Bookshelf | Reports | Community | KDP Select

Home » Amazon KDP Support » Ask the Community » General Questions

Thread: Units Refunded in Kindle


This question is answered. Helpful answers available: 0. Correct answers available: 1.

Reply to this Thread Reply to this Thread Search Forum Search Forum Back to Thread List Back to Thread List

Permlink Replies: 15 - Pages: 2 [ 1 2 | Next ] - Last Post: Nov 12, 2017 3:15 PM Last Post By: Brett Russell
Brett Russell

Posts: 8
Registered: 01/02/17
Units Refunded in Kindle
Posted: Nov 10, 2017 5:51 AM
 
Click to report abuse...   Click to reply to this thread Reply
Hi, why would I have a unit returned? My book has been for sale for 1 week and I had 1 return. I googled this and read that some people can unlock the book and keep the digital format but still request a return rom Amazon. Im new to this book selling process. Also am I able to name my book when posting in the community?
Wilai Lattimore

Posts: 449
Registered: 01/15/14
Re: Units Refunded in Kindle
Posted: Nov 10, 2017 6:50 AM   in response to: Brett Russell in response to: Brett Russell
Helpful
Click to report abuse...   Click to reply to this thread Reply
Brett, returns are a fact of life. We all have to live with a certain percentage. If you've only had one sale and it was returned, that's bad luck, because the normal rate (From input on this forum) can be anywhere between 0 and 3%. Genre makes a difference as does poor work. Watch the coming months and if you get a lot, examine your book for errors.

Let's hope it's someone who clicked 'buy' by mistake.
Emily Veinglory

Posts: 3,368
Registered: 04/25/13
Re: Units Refunded in Kindle
Posted: Nov 10, 2017 7:02 AM   in response to: Brett Russell in response to: Brett Russell
Helpful
Click to report abuse...   Click to reply to this thread Reply
Ebooks are refundable. Amazon asks for a general reason when refunds are requested, but they don't share those reasons with the author.
Joseph M Erhardt

Posts: 4,436
Registered: 12/21/15
Re: Units Refunded in Kindle
Posted: Nov 10, 2017 7:29 AM   in response to: Brett Russell in response to: Brett Russell
 
Click to report abuse...   Click to reply to this thread Reply
What frosts me is when some chintz returns a 99-cent oeuvre. Hardly worth expelling the breath to do that! I mean, really ...

Of course, the accidental purchase thing is probably more common than we realize.
Emily Veinglory

Posts: 3,368
Registered: 04/25/13
Re: Units Refunded in Kindle
Posted: Nov 10, 2017 7:37 AM   in response to: Joseph M Erhardt in response to: Joseph M Erhardt
 
Click to report abuse...   Click to reply to this thread Reply
It's hard to know what a dollar is worth to another person. But, other than accidental purchases, I generally return books I considered fraudulent or so low quality as to be an insult. That's more about making a point and not wanting a scammer to have even one cent from me.
Salamander Mall...

Posts: 294
Registered: 10/16/17
Re: Units Refunded in Kindle
Posted: Nov 10, 2017 8:08 AM   in response to: Brett Russell in response to: Brett Russell
 
Click to report abuse...   Click to reply to this thread Reply
Brett Russell wrote:
Hi, why would I have a unit returned? My book has been for sale for 1 week and I had 1 return. I googled this and read that some people can unlock the book and keep the digital format but still request a return rom Amazon. Im new to this book selling process. Also am I able to name my book when posting in the community?

As others have mentioned, Amazon has a generous 7-day return policy, for any reason or none at all. Putting aside ideas of piracy (the so-called pirates don't need to buy a copy) the reasons for return are usually a poor quality product, disappointment with content or accidental purchase -- darn one-click buy button.

With your particular book, you set up a very high expectation for the reader by charging $10.46 for your e-book. It's entirely possible that a customer believed that your expertise as a bit-coin guru and your extremely high price indicated your book offered something more than other books in the crowded field, then found it lacking.

Or it could be a mis-clicked buy-button, or simply second thoughts about spending $10.46 for an e-book.
Donna St Felix

Posts: 5,407
Registered: 09/18/13
Re: Units Refunded in Kindle
Posted: Nov 10, 2017 9:32 AM   in response to: Brett Russell in response to: Brett Russell
 
Click to report abuse...   Click to reply to this thread Reply
Brett Russell wrote:
Hi, why would I have a unit returned? My book has been for sale for 1 week and I had 1 return. I googled this and read that some people can unlock the book and keep the digital format but still request a return rom Amazon. Im new to this book selling process. Also am I able to name my book when posting in the community?

To ad to all above, it is also possible that a child did the purchase and the parent reversed/returned it.
My hunch though is the price.
Notjohn

Posts: 22,911
Registered: 02/27/13
Re: Units Refunded in Kindle
Posted: Nov 10, 2017 11:27 AM   in response to: Brett Russell in response to: Brett Russell
 
Click to report abuse...   Click to reply to this thread Reply
I've always figured 2 percent returns, but in recent months there have been none or very few, so perhaps Amazon is not quite as generous as it used to be. Bear in mind that we all benefit from Amazon's generosity, in that it makes people more willing to take a chance on unknowns. Generally speaking, any reason is sufficient reason, provided only that you don't abuse the return privilege. A customer is much more valuable to Amazon than an author, because the customer brings money in, while the author takes money out.

It is not as easy to break the encryption on a KIndle edition as it is on an epub. I can easily do the latter but never have managed to do the former.

I long ago learned never to browse the Kindle store from my Fire tablet or phone or Kindle (I have all three and use all three, though Susan has pretty much gotten the Paperwhite away from me). It is just too easy to buy by mistake, so I now do my browsing only from my desktop computer. Since Kindle purchases are immediate -- one doesn't go through the Cart and Checkout routine -- mistakes are very easily made and can only be reversed by a return.

(Don't trust KDP to publish a print edition. Don't trust CreateSpace to publish an ebook.)

Good luck! -- NJ

Notjohn's Guide to E-Book & Print Formatting

The blog:
http://notjohnkdp.blogspot.com
Brett Russell

Posts: 8
Registered: 01/02/17
Re: Units Refunded in Kindle
Posted: Nov 10, 2017 2:43 PM   in response to: Brett Russell in response to: Brett Russell
 
Click to report abuse...   Click to reply to this thread Reply
Thank you all for the great responses. I absolutely support a refund if the reader feels my book falls short in any department. No complaints there. My book does not compete with 0.99 cent books for very good reason, none of which have to do with making any money at this self publishing. I will assume, if it was a bonafide purchase/return, the reader was naive and had unreasonable expectations they could wrap their head around merkle roots, nonces, PoW and myriad of techno babble in under 46 seconds. That is not where the book goes and I have all the confidence that anyone, skilled or otherwise, will enjoy and definitively learn something from my book. Thank you all again. This is a great community. I guess its ok to post this link.................. Understanding Bitcoin In 46 Seconds
Salamander Mall...

Posts: 294
Registered: 10/16/17
Re: Units Refunded in Kindle
Posted: Nov 10, 2017 9:28 PM   in response to: Brett Russell in response to: Brett Russell
 
Click to report abuse...   Click to reply to this thread Reply
Brett Russell wrote:
Thank you all for the great responses. I absolutely support a refund if the reader feels my book falls short in any department. No complaints there. My book does not compete with 0.99 cent books for very good reason, none of which have to do with making any money at this self publishing. I will assume, if it was a bonafide purchase/return, the reader was naive and had unreasonable expectations they could wrap their head around merkle roots, nonces, PoW and myriad of techno babble in under 46 seconds. That is not where the book goes and I have all the confidence that anyone, skilled or otherwise, will enjoy and definitively learn something from my book. Thank you all again. This is a great community. I guess its ok to post this link.................. Understanding Bitcoin In 46 Seconds

You can, but some will take it as an invitation to critique. Most people are well meaning, but it can still get ugly. Good luck with your book.
Donna St Felix

Posts: 5,407
Registered: 09/18/13
Re: Units Refunded in Kindle
Posted: Nov 10, 2017 11:01 PM   in response to: Salamander Mall... in response to: Salamander Mall...
 
Click to report abuse...   Click to reply to this thread Reply
Salamander Mallory wrote:
Brett Russell wrote:
Thank you all for the great responses. I absolutely support a refund if the reader feels my book falls short in any department. No complaints there. My book does not compete with 0.99 cent books for very good reason, none of which have to do with making any money at this self publishing. I will assume, if it was a bonafide purchase/return, the reader was naive and had unreasonable expectations they could wrap their head around merkle roots, nonces, PoW and myriad of techno babble in under 46 seconds. That is not where the book goes and I have all the confidence that anyone, skilled or otherwise, will enjoy and definitively learn something from my book. Thank you all again. This is a great community. I guess its ok to post this link.................. Understanding Bitcoin In 46 Seconds

You can, but some will take it as an invitation to critique. Most people are well meaning, but it can still get ugly. Good luck with your book.


And here we go ...
Why all the space between areas in your blurb?
The price of $19.46 is a very odd price.
Brett Russell

Posts: 8
Registered: 01/02/17
Re: Units Refunded in Kindle
Posted: Nov 12, 2017 10:52 AM   in response to: Salamander Mall... in response to: Salamander Mall...
 
Click to report abuse...   Click to reply to this thread Reply
Thank you very much.
Mrs Julia Evans

Posts: 580
Registered: 05/22/16
Re: Units Refunded in Kindle
Posted: Nov 12, 2017 11:21 AM   in response to: Brett Russell in response to: Brett Russell
 
Click to report abuse...   Click to reply to this thread Reply
Brett,

I don't know about asking for a refund, I'd be suing you for mis-selling!

I read your Look Inside for way longer than 46 seconds, and I still don't have a clue what you're talking about or what Bitcoin is all about!

You obviously know you're not going to explain Bitcoin to anyone in 46 seconds, so why the title?

Don't you think you're leaving yourself open to criticism and possibly negative reviews?

Just my thoughts. J
Brett Russell

Posts: 8
Registered: 01/02/17
Re: Units Refunded in Kindle
Posted: Nov 12, 2017 1:37 PM   in response to: Mrs Julia Evans in response to: Mrs Julia Evans
 
Click to report abuse...   Click to reply to this thread Reply
Julia, thanks for the great comments.

I do believe my book delivers, in under 46 Seconds, an understanding of Bitcoin for its intended audience.

Please don't take my response as being cocky. I even have a chapter "That took me longer than 46 seconds"

This book manages to explain the tech for not-so-technical readers.

Of course Im concerned about negative reviews but those will come no matter how awesome the product. Critcism will hopefully come in a constructive manner and it's a cost of doing business. This book provides real value to those just entering the Bitcoin sphere. There are many 99 cent Bitcoin books that may or may not help so I'm not competing with them.

Thanks again.

Mrs Julia Evans

Posts: 580
Registered: 05/22/16
Re: Units Refunded in Kindle
Posted: Nov 12, 2017 1:51 PM   in response to: Brett Russell in response to: Brett Russell
 
Click to report abuse...   Click to reply to this thread Reply
Hi Brett,

I understand that I'm not your target audience, having no interest in Bitcoin whatsoever. But at the same time, if I were someone who was inclined to find out more, the combination of your extremely high price, coupled with your outrageous claim that it will take 46 seconds to explain it to me, would probably have me click past it, thinking you were some sort of crackpot!

With respect, I'm sure your book is very good at explaining Bitcoin in maybe three hours, or however long it takes someone to read it. I just think it's a poor selling strategy to have a title that makes people think the author is deluded or worse.

Again, these are just my thoughts. J
Legend
Helpful Answer
Correct Answer

Point your RSS reader here for a feed of the latest messages in all forums