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Thread: All kindle titles disappeared from Amazon....


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Permlink Replies: 27 - Pages: 2 [ 1 2 | Next ] - Last Post: Nov 16, 2017 4:51 PM Last Post By: Diana Persaud
unknownauthor

Posts: 58
Registered: 01/03/11
All kindle titles disappeared from Amazon....
Posted: Nov 10, 2017 2:20 AM
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.... They don't come up on searches and they don't appear in the listings on my author profile anymore. Only paperbacks are there :S

Any one else having this issue?
Donna St Felix

Posts: 5,412
Registered: 09/18/13
Re: All kindle titles disappeared from Amazon....
Posted: Nov 10, 2017 2:23 AM   in response to: unknownauthor in response to: unknownauthor
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unknownauthor wrote:
.... They don't come up on searches and they don't appear in the listings on my author profile anymore. Only paperbacks are there :S

Any one else having this issue?


The Zon operates in California and right now it is the middle of the night there. Maintenance time!
Check again tomorrow.
unknownauthor

Posts: 58
Registered: 01/03/11
Re: All kindle titles disappeared from Amazon....
Posted: Nov 10, 2017 3:04 AM   in response to: Donna St Felix in response to: Donna St Felix
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All my author friends have their books connected and this is how I make my living :( Even waiting 8 hours for them to wake up is costing me money :(
Notjohn

Posts: 22,918
Registered: 02/27/13
Re: All kindle titles disappeared from Amazon....
Posted: Nov 10, 2017 3:25 AM   in response to: unknownauthor in response to: unknownauthor
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1. Search for books by ASIN

2. Do you see books on your Bookshelf, or is everything missing, not just the reports? If so, you are logging in with the wrong email address, probably.

3. There have been glitches lately, but they haven't affected actual sales.

(Don't trust KDP to publish a print edition. Don't trust CreateSpace to publish an ebook.)

Good luck! -- NJ

Notjohn's Guide to E-Book & Print Formatting

The blog:
http://notjohnkdp.blogspot.com
unknownauthor

Posts: 58
Registered: 01/03/11
Re: All kindle titles disappeared from Amazon....
Posted: Nov 10, 2017 3:40 AM   in response to: Notjohn in response to: Notjohn
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Everything is visible and live on my KDP page. The books are missing from Amazon's actual website where customers can go and buy them. Only the paperbacks are visible (published through Createspace). It's as though they have been removed but on KDP, they're showing as live. I just re-published one of them (over 195 titles) and it has gone through review and is "publishing" so I am not banned (not that I should be!)

It makes no sense but is costing me :(

Wish there was a UK office to talk to. I feel sick.
Donna St Felix

Posts: 5,412
Registered: 09/18/13
Re: All kindle titles disappeared from Amazon....
Posted: Nov 10, 2017 4:06 AM   in response to: unknownauthor in response to: unknownauthor
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I have been doing various things on the Kindle site this eve and I can tell you there are glitches but nothing permanent.
One note that popped up was that they were doing maintenance starting at 9pm California time on Nov 9.
unknownauthor

Posts: 58
Registered: 01/03/11
Re: All kindle titles disappeared from Amazon....
Posted: Nov 10, 2017 4:45 AM   in response to: Donna St Felix in response to: Donna St Felix
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Yeah I saw something about that. Said it wouldn't be working for half an hour or something else as weird as that.

I just find it funny that no one else seems to be having this glitch from talking on forums :S
unknownauthor

Posts: 58
Registered: 01/03/11
Re: All kindle titles disappeared from Amazon....
Posted: Nov 10, 2017 6:59 AM   in response to: unknownauthor in response to: unknownauthor
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It's not a glitch, they're not emailing all my customers cancelling pre-orders for future books - but saying it was my choice :S

Still no reply from them.
Diana Persaud

Posts: 2,530
Registered: 10/07/13
Re: All kindle titles disappeared from Amazon....
Posted: Nov 10, 2017 8:21 AM   in response to: unknownauthor in response to: unknownauthor
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unknownauthor wrote:
Yeah I saw something about that. Said it wouldn't be working for half an hour or something else as weird as that.

I just find it funny that no one else seems to be having this glitch from talking on forums :S


I've seen a few reports about vanishing books but it appears to be browser related. Try other browsers?
unknownauthor

Posts: 58
Registered: 01/03/11
Re: All kindle titles disappeared from Amazon....
Posted: Nov 10, 2017 8:36 AM   in response to: Diana Persaud in response to: Diana Persaud
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Sadly they terminated my account. I am still hoping they will tell me why because I make them good money each month :S
Donna St Felix

Posts: 5,412
Registered: 09/18/13
Re: All kindle titles disappeared from Amazon....
Posted: Nov 10, 2017 8:56 AM   in response to: unknownauthor in response to: unknownauthor
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unknownauthor wrote:
Sadly they terminated my account. I am still hoping they will tell me why because I make them good money each month :S

They usually send an email with the reason. Did they notify you of the termination in an email?
Keep us posted!
unknownauthor

Posts: 58
Registered: 01/03/11
Re: All kindle titles disappeared from Amazon....
Posted: Nov 10, 2017 12:02 PM   in response to: Donna St Felix in response to: Donna St Felix
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Amazon contacted me at 3am this morning saying my advert had been approved - and now they've terminated my whole account. Over 200 titles gone :S

KDP haven't come back to me but I have a Indie Specialist email who is currently trying to figure it out.
Diana Persaud

Posts: 2,530
Registered: 10/07/13
Re: All kindle titles disappeared from Amazon....
Posted: Nov 11, 2017 7:34 AM   in response to: unknownauthor in response to: unknownauthor
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unknownauthor wrote:
Amazon contacted me at 3am this morning saying my advert had been approved - and now they've terminated my whole account. Over 200 titles gone :S

KDP haven't come back to me but I have a Indie Specialist email who is currently trying to figure it out.


Was it erotica? This time of year, they always do a clean up, though it usually means hiding not account termination.

What did the email state?
Paul Bennett

Posts: 2
Registered: 10/24/17
Re: All kindle titles disappeared from Amazon....
Posted: Nov 11, 2017 8:39 AM   in response to: unknownauthor in response to: unknownauthor
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I am having a similar issue. My e-book does not exist on Amazon.com, even searching by ISBN, but it is available on Amazon.ca, and Amazon.co.uk. Also my author profile is not available either.
DAVID TODD

Posts: 22
Registered: 06/16/16
Re: All kindle titles disappeared from Amazon....
Posted: Nov 12, 2017 2:22 AM   in response to: Paul Bennett in response to: Paul Bennett
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I am seeing more of these complaints so I did a check and searched on .com for my ten books using their ASIN numbers. Not one exists! Searching by author name or title produced the same - not found. Combinations of ASIN, name and title also produced no results. This is with both Chrome and Firefox browsers.
All other sites seem OK.
I have emailed support and they say everything is working correctly. I have replied with a screenshot of what I see and am now waiting for a reply.
Note: this is the search engine on the .com site. Going through one's bookshelf shows they exist but if you just type the book title of the one you are looking at into the search box it cannot find it, despite the fact you were looking at it before the search!
I suggest all authors do a search for their books on .com, just in case.
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