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Permlink Replies: 9 - Pages: 1 - Last Post: Dec 26, 2012 2:53 PM Last Post By: Kara Haskins
june1781

Posts: 183
Registered: 05/08/12
refunds?
Posted: Jun 14, 2012 7:54 PM
 
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I've noticed three of the books in my series were sold today and one borrowed. Two have been refunded. I think someone is buying and reading them and then getting their money back. I feel cheated. Could this be the case or is it just coincidence or am I getting cheated? If they didn't like it they wouldn't keep buying them one buy one.
sherlane

Posts: 1,231
Registered: 03/09/11
Re: refunds?
Posted: Jun 14, 2012 10:09 PM   in response to: june1781 in response to: june1781
 
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Several has mentioned this and reported it to Amazon, but I haven't seem where anything has been done about it. Yes, it does cheat the author!
katebloomfield

Posts: 92
Registered: 02/23/12
Re: refunds?
Posted: Jun 14, 2012 11:17 PM   in response to: sherlane in response to: sherlane
 
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I always get so sad when I get refunds! It makes me feel kind of useless.
I have a 3% refund rate this month.
june1781

Posts: 183
Registered: 05/08/12
Re: refunds?
Posted: Jun 15, 2012 2:46 AM   in response to: katebloomfield in response to: katebloomfield
 
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these are my first, and after the second I realized what they were doing
tmmarie

Posts: 160
Registered: 02/26/11
Re: refunds?
Posted: Jun 15, 2012 4:05 AM   in response to: june1781 in response to: june1781
 
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What I find odd is my sales are equal, if not better some months on Barnes & Noble but I have never had a return with them. Here I get few refunds but I still get them. Sometimes it's the person clicking buy twice, some are as you suggested or it could be the person bought the book before and realized it after they bought it. All of these could be possibilities. Although there is no doubt there are some people who would buy it read it and return it. Unless amazon cracks down on it, we are stuck with those type of people.
saxon21

Posts: 2,884
Registered: 03/05/11
Re: refunds?
Posted: Jun 15, 2012 8:01 AM   in response to: june1781 in response to: june1781
 
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I had five books returned simultaneously at the beginning of this month and they were all in numerical order. This has happened more than six times over the last four months but only started after I did a free kdp promotion.

I believe that if you chum the waters with a free book you will get the notice of sharks that read it and return it. They are less than one third of one percent of sales but it's still bothersome. The funny thing is, no negative reviews followed these returns.

The way I rationalize this is to just assume there are those readers that are too poor to pay for books. I don't mind it if that is what's happening. I will say they must at least enjoy my writing.
jtbigtoad

Posts: 9,229
Registered: 08/01/10
Re: refunds?
Posted: Jun 15, 2012 8:34 AM   in response to: saxon21 in response to: saxon21
 
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Refunds are a BUMMER!

I still think that many are un intended purchases.

Amazon tends to confuse the Issue by promently displaying the $0.00 borrow cost for Prime books and showint the purchase price in a less noticable position and color and font size.!

If you have a free book , you may botice an Uptic in returns ... Many do not realize it isn't still free.

Also some people click the purchase instead of the sample button.

And YES there ARE some Read and Return Rats!

Hey ! at least the book is being READ!

JT

;)

My alerbies are affecting my finbers


Message was edited by: jtbigtoad

Shemeka Robinson

Posts: 12
Registered: 09/26/12
Re: refunds?
Posted: Dec 26, 2012 1:00 PM   in response to: june1781 in response to: june1781
 
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I must say - when I do a FREE PROMO on my 1st book I notice refunds on the 3rd book only (which is listed at 1.99, while the other two are only 99cents). I don't know if people don't want to pay 1.99 for a book or what. The odd thing is it ONLY happens during a FREE PROMO. When there are NO FREE PROMOs there are no book returns. I also do not have any negative reviews.

Edited by: Shemeka Robinson on Dec 26, 2012 2:49 PM
Shemeka Robinson

Posts: 12
Registered: 09/26/12
Re: refunds?
Posted: Dec 26, 2012 1:00 PM   in response to: june1781 in response to: june1781
 
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I must say - when I do a FREE PROMO on my 1st book I notice refunds on the 3rd book only (which is listed at 1.99, while the other two are only 99cents). I don't know if people don't want to pay 1.99 for a book or what. The odd thing is it ONLY happens during a FREE PROMO. When there are NO FREE PROMOs there are no book returns. I also do not have any negative reviews.

Edited by: Shemeka Robinson on Dec 26, 2012 2:53 PM
Kara Haskins

Posts: 2,665
Registered: 11/13/12
Re: refunds?
Posted: Dec 26, 2012 1:57 PM   in response to: june1781 in response to: june1781
 
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I tend to think Amazon would have a low threshold for the 'read and return' crowd-it costs them money too! On a side note, I've wondered this month if people purchase a book only to realize they could 'borrow' it for free so they return it.
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