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Thread: ********Why did nearly all of our live books DISAPPEAR???***************


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Permlink Replies: 8 - Pages: 1 - Last Post: Aug 22, 2012 1:56 PM Last Post By: notjohn
rosebestsellers

Posts: 15
Registered: 11/21/07
********Why did nearly all of our live books DISAPPEAR???***************
Posted: Apr 26, 2012 2:19 PM
 
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Hello, We have many books that have been live on KINDLE since it was created, and nearly all of them have DISAPPEARED from our bookshelf!?! Where are they?
Do we need to re-publish close to 30 titles???

PLEASE HELP!
Thank you very much for your valuable time and any help you can give.

The Rose Group
notjohn

Posts: 15,241
Registered: 01/06/10
Re: ********Why did nearly all of our live books DISAPPEAR???***************
Posted: Apr 27, 2012 2:51 AM   in response to: rosebestsellers in response to: rosebestsellers
 
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The usual situation is that ALL books vanish, and the reason for that is that we have logged in with a different email address than we used to create the account.

Are the vanished books still on sale on the Amz store?
rosebestsellers

Posts: 15
Registered: 11/21/07
Re: ********Why did nearly all of our live books DISAPPEAR???***************
Posted: Apr 27, 2012 1:31 PM   in response to: notjohn in response to: notjohn
 
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Hi,
Thanks so much for your reply. We never logged in with a different username or password. The books are still nearly all gone from KINDLE but most are on sale still in the KINDLE store.
We need to see our book sales, make some additions and don't know if we should re-publish nearly 30 books or if there is a glitch in the system.

This is entirely frustrating AND we hope someone who is in charge can help fix this. If you have ANY advise or how to reach the people in charge of KINDLE PLEASE let us know.

Thank you again for your valuable time and help. It is very much appreciated!
notjohn

Posts: 15,241
Registered: 01/06/10
Re: ********Why did nearly all of our live books DISAPPEAR???***************
Posted: Apr 27, 2012 2:46 PM   in response to: rosebestsellers in response to: rosebestsellers
 
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Yes, that's what everyone says, but it always seems to turn out that that (wrong email addy) was exactly the problem.
rosebestsellers

Posts: 15
Registered: 11/21/07
Re: ********Why did nearly all of our live books DISAPPEAR???***************
Posted: Apr 28, 2012 5:57 PM   in response to: rosebestsellers in response to: rosebestsellers
 
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Hi,

It turns out that our browser window was not scrolling up and down so it appeared as if nearly all of our enrolled titles disappeared, but they did not!

To correct this, on the browser window we clicked on "VIEW" and then clicked on "PAGE STYLE" then clicked on "NO STYLE" and all of our titles have shown up.

We just wanted to post this as this has never happened before (no scrolling up or down on the page) with the hope that if anyone else has this same problem this may be your solution.

Many thanks again for all who answered to help!
notjohn

Posts: 15,241
Registered: 01/06/10
Re: ********Why did nearly all of our live books DISAPPEAR???***************
Posted: Apr 29, 2012 2:59 AM   in response to: rosebestsellers in response to: rosebestsellers
 
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Thanks for getting back. What a weird situation! I've never heard of it and never heard of the solution. I'll try to remember it for next time.

Glad it worked out.
jtbigtoad

Posts: 9,227
Registered: 08/01/10
Re: ********Why did nearly all of our live books DISAPPEAR???***************
Posted: Apr 29, 2012 9:43 AM   in response to: notjohn in response to: notjohn
 
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For convinience I have the Web pages saved as favorites in my browser (IE-8) and Generally, it works very well.

On at leas 2 seperate occasions My bookshelf suddenly lost all of it's contents!

Fortunately in both cases the problem was cleared up with a page refresh (F5)

It may be that when there is maintance going on the fixed address is not working properly and if you were to ncvigate to the page using a different pathway (rather than the shortcut) you would go to a temporarry page that is functioning.

JT

;)

In other words try loging out and re entering the bookshelf fronm the login interface.

jtbigtoad
bigapb

Posts: 1
Registered: 08/22/12
Re: ********Why did nearly all of our live books DISAPPEAR???***************
Posted: Aug 22, 2012 10:11 AM   in response to: jtbigtoad in response to: jtbigtoad
 
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Hi there,

I have had this happen too.

I use a MAC and there is nothing under "View" to change such as this.

Amazon are the worst bunch of sharks to try and get support from.

Ring this number, after about six emails, and getting a phone number from them is blood out of a stone. So I ring that number. Nope, they are not Kindle specialists, ring another number. I do so. Give us your number and email and the Kindle specialist will get back to you. No I want to speak to them now. O.K. I will put you through but they will say the same as me.

They leave me on hold for over 25 minutes, from the U.K. to the U.S.!

I am sure that this is deliberate and all they have are people telling you where to click on their website to get support, none of which ever works. And they just answer the phone and do not give any real support.

Amazon also sell goods at whatever price they choose, and this can be under the cost of production, and you get, as a seller, 30% of THEIR selling price. It costs me more money to sell through Amazon than it does to produce the printed book. Their business model is desperately immoral.

Their practice is utterly unfair and they offer no support!

I have hung up after and expensive phone call on hold, and no one answering. I wonder if this is intentional!
notjohn

Posts: 15,241
Registered: 01/06/10
Re: ********Why did nearly all of our live books DISAPPEAR???***************
Posted: Aug 22, 2012 1:56 PM   in response to: bigapb in response to: bigapb
 
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**heir practice is utterly unfair and they offer no support!**

The obvious solution to your problem is immediately to stop doing business with Amazon. That will teach them!

There is no phone support for the KDP. That is clearly stated; you needn't make an international call to discover it. I find I get same-day replies if I use the Contact form on my Author Central page and clearly state the issue.
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