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Thread: Books Rankings are Missing


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Permlink Replies: 4 - Pages: 1 - Last Post: Dec 18, 2017 11:45 AM Last Post By: Diana Persaud
Samantha Burnell

Posts: 13
Registered: 04/22/17
Books Rankings are Missing
Posted: Dec 18, 2017 12:52 AM
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Hi All I received this email from Amazon about a technical issue. Anyone had anything like it. This was on Friday, nothing has corrected itself since then, and I've just another couple of emails, they seem auto generated, telling me the issue was being referred to another team for a decision. I started running a second book butterfly promo on Thursday, they don't seem to think this has anything to do with the promo's. I am hoping Amazon is experiencing some issues and revising the catalogue, but would like to know if anyone else has had this happen. My book was in three categories, but at the bottom of the page Amazon had added another 7 categories which were relevant to the book as well. They had emailed me ages ago (June) and said I could have 3 main categories but a total of 10 for the ebook, so I added another seven. Everything is fine for the print copy, that shows the ranking on Amazon and the categories as well.
Hoping someone can shed some light on this please.
Kind regards
Sam

I'm following up on your recent inquiry about your KDP book.

I'm sorry for any frustration this issue has caused.

I checked your account and I was able to confirm that the book " A Queen's Spy" is missing the sales rank. I've asked to refresh the sales rank for your book and it will display on the Amazon detail page within 8 hours.

Also, Amazon is making some changes to Kindle pages to better match the page layouts and shopping experience across book formats. The "Look for Similar Items by Category" feature will no longer appear at the bottom of the Kindle page. However, you will continue to see the top three ranked genre categories in the product details section, below the overall store ranking.

While the book may be assigned to multiple categories, only the top three will be displayed here.

I reviewed the current length of your title and updated it on our website to reflect a length of 418 pages.

If you've any issue or need further clarification, please don't hesitate to contact us. We're happy to resolve the issue for you.

Thank you for your understanding and support. We look forward to providing continued support to you

Notjohn

Posts: 24,153
Registered: 02/27/13
Re: Books Rankings are Missing
Posted: Dec 18, 2017 2:45 AM   in response to: Samantha Burnell in response to: Samantha Burnell
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You're correct. It has no sales ranking. I think you should concentrate on that (if that's what's bothering you) rather than going on and on about categories.

Pick one fight. Be polite and be persistent. Keep asking for it to be sent to a higher level.

Yes, there are problems. The store and the reports are in more of a mess than I have ever seen them.

(Don't trust KDP to publish a print edition. Don't trust CreateSpace to publish an ebook. Each does one thing well and the other thing poorly.)

Good luck! -- NJ

Notjohn's Guide to E-Book & Print Formatting

The blog:
http://notjohnkdp.blogspot.com
Diana Persaud

Posts: 2,780
Registered: 10/07/13
Re: Books Rankings are Missing
Posted: Dec 18, 2017 4:47 AM   in response to: Samantha Burnell in response to: Samantha Burnell
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For the last two months or so, the Zon has been pulling ranks of books that have sudden rank change due to promotions. It's an attempt to catch the botters. You really should spend more time on the writer's café on kboards.

IF it's been more than a week and your rank hasn't been restored, send an email to the executive team.
Samantha Burnell

Posts: 13
Registered: 04/22/17
Re: Books Rankings are Missing
Posted: Dec 18, 2017 8:58 AM   in response to: Diana Persaud in response to: Diana Persaud
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Hello Diana, thanks for your advice, could you kindly let me know how you email the executive please. I will wait until Friday though then they will have been missing for a week.
Kind regards
Sam
Diana Persaud

Posts: 2,780
Registered: 10/07/13
Re: Books Rankings are Missing
Posted: Dec 18, 2017 11:45 AM   in response to: Samantha Burnell in response to: Samantha Burnell
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