Obviously-and for good reason, Amazon is strict with authors(or their friends)reviewing their own work.
However I am curious about whether or not we are allowed to comment on a review left on our books?
I am asking because I am irate about a 2 star review I just received. What makes me Irate is it's not a verified purchase and this person has done 7 reviews, all today, no verified purchases and every review a 2.
That is the remark I would like to make. I'm an adult, if someone buys and does not enjoy my work, so be it.
But it is unfair to just be sitting ducks for these people who are allowed to trash things that it is obvious they have never read.
Wondering what protocol is here as I don;t want to break the rules.
I received a 1 star review and I made a comment below the review to the reviewer. It was very difficult at first because at first I was being bullied and told by the reviewer that I should know that by my complaining about the review , it only made me look bad.
I remained as calm as I possibly could as I was determined to get the reviewer to remove the review, and after two months I was successful.
It was not easy but I was able to get the reviewer to remove the review also I had tried to get Amazon to remove the review and they would not.
I know that people will think and say it is wrong for the author to complain to the person that wrote the review. In my case I felt very strong that I was right and knew that some tact would be necessary and I realized I had to keep control of my temper and if I didn't I could look real bad and not get the person to remove the review . I was kind of suprised it worked.
I feel I was right to do what I did. If I had thought for one minute the review was justified I would have accepted it after being heartbroken for about a week, and I also realize that in some cases the bad reviews are justified.
Even though I was succesful in getting the review removed I am not sure I would do it again.
I might try to get a few of my close internet friends to leave a message like "WHAT IS WRONG WITH YOU I READ THAT EBOOK AND ITHOUGHT IT WAS GREAT". It was obvious to me you didn't read the ebook. BLAB BLAB BLAB
I have commented on a few reviews of my book, same as John O'Brien does with his New Order series, but I have not done any since. If someone wants to trash my book and say it sucks, it's their opinion and everyone's entitled to that. Amazon gives them a generous return policy, so if they feel they've erred in the purchase and or started it and hated it, so be it.
No use crying over spilt milk, but I really hate when a negative review slows the sales down.
I agree as I had same problem. The reviewer just skimmed my book and felt qualified to review it? I was furious but it's best to not reply although it might hurt sales which were doing well . Dislike reviews. Not everyone likes to read the same thing. So unfair for all the hard work authors put into their books.
Unless I'm reading this wrong and you are asking for physical directions, you shouldn't reply unless you take the high road and thank them for their time and tell them you're sorry that they feel that way, or if it's constructive and addresses formatting and proofing problems then tell them you will be addressing issues and do it.
A bad/nasty review can sometimes tell the potential buyer/reader more about the reviewer than the book and the buyer will ignore the review, just as they may ignore the unqualified review of some who rates the book poorly because "It's not my kind of story/genre", but then maybe I give readers too much credit. Anyway...those bad reviews, in my opinion, should be ignored by the author.