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Thread: How do I get rid of the duplicates (and who's getting the royalties)?


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Permlink Replies: 11 - Pages: 1 - Last Post: Sep 2, 2008 11:08 AM Last Post By: cub06h
cub06h

Posts: 3,186
Registered: 11/23/07
How do I get rid of the duplicates (and who's getting the royalties)?
Posted: Jul 28, 2008 10:03 AM
 
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I've twice emailed DTP Admin to get rid of duplicative titles, but now they have returned with a vengeance. Each of eight titles is now doubled. I assume these have been picked up from Mobipocket.

At first it didn't matter because only the DTP entry contained a review, but now I see that at least in one case the duplicates are crosslinked to one another! Thus, one Kindle edition will say under Other Editions that it is also available as a Kindle edition, with the ASIN of the duplicate.

At least one of the duplicates has a sales ranking. Presumably somebody earned a royalty on that title, but it can't have been me, because only the ASIN of the version uploaded through DTP is linked to my account.

This is distressing and annoying. Am I supposed to plod through these sixteen entries, isolate the ones that aren't linked to my DTP dashboard, and get Amazon to delete them one more time? [i]And what about the royalties earned by the bandit versions?[/i]
jkirkpa380

Posts: 5
Registered: 07/11/08
Re: How do I get rid of the duplicates (and who's getting the royalties)?
Posted: Aug 6, 2008 10:40 AM   in response to: cub06h in response to: cub06h
 
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Any luck in getting your duplicates removed? Mine are still up. I unchecked Amazon.com at Mobipocket and emailed DTP Admin. No change. No response.

Jerry
cub06h

Posts: 3,186
Registered: 11/23/07
Re: How do I get rid of the duplicates (and who's getting the royalties)?
Posted: Aug 11, 2008 4:49 PM   in response to: jkirkpa380 in response to: jkirkpa380
 
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As you say: no change, no response. Blue skies! -- Dan Ford
jeromepaulcoe

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Registered: 12/02/07
Re: How do I get rid of the duplicates (and who's getting the royalties)?
Posted: Aug 12, 2008 7:14 PM   in response to: cub06h in response to: cub06h
 
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If one person bought a book or eBook through the duplicate link it will never come down. They keep it up in case the customer has a problem and need to re-download it. The duplicate is most likely from your mobipocket account. You get paid for the sales through Amazon.com. You should be able to track those sales through "Vendor Central":

https://vendorcentral.amazon.com/gp/vendor/sign-in/102-7729860-0408137

If Amazon hasn't setup an account for you already, you can go to the link above and request one be setup for you.

Trying to get the duplicate listings removed for anything other than copyright infringement is next to impossible. I keep my duplicate listings live, and take the extra royalties. My customers don't have a problem with it. My printed books have multiple listings on Amazon from several retailers. The way I look at it is as long as I'm getting my royalties the more listings the better.
cub06h

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Registered: 11/23/07
Re: How do I get rid of the duplicates (and who's getting the royalties)?
Posted: Aug 17, 2008 2:37 AM   in response to: jeromepaulcoe in response to: jeromepaulcoe
 
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Good grief--another Amazon account?!

1) Marketplace seller

2) Amazon Advantage seller

3) Kindle publisher

4) and now a Vendor?

Many thanks for the link. Yet it doesn't really make sense. If someone has never heard of Amazon, and publishes a book via Mobipocket, shouldn't that person get paid through Mobi? How is he supposed to know that for this vendor, alone of the scores that sell Mobi e-books, he must register afresh?

Blue skies! -- Dan Ford
cub06h

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Registered: 11/23/07
Re: How do I get rid of the duplicates (and who's getting the royalties)?
Posted: Aug 17, 2008 2:43 AM   in response to: cub06h in response to: cub06h
 
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No joy. It seems impossible to become a Vendor unless one is already a Vendor. The software doesn't recognize my email address, and it suggests that instead I sell my stuff through Amazon Advantage. Otherwise, I can only be invited in by my Amazon purchaser, and of course there is no such individual.
cub06h

Posts: 3,186
Registered: 11/23/07
Re: How do I get rid of the duplicates (and who's getting the royalties)?
Posted: Aug 19, 2008 5:11 AM   in response to: cub06h in response to: cub06h
 
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Okay, here's the summary:

8 titles on Amazon Kindle

5 of these are duplicates.

4 of those have no sales (at least they have no sales ranking) for the duplicate, which was presumably acquired from Mobipocket. I am sending emails to DTP Admin to get rid of the dupes.

1 has sales in both the, um,[i] authorized[/i] edition and in the unlinked, presumably-Mobi edition. What's particularly irritating is that the better seller is the unauthorized edition, for which I am getting no royalties. I will approach this one differently and try to acquire the royalties.

Altogether, this fiasco is worse than it seems at first sight. The two Kindle editio

Sorry about that! my keyboard batteries died ...

The two Kindle editions are [b]linked[/b]! Both have inherited the Editorial Comments and Reader Reviews from the paper edition, and if I post a warning note (using the Reader Review option) on the unauthorized edition, it promptly appears on the authorized one as well.
kdpadmin

Posts: 1,464
Registered: 01/01/70
Re: How do I get rid of the duplicates (and who's getting the royalties)?
Posted: Aug 19, 2008 12:46 PM   in response to: cub06h in response to: cub06h
 
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Hello,

the duplicates for your content were uploaded through Mobipocket.com. We have emailed you instructions for how to have these removed.

Thank you.
cub06h

Posts: 3,186
Registered: 11/23/07
Re: How do I get rid of the duplicates (and who's getting the royalties)?
Posted: Aug 21, 2008 3:17 AM   in response to: kdpadmin in response to: kdpadmin
 
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I did indeed get a nice email from DTP Admin saying that the request had been forwarded to another desk. It hasn't been acted upon yet, however, and the dupes are still up there.

Blue skies! -- Dan Ford
kdpadmin

Posts: 1,464
Registered: 01/01/70
Re: How do I get rid of the duplicates (and who's getting the royalties)?
Posted: Aug 27, 2008 1:28 PM   in response to: cub06h in response to: cub06h
 
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Hello,

Sorry that you haven't had much luck getting the duplicates taken down. If the problem is still persistant it may be worth it to send an email to digitalrights@amazon.com and explain the problem (the same email that you sent to dtp-feedback@amazon.com will suffice), someone should be able to help you.
cub06h

Posts: 3,186
Registered: 11/23/07
Re: How do I get rid of the duplicates (and who's getting the royalties)?
Posted: Aug 28, 2008 3:39 AM   in response to: kdpadmin in response to: kdpadmin
 
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I sent the emails to digital rights on August 22. No reply, and the dupes are still up there.
cub06h

Posts: 3,186
Registered: 11/23/07
modified, limited success
Posted: Sep 2, 2008 11:08 AM   in response to: cub06h in response to: cub06h
 
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The other day I was saying: [i]Oh, good grief![/i] After multiple email requests, some kind soul at Digital Rights "suppressed" the titles that I complained about. But suppression didn't mean elimination: they were still on Amazon, with no price, no Buy button, and the notice: Click here for Amazon to notify me when this title is available, or some such thing. In other words, worse than before, since it suggested the title wasn't available. Who in that case would go looking for the same thing again?

But today I see that I have only 11 titles on Kindle, and only two of them are duplicates. So that's success of a sort. One book I hadn't asked to be scrubbed because it had made a sale or two in the duplicate edition. The other evidently made a sale or two after I asked for it to be taken down. I suppose Amazon can't delete a book that's had a sale, since someone might want to re-download it.

I'm still puzzled as to how I get paid for these Mobipocket imports that do sell copies. According to Mobi, Amazon.com is not a distributor of my books. Should I check the option for Amazon to distribute them, or will that just start the whole sorry cycle again?

Blue skies! -- Dan Ford
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