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Thread: Book shelf is Empty


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Permlink Replies: 33 - Pages: 3 [ 1 2 3 | Next ] - Last Post: May 16, 2012 12:50 PM Last Post By: notjohn
hoilett

Posts: 106
Registered: 01/27/12
Book shelf is Empty
Posted: May 4, 2012 3:53 PM
 
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For the last two days my book shelf has been empty...how many other people are having this problem? I think I saw one other person but i can no longer find that thread. Someone mentioned that maybe 'logging on with the wrong account is the answer'......Well not for me because i only have one account.
Amazon has always been pretty good at getting back to answer me when I have had issues. But not on this one. I suspect they are swamped in overload dealing with someother glitches. I hope they get to this one soon because I have absolutely no access to my books as it stands.
So how many people have empty bookshelves? Just curious!

Hoilet
samjava

Posts: 17
Registered: 04/08/12
Re: Book shelf is Empty
Posted: May 4, 2012 8:31 PM   in response to: hoilett in response to: hoilett
 
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My Bookshelf has been empty for the last few days.
I hope Amazon.com software developers or database support persons,
fix this glitch quickly.

Thanks
notjohn

Posts: 15,241
Registered: 01/06/10
Re: Book shelf is Empty
Posted: May 5, 2012 3:45 AM   in response to: hoilett in response to: hoilett
 
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You probably logged in with the wrong email address. It happens regularly.
samjava

Posts: 17
Registered: 04/08/12
Re: Book shelf is Empty
Posted: May 5, 2012 5:15 AM   in response to: notjohn in response to: notjohn
 
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I have only one account and
I know I logged into right account because
another web page is correctly showing my last month's sales correctly.
Only Bookshelf page is NOT working correctly.

Also, another person posted on another thread on this forum, that the person
went to a friend's home and seen the bookshelf correctly.

This may be a browser settings problem.
notjohn

Posts: 15,241
Registered: 01/06/10
Re: Book shelf is Empty
Posted: May 5, 2012 12:14 PM   in response to: samjava in response to: samjava
 
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Try a different web browser. I use Google Chrome.
pagadan

Posts: 5
Registered: 08/19/11
Re: Book shelf is Empty
Posted: May 5, 2012 7:55 PM   in response to: samjava in response to: samjava
 
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My Bookshelf has been empty for at least two days, and I'm getting twitchy. I log on the same as usual.
shellydog

Posts: 103
Registered: 12/13/11
Re: Book shelf is STILL Empty
Posted: May 6, 2012 12:25 AM   in response to: hoilett in response to: hoilett
 
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Hello;

Phew thought it was just me!!!mine is empty (two days now) and I cant do a thing even go to KDP Select. I wanted to amend a chapter before I did another promo. If you have the same then it must be a 'KINDLE PROBLEM' - I wonder if this effecting our sales?
All mine shows as a heading is Introducing KDP Select...select all etc and nothing happens. I have e-mailed Kindle and so far no response.
Lets keep together on this one...its raining yet again..have a nice day 'Shelleydog' May 6th.
samjava

Posts: 17
Registered: 04/08/12
Re: Book shelf is STILL Empty
Posted: May 6, 2012 8:42 PM   in response to: shellydog in response to: shellydog
 
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I had the same problem for couple of days.

Another forum found that it looks like a browser problem.

I am able to access my bookshelf on Mozilla Firefox browser.

Simply searched for "Mozilla Firefox" on Google and went to the firefox website,
downloaded for free and installed on my computer and
typed in the "https://kdp.amazon.com/self-publishing/signin/ and
and I can see my bookshelf.

Thanks
notjohn

Posts: 15,241
Registered: 01/06/10
Re: Book shelf is STILL Empty
Posted: May 7, 2012 2:51 AM   in response to: samjava in response to: samjava
 
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That's hilarious! Most of the complaints about wonky interface (it was inability to scroll, not empty Bookshelf) have been form Firefox users.

As noted, I use Google Chrome.

As noted, the usual reason for a blank Bookshelf is logging in with the wrong email address. (I would like to say "invariable" but nothing is invariable on the internet.)
shellydog

Posts: 103
Registered: 12/13/11
Re: Book shelf is Empty
Posted: May 7, 2012 3:37 AM   in response to: hoilett in response to: hoilett
 
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Fine..it is the not ability to scroll down..is still the same..KDP replied and said they could get me up fine but I still cant. I am not a computer wizzard and just have a old Sonny Vio FX605 and to my knowledge have not used firefox before. If I download would this cause me a problem...Thank Shelleydog
carole4152

Posts: 49
Registered: 02/04/11
Re: Book shelf is Empty
Posted: May 7, 2012 7:40 AM   in response to: hoilett in response to: hoilett
 
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My bookshelf has been empty for a few days too, yet I have never had this problem before. Even if I click on 'add new book' it comes up with 'error.' :(
notjohn

Posts: 15,241
Registered: 01/06/10
Re: Book shelf is Empty
Posted: May 7, 2012 8:47 AM   in response to: carole4152 in response to: carole4152
 
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Interesting about the error message.

Download and use Google Chrome. It works for me!
gldrummond

Posts: 3,662
Registered: 05/08/09
Re: Book shelf is Empty
Posted: May 7, 2012 10:39 AM   in response to: notjohn in response to: notjohn
 
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I stopped using IE over a year ago due to the fact I couldn't upload cover images any longer when adding new titles.

I switched to Chrome and haven't had a problem since. I did try Firefox prior to that, and had nothing but issues. For one, about every three days, it would dump all my favorites so that I had to re-import them.

Which wasn't that big of a deal, until it somehow 'emptied' my favorites file. 0_o

Then scrolling disappeared, and it started doing wacky things like re-sizing text on every new window, or logging me out of sites when I clicked on in-site links. Enough was enough. ;)

On the other hand, my HH uses Firefox and swears by it. We have the same O/S installed, so I don't know why there would be such a difference in user experience. He even checked my settings, uninstalled and re-installed it, and yet the same errors kept occurring for me. shrug

Message was edited by: gldrummond
shellydog

Posts: 103
Registered: 12/13/11
Re: Book shelf is Empty
Posted: May 8, 2012 1:11 AM   in response to: gldrummond in response to: gldrummond
 
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Hello, It appears there must be a problem there for others to have the same...Cant scroll down at all. I currently have Amazon looking into it. It is a problem as I want to do a KDP Select and also amend a chapter in my book..cant do anything. I dont think it is our problem. My Reports - community work just Bookshelf nothing...perhpas more reports to Kindle would make them aware it is a problem for them to sort...Good luck Shelleydog
notjohn

Posts: 15,241
Registered: 01/06/10
Re: Book shelf is Empty
Posted: May 8, 2012 2:27 AM   in response to: shellydog in response to: shellydog
 
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Are you using Google Chrome?
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