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Thread: parts of kdp not working


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Permlink Replies: 6 - Pages: 1 - Last Post: Nov 7, 2013 4:01 PM Last Post By: lmbattista
R & T Enterpris...

Posts: 3
Registered: 11/04/13
parts of kdp not working
Posted: Nov 5, 2013 11:10 AM
 
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It's been three day now and I still can't access the edit details page, the add new title page or the promotions page. I can only see my sales reports and find the books in the U.S. kindle store. I've tried using AOL, FIREFOX and GOOGLE CHROME, but it still doesn't work. Is anyone getting through. I can't even send a message to KDP because the contact us button doesn't work either.
Robert J. Thomas
R & T Enterprise Inc.
Theresa Moore

Posts: 108
Registered: 10/02/13
Re: parts of kdp not working
Posted: Nov 5, 2013 12:35 PM   in response to: R & T Enterpris... in response to: R & T Enterpris...
 
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Part of those three days were due to a maintenance update on the 2nd.
Wu Chi Creations

Posts: 1
Registered: 01/21/13
Re: parts of kdp not working
Posted: Nov 5, 2013 1:51 PM   in response to: R & T Enterpris... in response to: R & T Enterpris...
 
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I too am having the same problem trying to update my files. There is no way to contact KDP because even my email will not go through. Have you had any luck or any word on the status of this and when it will be fixed?
Philip

Posts: 249
Registered: 08/15/13
Re: parts of kdp not working
Posted: Nov 5, 2013 5:38 PM   in response to: Wu Chi Creations in response to: Wu Chi Creations
 
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I just edited some book details and it has gone live, so it works for me. I don't see why it should work from here and not from there.

Maybe you should all come and live in Laos.
circletpress

Posts: 14
Registered: 06/20/08
Re: parts of kdp not working
Posted: Nov 6, 2013 1:34 AM   in response to: R & T Enterpris... in response to: R & T Enterpris...
 
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I am having the same issue, but only with ONE of my KDP accounts. I run three different publishing imprints, for three different companies. Two of them I can log in and Add New Title and edit old titles with no problems. But with the Circlet Press account I get the "We're sorry, the web address you entered is not a functioning page on our site."

We've now tried it from both Macs and Windows machines, from my house and from a co-worker's, from Chrome, Safari, and Firefox, all to no avail. Any time we log in to Circlet Press's KDP dashboard, we can't upload new or edit old titles. It can't be anything to do with the browser or OS, though, since when I log in as the Society for American Baseball Research, I can do everything just fine.

This is very bad as one of our major titles for the season went live on every other site already, but is still missing from Amazon, as this has been happening for several days now.

On top of that, the Contact Us form also does not work when I am logged in through my Circlet Press account. It's like there's something wrong with my account??

Cecilia Tan
Circlet Press, Inc.
ctan.circletpress @ gmail.com
saf22art

Posts: 106
Registered: 12/11/09
Re: parts of kdp not working
Posted: Nov 7, 2013 6:55 AM   in response to: R & T Enterpris... in response to: R & T Enterpris...
 
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Robert, I am having the same problem. Have posted thread that starts HELP links on KDP bookshelf page are broken.

I can get to the 'manage benefits" tab, but when I click it FOR ALL SIX OF MY BOOKS, it takes me to a 404 error page that says: sorry that page doesn't exist on this site.

I suspect MANY authors are having this problem.
lmbattista

Posts: 18
Registered: 12/04/08
Re: parts of kdp not working
Posted: Nov 7, 2013 4:01 PM   in response to: R & T Enterpris... in response to: R & T Enterpris...
 
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I am having the same issue. My reports are accessible but that is all. I receive a Page Not Found Error if I try to view details, manage promotions, etc. The most difficult part is the Contact Us is failing so I cannot contact KDP for my specific account.
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