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Thread: My Kindle Books Are Live.. They Were On Amazon. Now There Not?? Help??


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Permlink Replies: 74 - Pages: 5 [ Previous | 1 2 3 4 5 | Next ] - Last Post: Apr 3, 2012 9:38 AM Last Post By: terribleauthent...
colleenhooverr

Posts: 499
Registered: 01/04/12
Re: My Kindle Books Are Live.. They Were On Amazon. Now There Not?? Help??
Posted: Mar 21, 2012 7:21 AM   in response to: muzski in response to: muzski
 
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That sale was probably from before it disappeared. I got one sale yesterday after my book disappeared, but now I've had zero sales since no one can buy it.
smcdevitt2012

Posts: 240
Registered: 01/28/12
Re: My Kindle Books Are Live.. They Were On Amazon. Now There Not?? Help??
Posted: Mar 21, 2012 7:27 AM   in response to: arranrice in response to: arranrice
 
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OK, so it's not just me, then. Anyone know what's going on??
whydoineedanick

Posts: 226
Registered: 07/12/11
Re: My Kindle Books Are Live.. They Were On Amazon. Now There Not?? Help??
Posted: Mar 21, 2012 7:34 AM   in response to: smcdevitt2012 in response to: smcdevitt2012
 
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One of my four titles has disappeared, too!
nth_carson

Posts: 43
Registered: 02/29/12
Re: My Kindle Books Are Live.. They Were On Amazon. Now There Not?? Help??
Posted: Mar 21, 2012 7:35 AM   in response to: arranrice in response to: arranrice
 
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I went to this site: https://authorcentral.amazon.com/gp/help/contact-us -- picked the issue book is not listed (even though it's an ebook) because it was the closest thing I could find to my issue. I requested a phone call and received one immediately. I reported the issue and they told me that KDP is working on finding a solution, and that many authors are having this problem and are calling. The operator took the name of my book and said she would report the issue on my book directly to them. Might be a good idea for as many of us as possible to make this phone call.
charliechillout

Posts: 13
Registered: 03/19/12
Re: My Kindle Books Are Live.. They Were On Amazon. Now There Not?? Help??
Posted: Mar 21, 2012 7:36 AM   in response to: arranrice in response to: arranrice
 
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I'm really hoping this is just a temporary glitch. I had a promotional sale, lowering the price to about half off, and then I just returned it to its normal price. It had been appearing just fine in all of the Amazon stores (.com, uk, de, etc.), and now even though it shows as "live" and I got an email confirming that it is live & published, it is nowhere to be found. I had gotten a couple of very good reviews, too, from genuine purchasers who liked the book, so I hope that they haven't completely disappeared with the book!

I've sent Amazon KDP a message via their help page, but who knows how long this will take to straighten out. I'm really bummed. My blog has links to the book, too, so I can just see someone trying to buy the book or at least look at it on the Amazon site and not finding it!

It's a cookbook that's original, not one of those scraped cookbooks with recipes from the web. It took me weeks to put together and format correctly for Kindle, including the tables of contents. I'm not at all happy about this.
odolivia

Posts: 3
Registered: 03/21/12
Re: My Kindle Books Are Live.. They Were On Amazon. Now There Not?? Help??
Posted: Mar 21, 2012 7:37 AM   in response to: arranrice in response to: arranrice
 
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Same thing is going on with me. My book is showing as live on my bookshelf but links to my book now show a 404 not available. It is also no longer there when I search the amazon store; however, when I do a google search I find it but the links don't work (they display the 404 page)...
muzski

Posts: 381
Registered: 07/29/10
Re: My Kindle Books Are Live.. They Were On Amazon. Now There Not?? Help??
Posted: Mar 21, 2012 7:38 AM   in response to: colleenhooverr in response to: colleenhooverr
 
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I just got another one! Delay in reporting isn't that long, surely. This is very weird.
goldengirlfromt...

Posts: 11
Registered: 03/06/12
Re: My Kindle Books Are Live.. They Were On Amazon. Now There Not?? Help??
Posted: Mar 21, 2012 7:40 AM   in response to: muzski in response to: muzski
 
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Mine is gone as well!
It was there until 30 minutes ago. Now puff the magic dragon.
charliechillout

Posts: 13
Registered: 03/19/12
Re: My Kindle Books Are Live.. They Were On Amazon. Now There Not?? Help??
Posted: Mar 21, 2012 7:41 AM   in response to: nth_carson in response to: nth_carson
 
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I think I will try calling them later today. I am somewhat relieved that I'm not alone, but since this is my first experience with KDP (and I'm in the midst of writing a novel that I hope to publish this summer), I'm confused and unhappy. (I'm also enrolled in KDP Select, and so it's not as though I can point people to the book on some other site.)

Given this problem, I'm not sure I will be enrolling my novel in KDP Select when I publish it. I'd planned to have it exclusive to Amazon for at least 6 months before publishing for the Nook & iPad, maybe through Smashwords. Now I'm not sure whether it is such a good idea, since when there's a glitch like this, there are no alternatives to point someone to.
muzski

Posts: 381
Registered: 07/29/10
Re: My Kindle Books Are Live.. They Were On Amazon. Now There Not?? Help??
Posted: Mar 21, 2012 7:45 AM   in response to: nth_carson in response to: nth_carson
 
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Thanks for this, unfortunately I'm in the UK and it doesn't accept UK numbers. Does anyone have a number to contact?
whydoineedanick

Posts: 226
Registered: 07/12/11
Re: My Kindle Books Are Live.. They Were On Amazon. Now There Not?? Help??
Posted: Mar 21, 2012 7:52 AM   in response to: muzski in response to: muzski
 
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Try 206-508-4051
odolivia

Posts: 3
Registered: 03/21/12
Re: My Kindle Books Are Live.. They Were On Amazon. Now There Not?? Help??
Posted: Mar 21, 2012 7:58 AM   in response to: arranrice in response to: arranrice
 
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I also just used the Amazon Author central webpage to have them call me.
https://authorcentral.amazon.com/gp/help/contact-us
When I told the representative that my book had disappeared from the Amazon store she immediately knew what I was talking about and said this has been happening since yesterday and they have received many calls from authors about the issue. She took the name of my book and is contacting KDP on my behalf. She told me that the issue will hopefully be resolved soon. So we will see...
muzski

Posts: 381
Registered: 07/29/10
Re: My Kindle Books Are Live.. They Were On Amazon. Now There Not?? Help??
Posted: Mar 21, 2012 7:59 AM   in response to: whydoineedanick in response to: whydoineedanick
 
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Thanks - it's currently telling me to hang up and try again later - will try again at 8 and 9 Seattle time.
manhattanminx

Posts: 24
Registered: 03/02/12
Re: My Kindle Books Are Live.. They Were On Amazon. Now There Not?? Help??
Posted: Mar 21, 2012 7:59 AM   in response to: arranrice in response to: arranrice
 
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I have the same problem. Worse, my book is just off a promotion. Even if they restore the book, I'm losing those first few precious days. . . .
smcdevitt2012

Posts: 240
Registered: 01/28/12
Re: My Kindle Books Are Live.. They Were On Amazon. Now There Not?? Help??
Posted: Mar 21, 2012 8:08 AM   in response to: arranrice in response to: arranrice
 
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Just got off the phone w/Amazon Customer Service...206-508-4051...they are saying that they are aware of the problem and that it should be fixed within a day or so. That's right...a DAY.
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