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Thread: Incorrect Quantity Sold in Previous Month Report vs. Month to Date Report


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Permlink Replies: 16 - Pages: 2 [ 1 2 | Next ] - Last Post: Jan 5, 2009 2:35 PM Last Post By: cub06h
lmbattista

Posts: 18
Registered: 12/04/08
Incorrect Quantity Sold in Previous Month Report vs. Month to Date Report
Posted: Dec 8, 2008 7:15 AM
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I had been watching my month to date report diligently throughout November. On the last day of November I had sold X units with 0 refunds. When I viewed my previous month reports, the quanity sold was less than what was actually sold during November! There were still no refunds listed, nor adjustments. I have contacted the DTP admin via email to remedy this situation as I clearly don't want to be shortchanged on the monies due me. I have received no response.

Additionally, there are two reports for November (identical) listed in my dashboard.

Is there any other contact information for the DTP admin or avenue to pursue the issue?
adamcat

Posts: 39
Registered: 12/08/08
Re: Incorrect Quantity Sold in Previous Month Report vs. Month to Date Report
Posted: Dec 8, 2008 3:36 PM   in response to: lmbattista in response to: lmbattista
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I have almost the identical situation for November (the first month I started using the DTP). The fact that so much of the website's policies and procedures are sloppily defined in forums is kind of a disgrace to Amazon. This is the kind of thing that invites audits from the IRS.
dre95060

Posts: 26
Registered: 09/24/08
Re: Incorrect Quantity Sold in Previous Month Report vs. Month to Date Report
Posted: Dec 9, 2008 2:57 PM   in response to: lmbattista in response to: lmbattista
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I have reported this identical problem. At least I am not the only one! I have not received a reply from dtpadmin either. Clearly they have some sort of a software issue. It would be nice if they would at least acknowledge that they know about it and are working on it.

Regards,

David Emberson
www.kindlecookbook.com
dre95060

Posts: 26
Registered: 09/24/08
Re: Incorrect Quantity Sold in Previous Month Report vs. Month to Date Report
Posted: Dec 12, 2008 2:32 PM   in response to: lmbattista in response to: lmbattista
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FYI, I just received an email from the dtp admin about this problem. Not the answer I was hoping for, but here is the explanation:

[i]Sorry about the lateness in replying, but I was investigating the transactions and believe that I have an answer for you. In general, the final report that we provide you with after the month’s end is authoritative. The problem is that the sales reporting that is done throughout the month is sometimes subject to duplicate, or triplicate transactions. The higher number of transactions, the higher chance of duplicate transactions. We reconcile these duplicates prior to sending out the final reports.

The day to day reporting is not intended to be used for tax purposes, and was designed to be purely directional data. I’d like to stress how very sorry I am for any inconvenience that this may have caused. You can rest assured that we are paying you for every transaction that has occurred.[/i]

In response I did suggest that the month-to-date report be fixed to recognize duplicate transactions, as this discrepancy will be a continual source of aggravation to DTP authors. But at least we have our explanation.

Regards,

David Emberson
www.kindlecookbook.com
kdpadmin

Posts: 1,464
Registered: 01/01/70
Re: Incorrect Quantity Sold in Previous Month Report vs. Month to Date Report
Posted: Dec 18, 2008 11:13 PM   in response to: dre95060 in response to: dre95060
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Hello,

Thank you for filling them in David. I'd like to apologize once again for any inconvenience that this may have caused you.

-dtpadmin
kindlepublisher99

Posts: 3
Registered: 01/04/09
Quantity Sold in Previous Month Report vs. Month to Date Report
Posted: Jan 4, 2009 8:59 AM   in response to: lmbattista in response to: lmbattista
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We sold a large number of Kindle downloads for one of our titles and a few for another title. All these sales vanished once the date rolled over from December 2008 to January 2009. There is obviously a serious bug in your accounting software, Amazon. Please fix the bug and restore the correct number of Kindle sales. We deserve to get paid.
cub06h

Posts: 3,186
Registered: 11/23/07
Re: Incorrect Quantity Sold in Previous Month Report vs. Month to Date Report
Posted: Jan 4, 2009 10:20 AM   in response to: kdpadmin in response to: kdpadmin
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This is bullshit. The December report in my case is just plain wrong.

There are no duplicate/triplicate sales in my case. The December report shows me with zero sales, when daily during the month I had one or two sales.

Further, the December YTD todays are a quarter or a fifth of the YTD totals shown in November.

What do we have to do to keep you honest, print out the report every day so we have a record of it?
littletrouper

Posts: 10
Registered: 08/15/08
Re: Incorrect Quantity Sold in Previous Month Report vs. Month to Date Report
Posted: Jan 4, 2009 10:54 AM   in response to: cub06h in response to: cub06h
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Same problem here.
angletheta

Posts: 2
Registered: 04/01/08
Re: Incorrect Quantity Sold in Previous Month Report vs. Month to Date Report
Posted: Jan 4, 2009 12:22 PM   in response to: littletrouper in response to: littletrouper
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My monthly report for december also shows zero sales, and incorrect YTD totals., while i actually sold many kindle titles in december. There must be an error in the december reports.
franknolan

Posts: 2
Registered: 12/09/07
Re: Incorrect Quantity Sold in Previous Month Report vs. Month to Date Report
Posted: Jan 4, 2009 6:53 PM   in response to: lmbattista in response to: lmbattista
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I also sold 3 of one title and 6 of another, as of December 31, but my month to date report for December now shows 0 sales. I am now trying to find out whom to contact.
jvr@umich.edu

Posts: 3
Registered: 11/29/07
Re: Incorrect Quantity Sold in Previous Month Report vs. Month to Date Repo
Posted: Jan 4, 2009 10:01 PM   in response to: franknolan in response to: franknolan
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This is also the case for me. I had 7 sales in December and now the December report shows 0. Amazon: Please resolve this. BTW, with 0 now shown, how could duplicates explain this?
consciouskernels

Posts: 1
Registered: 01/05/09
Re: Incorrect Quantity Sold in Previous Month Report vs. Month to Date Report
Posted: Jan 5, 2009 9:15 AM   in response to: lmbattista in response to: lmbattista
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I am having the exact same problem as everyone else. Zero December sales AND smaller YTD quantities than was listed on the November report.

It does not help that these reports are dated with the first of the month's date instead of the last day of the month's date. This is very confusing.

And I have royalties to pay. This needs to be fixed immediately.
dusto111111

Posts: 2
Registered: 12/06/08
Re: Incorrect Quantity Sold in Previous Month Report vs. Month to Date Report
Posted: Jan 5, 2009 10:28 AM   in response to: lmbattista in response to: lmbattista
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My december totals show 0.00 though I sold close to $200. This is outright fraud and calls for a class action lawsuit.
zanybooksdotcom

Posts: 78
Registered: 06/22/08
Re: Incorrect Quantity Sold in Previous Month Report vs. Month to Date Report
Posted: Jan 5, 2009 11:34 AM   in response to: lmbattista in response to: lmbattista
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Here is the record I copied on Dec 30th 2009 from my month-to-date transactions:
Blind as a Bat Ray B001E06IZG 1 0 1 1.04 USD
College for Spies B001AX6MXK 1 0 1 1.40 USD
My War: I The Pilot B0017VJI7C 1 0 1 1.05 USD
The Whites Next Door B001D3DZMI 3 0 3 10.50 USD

Grand Total: 13.99 USD

And here is the record of transactions for Dec 2008, I just downloaded:
B0017VJI7C My War: I The Pilot 0 2.99 USD 65.00 0.00 USD
B0017VVP6Y Side Out for Murder 0 3.49 USD 65.00 0.00 USD
B0018TW4SI My War II: Mad Harry 0 2.99 USD 65.00 0.00 USD

Grand Total: 0.00 USD

But I'm not going to get excited. As Amazon/Kindle has not paid me for any of the books I've sold since May 2008, what's another 13.99 USD between fiends.
zanybooksdotcom

Posts: 78
Registered: 06/22/08
Duplicate Transactions?
Posted: Jan 5, 2009 11:37 AM   in response to: zanybooksdotcom in response to: zanybooksdotcom
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How can one copy sold represent a duplicate transaction???
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