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Thread: My ebook has not been updated or taken out of the free promo?


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Permlink Replies: 13 - Pages: 1 - Last Post: Dec 2, 2013 1:30 AM Last Post By: Daniel Parsons
greatgregor71

Posts: 10
Registered: 02/24/12
My ebook has not been updated or taken out of the free promo?
Posted: May 4, 2012 6:02 AM
 
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My book Knights Rising is still showing it's in the free promo that was suppose to end 12am Pacific time and also has not been updated to reflect the lower sale price?

Any help?

Greg
stuartslaing

Posts: 49
Registered: 02/20/12
Re: My ebook has not been updated or taken out of the free promo?
Posted: May 4, 2012 10:37 AM   in response to: greatgregor71 in response to: greatgregor71
 
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My book Knights Rising is still showing it's in the
free promo that was suppose to end 12am Pacific time
and also has not been updated to reflect the lower
sale price?

Any help?

Greg


I have the same problem but this has been ongoing since Monday morning here in the UK and now on Friday evening it is still listed as 'free'. I truly hope they sort out your issue quicker than they are dealing with mine. Several emails have been sent and their replies is it is being passed on from one dept to another.
Not a wonderful level of customer service in my opinion.
craigcharlesworth

Posts: 13
Registered: 03/02/12
Re: My ebook has not been updated or taken out of the free promo?
Posted: May 4, 2012 11:28 AM   in response to: stuartslaing in response to: stuartslaing
 
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I have the opposite problem - I tried to put my book Wolfshead into a free promo for 24 hours and it's still showing the usual price on both .com and .co.uk, even though on my 'manage promotions' page it's showing as In Progress and it's taken a day off my allocation of five.
donna16939

Posts: 8
Registered: 04/16/12
Re: My ebook has not been updated or taken out of the free promo?
Posted: May 12, 2012 6:30 AM   in response to: craigcharlesworth in response to: craigcharlesworth
 
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I have the opposite problem - I tried to put my book
Wolfshead into a free promo for 24 hours and it's
still showing the usual price on both .com and
.co.uk, even though on my 'manage promotions' page
it's showing as In Progress and it's taken a day off
my allocation of five.

That's happening to me today also. I just contacted Amazon. How was your problem resolved? Did the free promo eventually kick in? Did it end when it was supposed to? Thanks.
jeweladams10

Posts: 9
Registered: 04/07/12
Re: My ebook has not been updated or taken out of the free promo?
Posted: May 12, 2012 8:09 AM   in response to: craigcharlesworth in response to: craigcharlesworth
 
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Yup, mine is suppose to be free today and tomorrow and is not showing up that way, yet on the bookshelf it says it is.
rwwriter

Posts: 7
Registered: 05/02/12
Re: My ebook has not been updated or taken out of the free promo?
Posted: May 12, 2012 9:07 AM   in response to: greatgregor71 in response to: greatgregor71
 
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I seem to be in the same boat here. My book is still showing free but the manage free days scheduler shows completed.

Plus the ranking has disappeared on the product page.

It doesn't look like anybody is responding to this thread. Has anybody's issue with this been solved?

Message was edited by: rwwriter
aprlhdsn

Posts: 22
Registered: 04/01/12
Re: My ebook has not been updated or taken out of the free promo?
Posted: May 12, 2012 9:16 AM   in response to: rwwriter in response to: rwwriter
 
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Yep, me too! Hoping it gets fixed quickly! I promoted my one-day free promo for 2 weeks with the intention of captializing on all the next day profits, but the price won't change back to regular. Quite ruined all my time and financial investment.
rwwriter

Posts: 7
Registered: 05/02/12
Re: My ebook has not been updated or taken out of the free promo?
Posted: May 12, 2012 11:30 AM   in response to: aprlhdsn in response to: aprlhdsn
 
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Has anybody emailed KDP or heard from them about this? I emailed them this morning but of course, it takes 12 hours or so to get a response.
It would be nice if they said something here to let us know that they are aware and are working on it or something.

I'm sure this is another glitch in their system. But they need to fix it. I don't want to give anymore free copies away right now, but it keeps growing and doesn't show a ranking.

Does anybody else's product page that's having this problem show a ranking?

Message was edited by: rwwriter
kdpadmin

Posts: 1,459
Registered: 01/01/70
Re: My ebook has not been updated or taken out of the free promo?
Posted: May 12, 2012 12:00 PM   in response to: donna16939 in response to: donna16939
 
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UPDATE: Our engineers resolved the issue earlier this morning. If you're still having trouble with your KDP Select free promo days, please write in to us:

https://kdp.amazon.com/self-publishing/contact-us



Hello donna16939,

We're currently experiencing an issue that's causing some KDP Select promotions not to start or end on time.

Our engineers are working to solve this issue as quickly as possible. We'll update this post once the issue is resolved.

Phoebe S.
Kindle Direct Publishing Team

Message was edited by: kdpadmin
rwwriter

Posts: 7
Registered: 05/02/12
Re: My ebook has not been updated or taken out of the free promo?
Posted: May 12, 2012 12:11 PM   in response to: kdpadmin in response to: kdpadmin
 
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Thanks for the update. :)
ratroddin

Posts: 14
Registered: 01/22/12
Re: My ebook has not been updated or taken out of the free promo?
Posted: May 12, 2012 12:28 PM   in response to: greatgregor71 in response to: greatgregor71
 
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i am having the same problem, my free promotion hasn't started yet and it was supposed start 12 hours ago. i have advertised this heavily, and have received several emails saying i am false advertising.
rwwriter

Posts: 7
Registered: 05/02/12
Re: My ebook has not been updated or taken out of the free promo?
Posted: May 12, 2012 1:54 PM   in response to: rwwriter in response to: rwwriter
 
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This is starting to get bad. My book is showing the correct price of $3.99 on the product page. But all sales are going to the free promo which ended. Help!!! There are about 200 sales that went to the free promo that I should be getting paid on.
aussiewriter23

Posts: 522
Registered: 12/17/11
Re: My ebook has not been updated or taken out of the free promo?
Posted: May 12, 2012 2:20 PM   in response to: kdpadmin in response to: kdpadmin
 
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The first book of my trilogy was supposedly having a 48hr free promotional period this weekend. It's free on Amazon.uk, however Amazon.com is showing it still at full price, even though its normal ranking has been swapped to the free download ranking. The book has shown three free downloads - however I suspect these were from people who 'bought' the book, not knowing it was free.

Emailed Amazon about this issue. No response. I hope they fix this problem soon and credit us with additional time.
Daniel Parsons

Posts: 1
Registered: 11/30/13
Re: My ebook has not been updated or taken out of the free promo?
Posted: Dec 2, 2013 1:30 AM   in response to: greatgregor71 in response to: greatgregor71
 
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Hi,
I have chosen the Kindle Select free promotion option for the next 5 days starting today. The 'manage benefits' page on my KDP Bookshelf is telling me that the free promotion is in progress, but on Amazon.com and Amazon.co.uk my book is showing up at full price. It's a Christmas book so if it doesn't get this promotion now then it is more than likely to have little or no downloads at all. I've seen that this error has happened to others before. I was wondering if it is happening again, or if I'm just doing something wrong. Also, if I lose promotion days in Kindle Select because of this error, am I able to have them reimbursed so I can try again before Christmas?
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