Help. I have had my book published on Kindle for almost a year. I edited the account to add DRM and select the 70% option. I have a message that it is converting the book to Kindle and it should take a few minutes before I can proceed. I have been waiting over an hour and it seems to be stuck in a loop. I cannot do anything - Publish or Save, etc.
As a note, I didn't upload a new file format since I wanted to use the existing book file that Kindle has been using for almost a year now.
Anyone have this problem? Any suggestions on how to solve? Thanks.
Our Technical Support team is currently researching the error you are describing, and we expect to have a resolution shortly. Thank you for taking the time to report this issue. Please accept our sincerely apologies for the delay this has caused.