My readers are experiencing a problem with downloading the latest version of my book via the "Manage Your Kindle" page. My policy is to update my book (B001GIPJ2Y) via DTP and provide the latest edition for free to readers who have purchased previous editions.
I recently published a "Revised Third Edition" of the book, but when I delete the old edition from my Kindle and download it from the "Manage Your Kindle" page, I got the Third Edition despite the fact that DTP is telling me that the latest edition has gone live. Other readers are reporting that they get the Second Edition.
Can you look into this? This sounds like a software glitch somewhere.
david - check and see if you made any notes, bookmarks, etc. i recall seeing someone mention this same sort of problem, and it apparently was because the "new" version won't overwrite the "old" one if there were notes or whatever made. unfortunately, i can't recall much more about it - like how to clear everything out - and so on...
I called Amazon's support on this. There is no way at the moment for readers to download updated versions of the books unless they ask for a refund and repurchase the item (which Amazon won't allow, with a few exceptions).
I wrote to Amazon suggesting that this is not helpful, and if more people make the same request they might relent.
I'm having a similar problem, and just wanted to voice that I'm finding it unacceptable. My readers should be allowed the most up to date text without having to repurchase a story. I sincerely hope enough people are upset by this for amazon to allow for updates in the future.
Well, in a sense I agree with you, but look at it from the seller's point of view. What would Borders or (to go local) the Apple Tree Bookstore say if you as a publisher asked them to replace the stale version of your book with the revised edition, free of charge?
Heck, university professors deliberately issue a new edition of their textbooks on a regular basis, so as to force students to buy new instead of secondhand. Everything in publishing says to leverage a success by getting out a new variant of the book.
The paper editions of some of my books had photographs illustrating them, but I found the process too challenging when I uploaded them to the DTP last year. I figured on adding the photos later. I have now decided not to do that, because I don't want to make the earlier purchasers unhappy.
Perhaps if we clearly labeled it as REVISED AND UPDATED? That seems to be a popular term on publishers' row.
(Reminds me of an exchange in the Times Literary Supplement some years ago. A reader asked what it meant when an American publisher advertised a book as 'Abridged and Unexpurgated'? The editors replied that it presumably meant that the publisher had left the boring bits out and the naughty bits in. 'Of course they may have done neither, but since they are a reputable house, we presume they have done both.')