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Permlink Replies: 10 - Pages: 1 - Last Post: Nov 12, 2012 7:39 AM Last Post By: Andy Moore
Tracy Line

Posts: 3
Registered: 10/07/12
reviews
Posted: Oct 8, 2012 1:35 PM
 
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Hello,

Has anyone had issues with reviews not showing up? I've had people tell me they have reviewed my book and the reviews are not showing up. What can I do about this? Is there a way to contact someone at Amazon/Kindle publishing to get this rectified?

Also, I did a promo for a free day and the book is still free 3 days later! I am wondering why and how to change this. Any advise those with experience can give me is appreciated! Thanks
jolynnraymond

Posts: 16
Registered: 08/27/12
Re: reviews
Posted: Oct 8, 2012 1:49 PM   in response to: Tracy Line in response to: Tracy Line
 
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I have reviews not showing up as well. I don't know if I should contact someone. Is there a general rule about people who know you or are friends of a friend reviewing? The people who know me and have read my books want to review my books. I tell them that I only want honest unbiased opinions.The good and the bad because it will help me. I don't know if other reviews are not showing up from people who would not know me or tell me. I just reviewed a book (different genre than mine) that I bought last week, and the review showed up right away. So yes, very curious about the reviews gone missing.
tabitha freeman

Posts: 2
Registered: 10/09/12
Re: reviews
Posted: Oct 9, 2012 10:12 AM   in response to: jolynnraymond in response to: jolynnraymond
 
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This has happened to me, too. Someone who I gifted a book to in a contest emailed me and said that she actually emailed amazon after she had submitted her review 3 times and it still had not shown up. They told her that her account was "related" to the author account. What???

Word of mouth is a big way to get the word out about our books, so people that know us will be reading our books and wanting to post reviews--good or bad. Is there a guideline against this now?
fineware

Posts: 846
Registered: 03/19/12
Re: reviews
Posted: Oct 9, 2012 10:43 AM   in response to: jolynnraymond in response to: jolynnraymond
 
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I have an opinion on this...

The people who know me and have read my books want to review my books. I tell them that I only want honest unbiased opinions.The good and the bad because it will help me.<

I agree 100% that I want 'real' reviews. In fact, the hardest thing in the world to do is to get an honest opinion about something you have created.

That said, I also would prefer that if someone I know (relative, co-worker, drinking buddy) says they are going to write a review, what I tell them is this:

GREAT! But please do this. Write it HONEST because if there are things that you didn't like, mistakes that you found, or were just flat bored with it... I WANT TO KNOW. However, if you think the book is worth less than 4 stars, just send me the review so I can make my book BETTER. Getting 3 or less stars is going to hurt sales and we are in the business to make money. A Negative review is GOOD FOR YOU if you are the only one that sees it.

Recently, I was asked to perform a review and I agreed. However, I found so many problems with it that I felt extreamly uncomfortable putting my name on a review that had 4 or 5 stars when I felt 2 stars was over generous.

Maybe this is gaming the system some... but I'd do the same thing if I read a complete stranger's book. I'd tell the author what I thought was wrong but I see no reason to trash someone in public. What's the old saying... If you can't say something nice, don't say anything at all.
nightwriter93

Posts: 3
Registered: 06/10/12
Re: reviews are missing
Posted: Oct 11, 2012 11:04 PM   in response to: Tracy Line in response to: Tracy Line
 
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My latest book has had at least 4 reviews submitted by readers in three different states and none of the reviews have showed up on Amazon. I have no reason to doubt these readers. It has been nearly two weeks and there is one review submitted after these 4 that has been put up. Why? Who do you ask about fixing this?
Susan Heddy

Posts: 6
Registered: 10/13/12
Re: reviews
Posted: Oct 13, 2012 5:45 AM   in response to: fineware in response to: fineware
 
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Easy for you to say.

But when author buys promotional copies and gives them out for the sole purpose of getting reviews, then AMAZON arbitrarily decides what might be real versus false, something is wrong.

Amazon should only be allowed to suspend reviews and allow the author to defend it against their reasoning.

They are judge and jury... that is wrong!
Shemeka Robinson

Posts: 12
Registered: 09/26/12
Re: reviews
Posted: Oct 15, 2012 2:24 PM   in response to: Susan Heddy in response to: Susan Heddy
 
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I agree, I had one review for weeks. It was 5 stars and now it is gone. It was my daughter's classmate, who loved the book. She's 13 and the appropriate age, but now the review is gone. Ridiculous!
Crystal Lee

Posts: 17
Registered: 09/26/12
Re: reviews
Posted: Oct 16, 2012 12:03 PM   in response to: Shemeka Robinson in response to: Shemeka Robinson
 
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I'm having the same issue. I had on 5-star review from a relative and their Amazon username must be too similar to mine (I show up as Crystal Cierlak, she shows up as C Cierlak) because her review is missing. Unfortunately this happened after some troll who never bought the book gave me a 1 star review. So now I just have the 1 star review and gone is the other.
Tracy Line

Posts: 3
Registered: 10/07/12
Re: reviews
Posted: Oct 19, 2012 1:51 PM   in response to: Tracy Line in response to: Tracy Line
 
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I finally had a second review show up. I contacted Amazon but their answer was to ask my reviewers to email Amazon; I wasn't about to ask them to do that....
kathy9

Posts: 12
Registered: 07/29/12
Re: reviews
Posted: Oct 24, 2012 2:13 PM   in response to: tabitha freeman in response to: tabitha freeman
 
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I have had the same exact problem. A colleague bought the book and told me she sent a review three times, twice in response to Amazon's email ASKING for a review, and then she tried it directly on the web-page. It still hasn't shown up. She called Customer Service and they couldn't find any trace of the review...
Andy Moore

Posts: 1
Registered: 11/12/12
Re: reviews
Posted: Nov 12, 2012 7:39 AM   in response to: Tracy Line in response to: Tracy Line
 
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the new amazon review policy is absolutely wacked. so i wrote this to them...

To whom it may concern,

I'm emailing you despite knowing all you're going to do is copy paste some predetermined answer you've been using to frustrate your customers, but I'll complain nonetheless, with hopes that this might sink in.

Amazon's new review policy is absolute bogus. How many credible reviews have you removed thus far? How many authors have you frustrated in the process of doing so? I thought your new policy was set to remove malicious content, and yet, you have deleted everything BUT that. Shame on you!

At this rate, all you'll be loosing are authors who will be reading up on this 'new approach' you've been taking, and as a result, these authors will all be switching out of the KDP program and away with other competitors. Is that what your goal is? to drive people away?

Fix this problem at once. Your new screening process is HORRENDOUS!

Sincerely,
A very, very disgruntled, yet loyal customer

IF and when they get back, i'll post a response and let you guys know how that went. i've got a feeling that all i will receive is a copy pasted message with no real relevance. good on ya amazon. you ****ed up hard this time.

Legend
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