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Thread: KDP REPORTS are experiencing ISSUES and your SALES or royalties may be del


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Permlink Replies: 20 - Pages: 2 [ 1 2 | Next ] - Last Post: Dec 13, 2017 4:39 PM Last Post By: Joseph M Erhardt
Ryan

Posts: 49
Registered: 02/16/16
KDP REPORTS are experiencing ISSUES and your SALES or royalties may be del
Posted: Dec 8, 2017 4:30 PM
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delayed? anyone else see this on reports page, im from canada, does it matter? this started about 2 days ago, i noticed zero sales but then it went up but still got the warning its still there

Edited by: Ryan on Dec 9, 2017 5:08 AM

Edited by: Ryan on Dec 11, 2017 2:07 PM
lfrancken2

Posts: 19
Registered: 08/16/11
Re: KDP reports are experiencing issues and your sales or royalties may be del
Posted: Dec 8, 2017 4:34 PM   in response to: Ryan in response to: Ryan
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It shows up on my report page also, not sure how long this has been a problem. Or if everyone sees this on their report page or only a select few.
Donna St Felix

Posts: 6,077
Registered: 09/18/13
Re: KDP reports are experiencing issues and your sales or royalties may be del
Posted: Dec 8, 2017 4:47 PM   in response to: Ryan in response to: Ryan
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Ryan wrote:
delayed? anyone else see this on reports page

Yes, There is another thread on one of the forums about it.
C. Gold

Posts: 1,066
Registered: 02/17/15
Re: KDP reports are experiencing issues and your sales or royalties may be del
Posted: Dec 8, 2017 5:46 PM   in response to: Ryan in response to: Ryan
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Yes, it's a general issue. I had a slowdown on Nov 28 but those sales are finally accounted for. There seem to be other slowdowns, probably due to the holiday season.
Roy Lim Wee Meng

Posts: 23
Registered: 08/29/17
Re: KDP reports are experiencing issues and your sales or royalties may be del
Posted: Dec 8, 2017 8:56 PM   in response to: Ryan in response to: Ryan
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I think everyone sees it though I only began seeing it a few days ago and some people saw the message last week. I just want to know how long is the delay.
Ryan

Posts: 49
Registered: 02/16/16
Re: KDP reports are experiencing issues and your sales or royalties may be del
Posted: Dec 9, 2017 5:09 AM   in response to: Roy Lim Wee Meng in response to: Roy Lim Wee Meng
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i hope amz isnt trying to steal sales
Teresa Clarke

Posts: 2
Registered: 11/11/17
Re: KDP reports are experiencing issues and your sales or royalties may be del
Posted: Dec 9, 2017 6:47 AM   in response to: Ryan in response to: Ryan
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Is it sorted yet?
Salamander Mall...

Posts: 857
Registered: 10/16/17
Re: KDP reports are experiencing issues and your sales or royalties may be del
Posted: Dec 9, 2017 6:59 AM   in response to: Ryan in response to: Ryan
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Ryan wrote:
i hope amz isnt trying to steal sales

"There r a lot of idiots on here with stupid ass answers. in fact, they have a stupid answer for everything thinking that they r funny... " -- Ryan

When you're right, you're right. Thanks for sharing.
Elodie

Posts: 742
Registered: 03/23/14
Re: KDP reports are experiencing issues and your sales or royalties may be del
Posted: Dec 9, 2017 10:16 AM   in response to: Teresa Clarke in response to: Teresa Clarke
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Teresa Clarke wrote:
Is it sorted yet?
It seems to be... But not sure how it is for everyone else
I've seen mentions of problems starting on Nov 28, but my problems actually started 2 days earlier, on the 26th, so maybe my reporting was fixed 2 days earlier as well? O.o
The whole of KDP reporting went all sorts of wonky on the 26th for me.
In stead of sales, I kept getting 'Free Units-promo' in my month-to-date reports.
I'm not in KDPS, and have no promotions running, or even had a price match on those books.
All 'free units' showed up as sales on my graph in orange, and the whole thing was just a little baffling to say the least.

However, today things seem to have levelled out.
Sales are back to being sales. Free promo units are back to 0, and payment amounts seem to work out to what they should be.
Wilai Lattimore

Posts: 525
Registered: 01/15/14
Re: KDP reports are experiencing issues and your sales or royalties may be del
Posted: Dec 9, 2017 10:23 AM   in response to: Ryan in response to: Ryan
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UK sales are fine. It's US sales that are up the khyber. Yesterday I had a blank day in the US - that's something that's as rare as a Z apology.
Donna Mae Smith

Posts: 1
Registered: 03/12/17
Re: KDP reports are experiencing issues and your sales or royalties may be del
Posted: Dec 9, 2017 11:15 AM   in response to: Ryan in response to: Ryan
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I am still missing sales from Dec 5 or 6 and forward.
Salamander Mall...

Posts: 857
Registered: 10/16/17
Re: KDP reports are experiencing issues and your sales or royalties may be del
Posted: Dec 9, 2017 12:16 PM   in response to: Donna Mae Smith in response to: Donna Mae Smith
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Donna Mae Smith wrote:
I am still missing sales from Dec 5 or 6 and forward.

The problem is that no sales and no sales credited look exactly the same. You have no way of knowing.
Wilai Lattimore

Posts: 525
Registered: 01/15/14
Re: KDP reports are experiencing issues and your sales or royalties may be del
Posted: Dec 9, 2017 1:19 PM   in response to: Salamander Mall... in response to: Salamander Mall...
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You can only go on form. My sales were OK until that sign popped up. I can't remember having a zero sales day in the US. Maybe I'll get a glut in a couple of days time. Maybe...
Salamander Mall...

Posts: 857
Registered: 10/16/17
Re: KDP reports are experiencing issues and your sales or royalties may be del
Posted: Dec 9, 2017 2:13 PM   in response to: Wilai Lattimore in response to: Wilai Lattimore
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Wilai Lattimore wrote:
You can only go on form. My sales were OK until that sign popped up. I can't remember having a zero sales day in the US. Maybe I'll get a glut in a couple of days time. Maybe...

As every player at Las Vegas' roulette wheels knows, past numbers are no guarantee of future numbers.
Ryan

Posts: 49
Registered: 02/16/16
Re: KDP reports are experiencing issues and your sales or royalties may be del
Posted: Dec 11, 2017 2:08 PM   in response to: C. Gold in response to: C. Gold
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r u still seeing that warming on reports??? i am!! its been a few days
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