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Thread: want to restart Kindle KDP account after 5 years


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Permlink Replies: 7 - Pages: 1 - Last Post: Dec 25, 2017 7:07 PM Last Post By: Salamander Mall...
Carolyn Wilhelm

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Registered: 03/20/17
want to restart Kindle KDP account after 5 years
Posted: Dec 24, 2017 10:02 AM
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I stopped my account about 5 years ago and wish to restart. There is no way I can sign in, and when I click it says account not found. It goes to the sign in page over and over and I can't even contact help. I have some books now. Any ideas? Thanks.
Joseph M Erhardt

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Registered: 12/21/15
Re: want to restart Kindle KDP account after 5 years
Posted: Dec 24, 2017 11:13 AM   in response to: Carolyn Wilhelm in response to: Carolyn Wilhelm
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Hmmm. You're able to post on the forums. Is the "Contact Us" at the bottom-right of the web page not available to you?

If not, I think there's a direct support e-mail address. Notjohn or one of the other posters will know what that is--it's out of my memory banks at the moment.

Best of luck.
Donna St Felix

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Registered: 09/18/13
Re: want to restart Kindle KDP account after 5 years
Posted: Dec 24, 2017 11:19 AM   in response to: Carolyn Wilhelm in response to: Carolyn Wilhelm
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Carolyn Wilhelm wrote:
I stopped my account about 5 years ago and wish to restart. There is no way I can sign in, and when I click it says account not found. It goes to the sign in page over and over and I can't even contact help. I have some books now. Any ideas? Thanks.

If you had paperback books, was your account at CreateSpace, which is also Amazon?
Notjohn

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Registered: 02/27/13
Re: want to restart Kindle KDP account after 5 years
Posted: Dec 24, 2017 12:07 PM   in response to: Carolyn Wilhelm in response to: Carolyn Wilhelm
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Assuming you have no books on sale, why not just start a new account?

The old support address was kdp-support@amazon.com

(Don't trust KDP to publish a print edition. Don't trust CreateSpace to publish an ebook. Each does one thing well and the other thing poorly.)

Good luck! -- NJ

Notjohn's Guide to E-Book & Print Formatting

The blog:
http://notjohnkdp.blogspot.com
susamma verghese

Posts: 66
Registered: 06/28/17
Re: want to restart Kindle KDP account after 5 years
Posted: Dec 25, 2017 12:00 PM   in response to: Carolyn Wilhelm in response to: Carolyn Wilhelm
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why don you create a new account? what is the harm in doing that?.
anyway the email address is kdp-support@amazon.com. They will surely answer. best wishes.
Salamander Mall...

Posts: 857
Registered: 10/16/17
Re: want to restart Kindle KDP account after 5 years
Posted: Dec 25, 2017 3:02 PM   in response to: susamma verghese in response to: susamma verghese
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susamma verghese wrote:
why don you create a new account? what is the harm in doing that?.
anyway the email address is kdp-support@amazon.com. They will surely answer. best wishes.

Because having two publishing accounts is in direct violation of the TOS. It can result in both being canceled by KDP and the violator being banned. If you don't know the rules, you shouldn't be advising others.
Notjohn

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Registered: 02/27/13
Re: want to restart Kindle KDP account after 5 years
Posted: Dec 25, 2017 4:04 PM   in response to: Salamander Mall... in response to: Salamander Mall...
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But Carolyn's problem is that she doesn't seem to have the old account! Far from having two accounts, she doesn't have any.

(Don't trust KDP to publish a print edition. Don't trust CreateSpace to publish an ebook. Each does one thing well and the other thing poorly.)

Good luck! -- NJ

Notjohn's Guide to E-Book & Print Formatting

The blog:
http://notjohnkdp.blogspot.com
Salamander Mall...

Posts: 857
Registered: 10/16/17
Re: want to restart Kindle KDP account after 5 years
Posted: Dec 25, 2017 7:07 PM   in response to: Notjohn in response to: Notjohn
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Notjohn wrote:
But Carolyn's problem is that she doesn't seem to have the old account! Far from having two accounts, she doesn't have any.


Are you sure? She doesn't seem to know what she has or hasn't. To cease using ("stopping") an account, abandoning it, isn't quite the same thing as deleting an account. The account she's posting on is not sparkling brand new, so will she end up with three? If she truly, actually deleted her publishing account five years back, all she has to do is log in with her current posting account and click the box that she has read and understands the rules.
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