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Thread: Can't access KDP Sales Reports


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Permlink Replies: 19 - Pages: 2 [ 1 2 | Next ] - Last Post: Oct 22, 2012 12:16 PM Last Post By: macherrick
walkingshores

Posts: 60
Registered: 03/07/11
Can't access KDP Sales Reports
Posted: Oct 22, 2012 6:27 AM
 
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I signed in and clicked on Reports, but none of the links are working. When I click on the links, nothing happens. Do you know when the site will be functional again?

1. Month-to-Date Unit Sales
View your unit sales transactions for the current and prior month.

2. Prior Six Weeks' Royalties
View your royalties for the past six weeks.

3. Prior Months' Royalties
View your royalties for the past 12 months. These reports are generated by the 15th day of the month.

David Fornelli

Posts: 4
Registered: 10/22/12
Re: Can't access KDP Sales Reports
Posted: Oct 22, 2012 6:39 AM   in response to: walkingshores in response to: walkingshores
 
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None of the links on the Reports page are working for me either. This has persisted across two PCs and three different browsers on each (Firefox, Internet Explorer., Chrome). Never had this happen before.
mission-surf

Posts: 30
Registered: 05/26/09
Re: Can't access KDP Sales Reports
Posted: Oct 22, 2012 6:39 AM   in response to: walkingshores in response to: walkingshores
 
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Same thing for me. I thought it was my IE8 browser but I see KDP is broke.
Nik

Posts: 1
Registered: 10/22/12
Re: Can't access KDP Sales Reports
Posted: Oct 22, 2012 6:50 AM   in response to: walkingshores in response to: walkingshores
 
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Same problem here. Deleted all my cookies but that did not solve anything
bchan954

Posts: 6
Registered: 06/01/09
Re: Can't access KDP Sales Reports
Posted: Oct 22, 2012 7:24 AM   in response to: walkingshores in response to: walkingshores
 
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Neither can I. None of the links on the Sales Reports pages works, although they are all hot.

Carol
macherrick

Posts: 42
Registered: 04/05/11
Re: Can't access KDP Sales Reports
Posted: Oct 22, 2012 7:45 AM   in response to: walkingshores in response to: walkingshores
 
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I'm having the same problem as well none of the report links are working at all. Glad to know that it's not my system. Hope that Kindle gets them working again soon
walkingshores

Posts: 60
Registered: 03/07/11
Re: Can't access KDP Sales Reports
Posted: Oct 22, 2012 7:47 AM   in response to: David Fornelli in response to: David Fornelli
 
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I sent an e-mail to KDP (kdp-support@amazon.com) and have posted in the forum - still no response.
chezgivenchy

Posts: 19
Registered: 01/26/12
Re: Can't access KDP Sales Reports
Posted: Oct 22, 2012 8:09 AM   in response to: walkingshores in response to: walkingshores
 
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Mine are not working either. This is really getting out of control.
digiink

Posts: 68
Registered: 06/11/09
Re: Can't access KDP Sales Reports
Posted: Oct 22, 2012 8:13 AM   in response to: walkingshores in response to: walkingshores
 
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Same here, but with one BIG difference. I CAN log on to those reports on my iPad. Weird, that.

But like the rest of you, not on 3 different computers nor with any browser.

Edited by: digiink on Oct 22, 2012 8:13 AM
biannone

Posts: 3
Registered: 01/01/12
Re: Can't access KDP Sales Reports
Posted: Oct 22, 2012 8:15 AM   in response to: walkingshores in response to: walkingshores
 
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The reports don't work on my desk-top PC (windows, IE8) but it does on my IPad.
irishbetty

Posts: 7
Registered: 04/04/12
Re: Can't access KDP Sales Reports
Posted: Oct 22, 2012 8:16 AM   in response to: walkingshores in response to: walkingshores
 
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I'll ditto that complaint.
My book is suddenly at 48K on the ranking list...curious as to why, but can't access the reports to see if there was a swell in sales.
irishbetty

Posts: 7
Registered: 04/04/12
Re: Can't access KDP Sales Reports
Posted: Oct 22, 2012 8:18 AM   in response to: irishbetty in response to: irishbetty
 
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maybe a glitch?
will try again in a bit.
kaousuu

Posts: 7
Registered: 10/08/09
Re: Can't access KDP Sales Reports
Posted: Oct 22, 2012 8:41 AM   in response to: irishbetty in response to: irishbetty
 
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Same here.
Susette Williams

Posts: 4
Registered: 09/27/12
Re: Can't access KDP Sales Reports
Posted: Oct 22, 2012 8:43 AM   in response to: walkingshores in response to: walkingshores
 
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It was working until 3:30 or so this morning when I woke up, but it isn't working right now for me either. I'm guessing the system is overloaded, they are doing an update (less likely because they didn't leave any update messages), or most likely, they have a glitch in their system and have to work it out. I'm guessing they are still working on it if someone is monitoring the messages here and they found out about it. In my experience, Amazon has been good about fixing things.
lindashayne0aut...

Posts: 4
Registered: 12/25/10
Re: Can't access KDP Sales Reports - not working for all of us I think
Posted: Oct 22, 2012 8:50 AM   in response to: walkingshores in response to: walkingshores
 
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Same problem. I think they must be doing a system upload.

http://www.amazon.com/Christmas-Cowboys-Mistletoe-Stories-ebook/dp/B004GEB78U
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