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Thread: Why is my new title still in "Publishing" after almost 24 hours?


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Permlink Replies: 97 - Pages: 7 [ Previous | 1 2 3 4 5 6 7 | Next ] - Last Post: Oct 23, 2012 5:27 AM Last Post By: jillrobi
chuck7899

Posts: 6
Registered: 03/26/12
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 4:03 AM   in response to: gijguy in response to: gijguy
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Edited by: chuck7899 on Oct 23, 2012 5:27 AM
kenny@kacweb.com

Posts: 24
Registered: 04/15/11
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 4:36 AM   in response to: lisagloria in response to: lisagloria
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Well here it is 3 days later and still no change. I can't believe this is normal. It did not happen with my prior books and I've not seen mention of this so called 'normal' delay by anyone else before this week.

I just like to know what REALLY is going on instead of vague excuses.
captainkaplan

Posts: 11
Registered: 02/24/12
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 5:20 AM   in response to: kenny@kacweb.com in response to: kenny@kacweb.com
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Just letting everyone know I have the same problem. One new book published Sunday night went live, but it's not accessible in the dashboard so I can't promote it with a free day. A second book updated on Monday and a third updated on Wednesday, both still have status = publishing, as of this morning (Thursday).
babylon52

Posts: 12
Registered: 02/05/11
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 6:26 AM   in response to: captainkaplan in response to: captainkaplan
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Over the last two days I've contacted KDP support twice. Today they finally replied. They've set my book back to "Draft" status, which has
enabled me to make the updates and republish.

So if anyone's still stuck in "Publishing," try contacting KDP support. It could be that they're only resetting the status on an account by account basis.
shadowofosiris

Posts: 38
Registered: 05/02/12
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 7:09 AM   in response to: kenny@kacweb.com in response to: kenny@kacweb.com
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I finally got a reply from them too. It said an almost identical thing: 'I'm sorry for the trouble you had with your book, "Shadow of the Wraith," still in "Publishing" in your KDP Bookshelf. Our technical team is aware of this problem and are working hard to fix it as soon as possible.'

I asked about it not being enrolled in Select and he said it wasn't and he has enrolled it for me, but it won't become available until the book has been 'republished'. I don't get that - REpublished?
esowteric

Posts: 6
Registered: 05/01/12
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 7:42 AM   in response to: kenny@kacweb.com in response to: kenny@kacweb.com
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Thanks @babylon52. Have contacted KDP again and asked if they could reset my book to Draft, so that I can make a vital re-upload.
lisagloria

Posts: 34
Registered: 04/13/12
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 8:38 AM   in response to: esowteric in response to: esowteric
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OK I'll try this - what's the best support email please?
lippylemurian

Posts: 9
Registered: 05/02/12
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 9:03 AM   in response to: kenny@kacweb.com in response to: kenny@kacweb.com
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Mine has been "publishing" for 3 days? They have been selling a 'garbled' Kindle edition that shows title headings and images 'all over the place'? It looks nothing like the file I wanted uploaded..? CreateSpace says I may have "two different accounts"... and the wrong file has been uploaded on one of the accounts and Amazon is still working to publish the 'right' file under the CreateSpace account..? All emails to Amazon go unanswered...? I guess folks will be quite shocked, when they buy my e-book and find is is almost 'unreadable'. I hope Amazon is prepared and will refund their money..:-(.
lippylemurian

Posts: 9
Registered: 05/02/12
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 9:32 AM   in response to: lippylemurian in response to: lippylemurian
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I just got an Email reply :-) asking for "more" information :-)...stay tuned!
ppzahn

Posts: 12
Registered: 05/01/12
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 10:35 AM   in response to: kenny@kacweb.com in response to: kenny@kacweb.com
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Day 4, book still in "publishing"...

Now, it's available from the site. I've made a sale both here in and in the UK on it, but there's a few problems.

1) "Look Inside" option is disabled, so people can't preview first few pages.

2) Enrolled book in Select. I usually like to kick stuff off with a promo day to jump sales, but no such luck here.

As long as sales keep getting recorded, I'm not too pissed off. But get yer act together on this Amazon.
kdpadmin

Posts: 1,459
Registered: 01/01/70
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 12:22 PM   in response to: ppzahn in response to: ppzahn
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Hello everyone,

We’ve identified the books affected by this issue and our engineers are working to resolve the problem as quickly as possible.

Thanks,

Erick P.
Kindle Direct Publishing Team
======================
whydoineedanick

Posts: 226
Registered: 07/12/11
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 12:30 PM   in response to: kdpadmin in response to: kdpadmin
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What IS the issue?
kenny@kacweb.com

Posts: 24
Registered: 04/15/11
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 12:48 PM   in response to: kdpadmin in response to: kdpadmin
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Hello everyone,

We’ve identified the books affected by this issue and
our engineers are working to resolve the problem as
quickly as possible.

Thanks,

Erick P.
Kindle Direct Publishing Team
======================


Thanks for the acknowledgment.
shadowofosiris

Posts: 38
Registered: 05/02/12
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 12:58 PM   in response to: kenny@kacweb.com in response to: kenny@kacweb.com
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I estimate that by now I would have had my book borrowed 6000 times. I think Amazon should give me a share of the pot worth 6000 borrows....
lubyjam

Posts: 4
Registered: 05/02/12
Re: Why is my new title still in "Publishing" after almost 24 hours?
Posted: May 3, 2012 1:03 PM   in response to: kenny@kacweb.com in response to: kenny@kacweb.com
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Mine is 4 hours away from 3 days on "publishing" status. I've e-mailed them twice, and so far have no reply. I know the e-book is available for sale, but the title needed edited again to make it look right. It looks ridiculous right now with the cover title not matching the listed title. Just having some acknowledgment that something is being done would be nice.
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