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Thread: No Royalty Payment from Books I purchased in a contest


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Permlink Replies: 13 - Pages: 1 - Last Post: Nov 11, 2017 7:00 AM Last Post By: cdalebrittain
Misty P. McCrary

Posts: 5
Registered: 04/10/15
No Royalty Payment from Books I purchased in a contest
Posted: Nov 10, 2017 4:19 AM
 
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I paid for 10 books in a contest on Amazon to promote my series.

All 10 contestants claimed their prizes

The orders show in the "orders" section of my royalty report but none in the "Combined Sales" or "Ebook Royalty" section of the report.

I have numerous emails to customer support but no one has responded with an answer or corrected the data.

Please connect me with the contact person that will resolve my issue and not put me off. I have two more contests running and I'm afraid that I won't receive my royalties from those either.

I want Amazon to do a total review of my account but so far no one will comply with my request or answer the question of why my royalties haven't appeared.

Any help or suggestion for a resolution is greatly appreciated.

The last email was from someone named Harper a Supervisor at Amazon KDP and no resolution from him either. This has been going on since October 5, 2017 and a month later no results.
Donna St Felix

Posts: 5,438
Registered: 09/18/13
Re: No Royalty Payment from Books I purchased in a contest
Posted: Nov 10, 2017 4:21 AM   in response to: Misty P. McCrary in response to: Misty P. McCrary
 
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Misty P. McCrary wrote:
I paid for 10 books in a contest on Amazon to promote my series.

All 10 contestants claimed their prizes

The orders show in the "orders" section of my royalty report but none in the "Combined Sales" or "Ebook Royalty" section of the report.

I have numerous emails to customer support but no one has responded with an answer or corrected the data.

Please connect me with the contact person that will resolve my issue and not put me off. I have two more contests running and I'm afraid that I won't receive my royalties from those either.

I want Amazon to do a total review of my account but so far no one will comply with my request or answer the question of why my royalties haven't appeared.

Any help or suggestion for a resolution is greatly appreciated.

The last email was from someone named Harper a Supervisor at Amazon KDP and no resolution from him either. This has been going on since October 5, 2017 and a month later no results.


Were these paperbacks? Were they published thru CreateSpace?
How did you order them?
Misty P. McCrary

Posts: 5
Registered: 04/10/15
Re: No Royalty Payment from Books I purchased in a contest
Posted: Nov 10, 2017 5:44 AM   in response to: Donna St Felix in response to: Donna St Felix
 
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These were ebook purchases.
Joseph M Erhardt

Posts: 4,458
Registered: 12/21/15
Re: No Royalty Payment from Books I purchased in a contest
Posted: Nov 10, 2017 7:24 AM   in response to: Misty P. McCrary in response to: Misty P. McCrary
 
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If you're talking about an "Amazon Giveaway," I would have thought that you'd get royalties and a ranking boost out of those sales, but maybe someone else here who's done one can tell.
Donna St Felix

Posts: 5,438
Registered: 09/18/13
Re: No Royalty Payment from Books I purchased in a contest
Posted: Nov 10, 2017 9:20 AM   in response to: Misty P. McCrary in response to: Misty P. McCrary
 
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Misty P. McCrary wrote:
These were ebook purchases.

Did you have to send a gift certificate to the winners?
Do you know they can use those for anything?
Misty P. McCrary

Posts: 5
Registered: 04/10/15
Re: No Royalty Payment from Books I purchased in a contest
Posted: Nov 10, 2017 9:28 AM   in response to: Donna St Felix in response to: Donna St Felix
 
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Hello:

It was an Amazon Giveaway. No I never received gift certificates only a list of winners. Had I known that the winners could use the 0.99 cent book for something else I would have reconsidered. I have no way of knowing what happened after they claimed their prize. I only know it was claimed on the website.
Misty P. McCrary

Posts: 5
Registered: 04/10/15
Re: No Royalty Payment from Books I purchased in a contest
Posted: Nov 10, 2017 9:32 AM   in response to: Joseph M Erhardt in response to: Joseph M Erhardt
 
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Yes, That's why I bought copies of my book for the giveaway. First of all to advertise my book and secondly to receive the royalty on my expenditure. I'm sure Amazon wouldn't give me emails of random winners for gift certificates to my book. The rules state that unclaimed prizes cannot be refunded and only used for a future contest or they would send gift certificates to you to give away. Since all of the prizes were claimed and the orders are in my account, what happened to my royalties?
cdalebrittain

Posts: 11,125
Registered: 03/05/11
Re: No Royalty Payment from Books I purchased in a contest
Posted: Nov 10, 2017 10:37 AM   in response to: Misty P. McCrary in response to: Misty P. McCrary
 
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They "claimed" their prize, i.e. downloaded the gift certificate. That does not mean they have actually used the gift certificate. And, as already noted, they could have decided to use the 99c toward their next purchase of socks, or someone else's book. Even though one would expect someone who entered a giveaway for a book to be interested in that book, unfortunately there's no mechanisms that requires them actually to purchase it with their gift certificate. I've heard anecdotically that a lot of people enter those contests just to get free stuff, not really caring what they win.

The above is generic advice to someone in your situation. Now your specific case is complicated by the "orders" that appeared on your dashboard. Look at the October month-to-date report. Are there sales and then returns? (Returns will show up on the m-to-d report but not the graph.) Beyond that, I'm afraid I have no good explanations, and you'll have to wait for KDP to figure out if it's a glitch or what. Keep on replying politely to emails you receive, rather than starting a new email thread. Good luck!
Misty P. McCrary

Posts: 5
Registered: 04/10/15
Re: No Royalty Payment from Books I purchased in a contest
Posted: Nov 10, 2017 1:19 PM   in response to: cdalebrittain in response to: cdalebrittain
 
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Hi. There were no returns because there were no royalties posted just the order I placed %. I believe it is a glitch but need KDP to respond to my request.
Donna St Felix

Posts: 5,438
Registered: 09/18/13
Re: No Royalty Payment from Books I purchased in a contest
Posted: Nov 10, 2017 4:46 PM   in response to: Misty P. McCrary in response to: Misty P. McCrary
 
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Misty P. McCrary wrote:
There were no returns because there were no royalties posted just the order I placed %. I believe it is a glitch but need KDP to respond to my request.

You will not see any royalties being posted unless the winners order your book.
As previously stated, they can use that gift certificate for anything, that including cat litter.
MN Rotherham

Posts: 1
Registered: 01/20/13
Re: No Royalty Payment from Books I purchased in a contest
Posted: Nov 11, 2017 2:27 AM   in response to: Misty P. McCrary in response to: Misty P. McCrary
 
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This happened to me as well. I bought three copies of my books to leave in a hotel reading room, they didn't show up on my sales board and I wasn't paid. Now, I'm sure I'm not top of the bestsellers list anyway, but I now can't have any faith in Amazon. I only found out about this because I made the purchase. How many other people have bought my books and Amazon haven't told me? It seems it's fine for them to make money on the sale, but not for them to pay me my royalty. Grrrr. Any advice on what to do?
Donna St Felix

Posts: 5,438
Registered: 09/18/13
Re: No Royalty Payment from Books I purchased in a contest
Posted: Nov 11, 2017 2:55 AM   in response to: MN Rotherham in response to: MN Rotherham
 
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MN Rotherham wrote:
This happened to me as well. I bought three copies of my books to leave in a hotel reading room, they didn't show up on my sales board and I wasn't paid. Now, I'm sure I'm not top of the bestsellers list anyway, but I now can't have any faith in Amazon. I only found out about this because I made the purchase. How many other people have bought my books and Amazon haven't told me? It seems it's fine for them to make money on the sale, but not for them to pay me my royalty. Grrrr. Any advice on what to do?
MN Rotherham wrote:

Did you buy them thru your account at CreateSpace at the lower price?
Joseph M Erhardt

Posts: 4,458
Registered: 12/21/15
Re: No Royalty Payment from Books I purchased in a contest
Posted: Nov 11, 2017 3:58 AM   in response to: MN Rotherham in response to: MN Rotherham
 
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MN Rotherham wrote:
This happened to me as well. I bought three copies of my books to leave in a hotel reading room, they didn't show up on my sales board and I wasn't paid. Now, I'm sure I'm not top of the bestsellers list anyway, but I now can't have any faith in Amazon. I only found out about this because I made the purchase. How many other people have bought my books and Amazon haven't told me? It seems it's fine for them to make money on the sale, but not for them to pay me my royalty. Grrrr. Any advice on what to do?

What Donna St. F. said: If you bought these at discount through CreateSpace, those do not count as "sales" and you're not due any royalty on them.
cdalebrittain

Posts: 11,125
Registered: 03/05/11
Re: No Royalty Payment from Books I purchased in a contest
Posted: Nov 11, 2017 7:00 AM   in response to: Misty P. McCrary in response to: Misty P. McCrary
 
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Misty P. McCrary wrote:
Hi. There were no returns because there were no royalties posted just the order I placed %. I believe it is a glitch but need KDP to respond to my request.

Look at the October month-to-date report. It shows sales and returns. If there are no royalties below the graph, you cannot know whether it is because there were no sales or whether all sales were returned. Only the month-to-date report will show you that.
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