing on kdp. My book is in .docx format and the time I upload things go well, but later they show:''An error occurred. Your e-book cannot be downloaded. There was a processing error.
Please help!!
I had the same issue. Changing the cover image format to jpeg solved the problem.

After 2 days I got an email from the kdp with same solution.

Hello,

We noticed that your eBook wasn't published because it failed in conversion. The reason for this is that you have uploaded the Image in Tiff format which is currently not supported. Please convert your Image to Jpeg format and re-upload the content.

For any further questions, please reply directly to this email.

Thanks for using Amazon KDP.

Edited by: Sameer.T on Nov 6, 2017 12:22 AM
jtbigtoad

Posts: 9,274
Registered: 08/01/10
Re: PLEASE HELP!!
Posted: Nov 4, 2017 5:19 PM   in response to: Anita in response to: Anita
 
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This may be a "Johnny come lately" reply to your post, but I developed a system for Kindle book creation before DOCX was listed as able to be converted to Kindle.

I still use Word 2003 and save as a Word.doc (Not Word.docx)

Here is the link to the "Cook Book Process"

https://kdp.amazon.com/community/thread.jspa?threadID=77771&start=0&tstart=0

Yes, it really is that old...

Hope this helps.

JT ;)
cdalebrittain

Posts: 11,129
Registered: 03/05/11
Re: PLEASE HELP!!
Posted: Nov 4, 2017 7:50 PM   in response to: jtbigtoad in response to: jtbigtoad
 
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Hey, Big Toad, good to see you! It's been a while.
ojame19969

Posts: 1
Registered: 11/05/17
Re: PLEASE HELP!!
Posted: Nov 5, 2017 2:07 AM   in response to: Sameer.T in response to: Sameer.T
 
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I had the same issue. Changing the cover image format to jpeg solved the problem.

After 2 days I got an email from the kdp with same solution.

perfect review https://perfect-review.com/
Notjohn

Posts: 22,991
Registered: 02/27/13
Re: PLEASE HELP!!
Posted: Nov 5, 2017 6:11 AM   in response to: jtbigtoad in response to: jtbigtoad
 
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Sapo Grande! How good to hear from you!

You have been missed, especially by the Wordsters.

(Don't trust KDP to publish a print edition. Don't trust CreateSpace to publish an ebook.)

Good luck! -- NJ

Notjohn's Guide to E-Book & Print Formatting

The blog:
http://notjohnkdp.blogspot.com
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