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Thread: Upgrade to 70% and Stuck In Loop


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Permlink Replies: 3 - Pages: 1 - Last Post: Jul 2, 2010 8:44 AM Last Post By: suardgilbert
lmbattista

Posts: 18
Registered: 12/04/08
Upgrade to 70% and Stuck In Loop
Posted: Jun 30, 2010 9:11 AM
 
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Help. I have had my book published on Kindle for almost a year. I edited the account to add DRM and select the 70% option. I have a message that it is converting the book to Kindle and it should take a few minutes before I can proceed. I have been waiting over an hour and it seems to be stuck in a loop. I cannot do anything - Publish or Save, etc.

As a note, I didn't upload a new file format since I wanted to use the existing book file that Kindle has been using for almost a year now.

Anyone have this problem? Any suggestions on how to solve? Thanks.
kdpdavid

Posts: 22
Registered: 06/24/10
Re: Upgrade to 70% and Stuck In Loop
Posted: Jun 30, 2010 4:01 PM   in response to: lmbattista in response to: lmbattista
 
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Hello,

Our Technical Support team is currently researching the error you are describing, and we expect to have a resolution shortly. Thank you for taking the time to report this issue. Please accept our sincerely apologies for the delay this has caused.

Regards,

-DTP David
lmbattista

Posts: 18
Registered: 12/04/08
Re: Upgrade to 70% and Stuck In Loop
Posted: Jul 2, 2010 3:21 AM   in response to: lmbattista in response to: lmbattista
 
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David,

Thank you for replying but my book is still stuck in the "conversion" process after almost 48 hours. I have see no resolution to my issue and am anxious for one.

Please help to resolve.
suardgilbert

Posts: 1
Registered: 07/01/10
Re: Upgrade to 70% and Stuck In Loop
Posted: Jul 2, 2010 8:44 AM   in response to: lmbattista in response to: lmbattista
 
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hi, I have the same problem. It takes hours to upload and doesn't work
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