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Thread: Sales not showing in report


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Permlink Replies: 22 - Pages: 2 [ Previous | 1 2 ] - Last Post: Jan 6, 2018 2:13 AM Last Post By: gwythyr
gldrummond

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Registered: 05/08/09
Re: Sales not showing in report
Posted: Mar 20, 2013 1:04 AM   in response to: paul in response to: paul
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That was probably the first sale that showed up.

It can take 4-6 hours if the sales report is updating normally before sales show up.

If there's a glitch, it could take a few days before sales show up. The worse the glitch, the longer it takes. Sometimes you may even have some sales not show in the Month-to-Date report, but then you'll see some "extra" sales in the Prior Six weeks report when it updates every Saturday night, or even in the final Monthly report.

If the book isn't immediately downloaded, that may hold up the sale being reported. Depending on what sort of credit/debit card was used, the sale may not be reported until the transaction actually clears through (transactions are "authorized" first, and later "cleared", which can take a few days).

Edited by: gldrummond on Mar 20, 2013 1:05 AM
silverillusions

Posts: 23
Registered: 02/05/12
Re: Sales not showing in report
Posted: Mar 20, 2013 10:34 AM   in response to: Robert Stetson in response to: Robert Stetson
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I have had a similar experience. Sales down here on Amazon by half, but climbing on places like B &N and iTunes..... weird. Amazon was my best selling spot, but something is really odd here lately. Are Indies getting the shaft from the big Zon now?
adam grigsby

Posts: 1
Registered: 12/30/17
Re: Sales not showing in report
Posted: Jan 2, 2018 4:31 PM   in response to: paul in response to: paul
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Dear amazon please fix sales tracker..mine aren't showing up.
Mrs Julia Evans

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Registered: 05/22/16
Re: Sales not showing in report
Posted: Jan 3, 2018 1:47 PM   in response to: adam grigsby in response to: adam grigsby
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adam grigsby wrote:
Dear amazon please fix sales tracker..mine aren't showing up.

This is a community for authors and publishers. You won't find anyone from Amazon here. If you need to contact them use the 'contact us' button below.

Otherwise, if you actually want to post here, you should start your own thread, not resurrect something that's almost five years old, and may possibly contain information that is now out of date.

J
Ronald D. McGraw

Posts: 13
Registered: 03/07/14
Re: Sales not showing in report
Posted: Jan 3, 2018 7:11 PM   in response to: Matthew C Demers in response to: Matthew C Demers
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I haven't had a sale of an ebook or one single page read since 0900 this morning. This after three days of 3k each on pages read and 4 copies sold.

As for persuading/asking others to buy your books. I suggest you buy one yourself, download it and then check your reports. Either way, whether it reports the sale or not, it only costs you 30% of the book's cost and you have proof of sale. In the morning I intend to do that myself if sales/reads don't happen between now and then.

Whatever the case may be, it immediately reminded me of the recent blank in sales during December, which has never been explained by Amazon.

I suspect someone has hacked into Ammie and is siphoning off sales and Ammie hasn't yet found the source.
Heather Trefethen

Posts: 1
Registered: 03/25/13
Re: Sales not showing in report
Posted: Jan 6, 2018 1:28 AM   in response to: Ronald D. McGraw in response to: Ronald D. McGraw
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I am curious about his, too. I ran a .99c promo at Christmas on two of my books and didn't receive one hit. I found that odd. I know I'm no James Patterson, but I would have expected at least one download, especially since it was the holiday. I have also had some issues with the paperback version of my book, so I am wondering if the two are linked. The Create Space team is looking into the issue with the paperback. Very curious indeed.
Donna St Felix

Posts: 6,083
Registered: 09/18/13
Re: Sales not showing in report
Posted: Jan 6, 2018 1:33 AM   in response to: Heather Trefethen in response to: Heather Trefethen
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Heather Trefethen wrote:
I am curious about his, too. I ran a .99c promo at Christmas on two of my books and didn't receive one hit. I found that odd. I know I'm no James Patterson, but I would have expected at least one download, especially since it was the holiday. I have also had some issues with the paperback version of my book, so I am wondering if the two are linked. The Create Space team is looking into the issue with the paperback. Very curious indeed.

Christmas time has always been a really bad time for downloads for me. People cannot wrap it for under a tree.
As far as a paperback, 'at' Christmas time there isn't time for delivery, wrapping and possibly resending.
My sales dropped drastically about Dec 20 for all.
gwythyr

Posts: 515
Registered: 12/06/11
Re: Sales not showing in report
Posted: Jan 6, 2018 2:13 AM   in response to: Donna St Felix in response to: Donna St Felix
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My last sale was December 17th with nothing since. I am still getting page reads but everything else has died.
I focused more on submissions to paying markets this month, which helps take my mind off the flatline.
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