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Permlink Replies: 15 - Pages: 2 [ 1 2 | Next ] - Last Post: Jan 21, 2015 12:25 PM Last Post By: Timothy A Lippold
divorcedoctor

Posts: 5,581
Registered: 07/11/10
When is a Kindle dead?
Posted: Jun 11, 2014 8:13 PM
 
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Not used my Kindle (4 years old $129 one) for a while and it does not seem to respond to charging even after 10 hours so seems battery is dead.

Can battery be replaced by user?
thrasherll

Posts: 4,984
Registered: 06/27/12
Re: When is a Kindle dead?
Posted: Jun 11, 2014 9:57 PM   in response to: divorcedoctor in response to: divorcedoctor
 
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I recommend going to Manage Your Content and Devices. At the top of the page, just under the GO button for the search box, there's a link to Kindle Support. It will show you icons of any Kindles you have registered. Click on the one you are having trouble with. On the next page there will be a search box, either at the top or the bottom. Type REPLACE BATTERY into it. You'll get a list of several help topics. Choose the one with a title similar to CTIA 1725 Battery Safety Statements . (The letters and number might be different). I have a Kindle Touch and a Kindle Fire 8.9. Kindle Support's information for both of those says batteries should only be changed by an authorized Amazon service provider. I don't know about any of the other Kindles.

L. L. Thrasher
divorcedoctor

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Re: When is a Kindle dead?
Posted: Jun 11, 2014 10:54 PM   in response to: thrasherll in response to: thrasherll
 
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thanks, that is as I expected.

I live in a remote area so probably cost of mailing it for support would outweigh replacement cost of a new one.

I do most of my reading on Kindle for PC so maybe I just forget a hand held one.
Marcy Henshaw

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Re: When is a Kindle dead?
Posted: Jun 11, 2014 11:56 PM   in response to: divorcedoctor in response to: divorcedoctor
 
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I have only called Kindle support once and they were amazingly helpful. Best of luck!
jtbigtoad

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Registered: 08/01/10
Re: When is a Kindle dead?
Posted: Jun 12, 2014 6:33 AM   in response to: divorcedoctor in response to: divorcedoctor
Correct
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It used to be you could order the battery and the tool to help open up the thing.

Seems like it was around $25.00.

JT

;)

Also make sure the charger is working.

Edited by: jtbigtoad on Jun 12, 2014 6:33 AM
Ron Chappell

Posts: 1,383
Registered: 12/30/12
Re: When is a Kindle dead?
Posted: Jun 12, 2014 6:47 AM   in response to: divorcedoctor in response to: divorcedoctor
 
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I seriously doubt it is the battery. That particular model (and several others) are subject to solder connection problems with the power jack (inside the unit). This is a very common problem. There are several people on the internet that repair them at a cost of about $45.00 Should you be handy with a soldering iron the repair kit can be purchased for about $10.00. I've done one here at home and trust me, it is well worth the $45. to have it done. A quick search of google will bring several options.
pdsinger1

Posts: 1,618
Registered: 06/01/12
Re: When is a Kindle dead?
Posted: Jun 12, 2014 7:50 AM   in response to: divorcedoctor in response to: divorcedoctor
 
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If the connector is a mini-usb, try using a different charger. That type of connector doesn't seem to last very well, and stops making good contact after a while. If you have a phone charger that works reliably, try that.
divorcedoctor

Posts: 5,581
Registered: 07/11/10
Re: When is a Kindle dead?
Posted: Jun 12, 2014 6:40 PM   in response to: pdsinger1 in response to: pdsinger1
 
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Thanks to all of you for info

I just plugged in a "multi" USB connector (9 legged octopus) which had the correct mini connector and the yellow light is on so I'll try that first to see how it goes
divorcedoctor

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Registered: 07/11/10
Re: When is a Kindle dead?
Posted: Jun 13, 2014 7:40 PM   in response to: divorcedoctor in response to: divorcedoctor
 
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After many hours charging the screen came good enough to actually read pages from a book but a battery warning comes on to tell you to charge up, and the battery icon top-right simply has a ! mark on it.

It still would not communicate to PC

Does that narrow it down at all?
Ron Chappell

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Registered: 12/30/12
Re: When is a Kindle dead?
Posted: Jun 13, 2014 10:27 PM   in response to: divorcedoctor in response to: divorcedoctor
 
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When the power jack has a loose solder connection inside the case you may sometimes have an intermittent connection allowing the battery to partially charge or the charge light to come on.

Look this up on google there are reams of like cases. Yes, it could still be a bad battery but in either case a tech should make the repair.
divorcedoctor

Posts: 5,581
Registered: 07/11/10
Re: When is a Kindle dead?
Posted: Jul 3, 2014 9:50 PM   in response to: jtbigtoad in response to: jtbigtoad
 
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Well BigToad got the right answer

I EBayed a battery for about $25 and it arrived today, and it WORKED

Thanks to all that answered
abhishek singh

Posts: 95
Registered: 06/27/14
Re: When is a Kindle dead?
Posted: Jul 4, 2014 2:07 PM   in response to: divorcedoctor in response to: divorcedoctor
 
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good to know it's working now. And also that you can get a battery from ebay. thanks everyone.
Ron Chappell

Posts: 1,383
Registered: 12/30/12
Re: When is a Kindle dead?
Posted: Jul 5, 2014 7:42 AM   in response to: divorcedoctor in response to: divorcedoctor
 
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Thanks for the followup on this (I wish I had been so lucky) ;^)
lee truslow

Posts: 128
Registered: 07/17/13
Re: When is a Kindle dead?
Posted: Jul 5, 2014 11:47 AM   in response to: divorcedoctor in response to: divorcedoctor
 
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I know you got a new battery, but I was wondering if you tried a hard reset? That can cure an awful lot of really bizarre ills!

Having a flaming flock of Fires, I generally need to know such things at some point...
Charlie S

Posts: 2,996
Registered: 01/19/14
Re: When is a Kindle dead?
Posted: Jul 5, 2014 1:23 PM   in response to: divorcedoctor in response to: divorcedoctor
 
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Batteries on the first and second generation Kindles are dying for a lot of people by now, several of which break the case trying to get them apart to change the battery. As a formatter, I'd be tickled pink except for the fact that Amazon is still selling the DX new (which is a 2nd gen Kindle device).

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