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Permlink Replies: 14 - Pages: 1 - Last Post: Apr 10, 2012 12:10 AM Last Post By: meljappy
yogif

Posts: 67
Registered: 12/21/11
Pricing information not available
Posted: Mar 27, 2012 1:04 PM
 
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I just checked my books on Amazon & the are both displaying a "pricing information not available" notice? Can anybody tell me what this means? I checked my bookshelf & they are both priced @ .99 there. Thanks
youcanreachdiana

Posts: 3
Registered: 03/27/12
Re: Pricing information not available
Posted: Mar 27, 2012 1:13 PM   in response to: yogif in response to: yogif
 
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I'm having the same issue. My book just went live 10 minutes ago or so and it says "pricing information not available" and "this book is not available to customers in the United States". But I do have a price set and worldwide publishing so I'm not sure what's going on...

Di
debhoudekrule

Posts: 57
Registered: 03/27/12
Re: Pricing information not available
Posted: Mar 27, 2012 1:16 PM   in response to: yogif in response to: yogif
 
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Likewise on three Kindle books. Is this a system-wide error, perhaps?
youcanreachdiana

Posts: 3
Registered: 03/27/12
Re: Pricing information not available
Posted: Mar 27, 2012 1:19 PM   in response to: debhoudekrule in response to: debhoudekrule
 
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If that is the case, I hope they fix it soon! I checked my book on Amazon UK and the pricing shows properly. Which is extra weird because I'm publishing from the US...

Di
youcanreachdiana

Posts: 3
Registered: 03/27/12
Re: Pricing information not available
Posted: Mar 27, 2012 1:32 PM   in response to: youcanreachdiana in response to: youcanreachdiana
 
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Hmm well whatever the issue was, it seems to have been resolved, at least for my book. So I can promote it now, yay!

Di
romanticmoonpub...

Posts: 6
Registered: 03/27/12
Re: Pricing information not available
Posted: Mar 27, 2012 1:34 PM   in response to: yogif in response to: yogif
 
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This is a system-wide update that crashed the Kindle catalog. It should be resolved soon, if not already.

In the future, send your enquiries to

ecr-kdp@amazon.com

and voice your complaints or other issues, including, but not limited to, the misclassification of a title as "ADULT" thereby being removed from the general search engine and "also bought" list.

Of course, make sure your cover meets the standards that are so vaguely defined in the TOS and AUP (ie, no frontal nudity and no bare ass where no undies are seen <even thongs must be seen>))
kdpadmin

Posts: 1,459
Registered: 01/01/70
Re: Pricing information not available
Posted: Mar 27, 2012 1:47 PM   in response to: yogif in response to: yogif
 
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Hello everyone,

We are aware of a system issue that is impacting the Kindle Store and we are working to resolve it.

Regards,

Erick P.
Kindle Direct Publishing Team
========================
yogif

Posts: 67
Registered: 12/21/11
Re: Pricing information not available
Posted: Mar 27, 2012 2:37 PM   in response to: kdpadmin in response to: kdpadmin
 
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Thanks for the responses/input. It seems to have been resolved. Just wanted to make sure that there was nothing that I needed to do to fix it.
milenche

Posts: 5
Registered: 01/20/11
Re: Pricing information not available
Posted: Mar 28, 2012 4:32 AM   in response to: yogif in response to: yogif
 
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This happens because you're perhaps viewing them logged on with your usual account. If you log out you'll be able to see your books.

For example I can shop only from amazon.com and I had the same problem viewing my books on amazon.es, amazon.de etc... Once you visit amazon without your identification (so it doesn't say hello, Yogif), you'll be bale to see them.

It has something to do with the rights - for some reason if you're in the States you can't shop ebooks from amazon.es, if you're in Germany you can't shop from amazon.it, etc...
ysdata

Posts: 2
Registered: 04/02/12
Re: Pricing information not available
Posted: Apr 2, 2012 4:01 PM   in response to: kdpadmin in response to: kdpadmin
 
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I am having the "Pricing information not available" problem as well. I see that some people are reporting it has been resolved. However, my ebook "http://www.amazon.com/dp/B007PUMSOE" is still not showing the price.
mtnmistdesigns

Posts: 10
Registered: 03/12/12
Re: Pricing information not available
Posted: Apr 4, 2012 6:20 AM   in response to: ysdata in response to: ysdata
 
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My book has shown that message in the UK store for almost a week. I just emailed Amazon and asked if it's a glitch and when it will it be corrected. I included the link to it: https://www.amazon.co.uk/dp/B007PKM2WC

Hopefully they'll resolve it soon.
inkmage

Posts: 2
Registered: 04/05/12
Re: Pricing information not available
Posted: Apr 4, 2012 10:51 PM   in response to: mtnmistdesigns in response to: mtnmistdesigns
 
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Hello,

My book has had the 'Pricing not available' message for several hours. Also the book itself shows as not being available. Any idea how long it will take to become available?
christinefairch...

Posts: 3
Registered: 02/23/12
Re: Pricing information not available
Posted: Apr 5, 2012 7:17 AM   in response to: inkmage in response to: inkmage
 
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So, I had the pricing not available message as well as the product not being available on my book, The Editor Devil's Guide to Character.

Amazon had me on hold while they checked into the issue then came back with completely wrong informaton about my book. Not very convincing of their aptitude with this problem.

Turns out my author colleagues from an indie Yahoo list figured out 2 potential solutions. First, I tried re-uploading my book (made some corrections anyway, so needed to be done), but the same issue existed.

The real fix came by CHANGING THE PRICE to something other than what I intended to charge ($3.99) TO RESET THE PRICING METADATA. In this case, I went up to $6.99. Voila, my book is now available and has a new price. Hmmm, maybe this is a lesson to me to charge more for my book :)

Of course, now I'm changing it back down to 3.99. If the error reoccurs then I'll let you know...

Best,
Christine M. Fairchild
http://EditorDevil.blogspot.com
The Editor Devil's Guide to DIALOGUE (http://amzn.com/B007K1PZZC)
The Editor Devil's Guide to CHARACTERS (http://amzn.com/B007PTQKXA)
adambolowski

Posts: 1
Registered: 04/10/12
Re: Pricing information not available
Posted: Apr 9, 2012 8:51 PM   in response to: kdpadmin in response to: kdpadmin
 
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Is there somewhere where we can see progress on this - it seems to still be affecting me.

cheers

K.
meljappy

Posts: 1
Registered: 04/10/12
Re: Pricing information not available
Posted: Apr 10, 2012 12:10 AM   in response to: yogif in response to: yogif
 
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I did the free promotion under the KDP agreement for 24 hours and now my book has the 'pricing info no available' on the .com site. Others incl .co.uk are OK. Changed the price as per one person in this threads suggestion and waited for 12 hours for book to go live again but no change. Rather frustrating as I had a modest little social media strategy in place to push people to it. I have emailed but so far no response.
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