For well over a year now, whenever I want to refresh the version of my book in my own Kindle archive, I will simply delete it from my archive and then repurchase the book.
In the past this is worked very well in the process is all but instantaneous.
Over the weekend, I tried five different times to remove the book from my archive and repurchase it. All five times I ended up with the original (and now obsolete) version.
I KNOW the most current version of my book is up on the Kindle Store sales page because the LOOK! Inside! Shows the most current version in the display.
I was wondering if anybody else is having the same problem?
(Oh – by the way, the KDP support has been remarkably unhelpful in this matter.)
Is it just me, or has support become increasingly less helpful in the last few months?
In the past, there are e-mail messages would usually contain the "if you are still having problems please contact us at…" Type of language. Now however, this sort of language is nowhere to be found in their e-mail replies.
Since when did customer service become a "Fire and Forget" sort of thing?
JT, I believe you'll find that obtaining the latest version has in fact changed from the simple delete and purchase again option. I've tried to look in the device or PC files to totally delete past reference to an earlier version but have not had success.
Perhaps there is a method to obtain the latest w/o asking Amazon to push thru the latest to all previous purchasers of the book. If so, I'd sure like to know it.
You and me both. It has been driving me nuts as well, especially since I cannot even work out how to delete from my android kindle app. I already had it, bought it again after deleting it from the archive in my account, and lo and behold I get the same one. What a waste of money.
Yes, I'm having the same problem . A support person recently emailed me that they are aware of this problem and are working on a solution. (they did once have the solution but apparently have forgotten) Support can be contacted with a specific request to "push" the updated version to YOU. Having a new version sent to everyone who has purchased it in the past is more problematic and requires a very laborious process of submitting proof that the changes are significant (in their view) and can take over a month to resolve. This seldom happens from what I've seen. This tells me they really discourage mass updating by emailing previous purchasers (their current method). In any case they claim there will be a solution eventually ...we shall see.
I used to think KDP's support was superb - recent swamping of the system has made it less so I'm afraid. Creatspace still has excellent service in my view, even offering a phone number for instant support. It has worked well for me. Their system has had a few glitches of late. I just did a massive re-edit of both my lead books (Kindle and paperback) and have had a bit of trouble getting one print book back up. Having the original book remain up and for sale (as in KDP) would be a tremendous step forward. Currently when a paperback is updated it is generally unavailable for sale during the publishing interim, which can be up to five days in other countries. People with good sales velocity are sometimes hesitant to upgrade their print books because of current practice.
I have the same problem with my book. I published and purchased my book almost a month ago, then I found some typos and pushed an update to KDP a week later. To this day deleting and purchasing the book brings up the same old copy with typos, even though I can see corrections in the "Look inside" on Amazon.
Having a new version sent to everyone who has purchased it in the past is more problematic and requires a very laborious process of submitting proof that the changes are significant (in their view) and can take over a month to resolve
Have you ever read a book the second time because you were told there were errors in the first version? For me, it would make me wary of the book and its author. I suspect that in most cases it would be better to keep your head down.
(If the changes have been made in the Look Inside -- or, generally faster, in the downloaded free sample -- then it's safe to assume that all changes have been made.)