the december report for my sales is totally bogus: it lists an ASIN (B0014H2T3O) that doesn't seem to exist in the catalog, and is certainly not for my books (B001A7X0BI and B001KYG5AY). it also lists the net units purchased as 0 for both ASINs, when i know that both of them had a considerable number of sales.
please at least provide a response to this question to let everyone know that you're looking into this issue (as well as the november reports, which - while apparently not entirely bogus, at least for me - are duplicated), and then keep us apprised of the progress in fixing the reports.
please also note that if corrective action is not taken - soon - on this and the numerous other issues DTP users have been having, i plan to contact the amazon legal department next week in hopes that they may be convinced to look into what's going on with DTP and - hopefully - bring about positive change.
for those who would also like to discuss things with the legal department, here is their contact information:
Amazon.com Legal Department
P.O. Box 81226
Seattle, WA 98108
phone: (206) 266-4064
fax: (206) 266-7010
i will also be posting more about this, as well as the above contact information, on my site at http://www.kreelanwarrior.com. if anyone would like a more neutral venue in which to discuss this situation, the site has a forum - please feel free to use it.
You already have the December report? I'm still waiting. If I remember correctly for mine for November, it showed up early and then was corrected around the 5th, so don't be surprised if they repost it and create a duplicate December report again.
Yes, please contact the legal team! Amazon still isn't taking the DTP seriously. I would contact them myself but I'm working out of the US on business through June. Thanks!
Thank you very much for the legal information and being so proactive in helping DTP publishers to resolve their many issues.
I find it incredible that such a large company as Amazon is providing such shoddy service for its DTP publishers. Even more incredible is that their response to having disparate numbers between the Month to Date Sales Reports and the Monthly report is to "trust them" and that the lesser sales reported in the Monthly report are the correct numbers with no proof whatsoever.
yes, it's pretty pitiful. i don't know what the business model is for DTP or what the margins are, but it seems that amazon should be able to hire at least one full-time service rep and get a decent trouble-ticket system (a forum is NOT the way to handle tech support issues!). just having someone here (or on the phone - imagine that!) to talk to would be a gigantic improvement.
either that or just trash the whole thing and have mobipocket be the sole distributor for the kindle store. that's probably the route they should've taken, but since they did set up DTP, they should at least make a concerted effort to make it work well! good heavens... <rolling eyes>
My December sales transactions have also disappeared entirely. This cannot be a case of duplicates. This situation makes end-of-year accounting extremely difficult. Please let us know when the situation is corrected.
Mike, you certainly have my support for doing what needs to be done. I can't even see December's report.
It seems to me that there must have been a specific order from the upper echelon at Amazon to have DTP critically under-staffed, under-resourced, and under-budgeted possibly to save money so soon after the launch. No matter what the reason, the complete lack of support from them is inexcusable.
As cbrown550 said, accounting is impossible when only the current month shows a total sales figure. All they need to do is bring back the old calender reporting, but they obviously have no intention on doing that.
They [i]need[/i] to:
1. Staff DTP with competent administrators who show up for work more than once or twice a month.
2. Bring back a real reporting system where a YTD total is shown, and I can track each day's sales.
3. Put up a notice of "under construction" if the reporting, previews, uploading or other parts of DTP are down for maintenance or repairs. Otherwise, I may suspect malicious under-reporting. Taking 2 weeks before an issue is even addressed is inexcusable.
Amateur publishers are only drops of water themselves but can collect to a tidal wave. I want this to work, but it seems the people at Amazon have other intentions.
Perhaps what we should do is re-publish each of our titles, replacing the text with an explanation that Amazon is not recording sales, so we have withdrawn the text pending a resolution of the problem. As I understand Kindle ops, the purchaser can refresh his copy at a later date. Blue skies! -- Dan Ford
If Amazon intends to play in the big kid pool with Ebooks (and it seems with creating and launching the Kindle that they do), then they need to ACT like people who are playing in the big kid pool.
When a bunch of small and micropress publishers, many of which are publishing their own work, can point out the ridiculous problems Amazon has in it's entire program, then there is a problem.
Further, Amazon is impossible to get ahold of on any level practically. Anyone who is doing business with Amazon whether they are a customer or a publisher or a reseller, whatever, they need to be able to get in touch with a live human being. There is no excuse for such shoddy customer service.
My December report hasn't shown up yet either and today is January 5th. If these things are automatically generated on the fourth day of the month, then it should be generated already.
I too have a duplicate report for November, and I don't see a place where it shows account information like What Amazon owes me, when they paid, etc. I am new enough that I haven't received my first payment from them, so it's possible that information shows up after a first payment is sent, but somehow I can't really believe that, seeing how unhappy so many people are with this.
And while we're complaining about things, Amazon taking 65% and giving us all a shoddy 35% is completely unacceptable. I don't care if they're Amazon, they aren't DOING anything to warrant that kind of a cut.
If Amazon doesn't turn their stuff around and quick, I suggest everyone who is unhappy getting together and filing a class action lawsuit.
It's sad that nowadays large companies won't listen to anyone and don't CARE about customer service on any level, until and unless someone threatens them with the legal stick. But this is ridiculous.
I agree, for their hideous % take they should AT LEAST be providing rapid uploads, and timely and accurate reporting. They should copy the All Romance E-book business model. THOSE people have been great to work with. Their customer service is many times better and their % take is less than Amazon.
Please send an email to dtp-feedback for any other questions.<<
DTP admin -
appreciate your dropping by, but i suggest that you should only request that folks send questions/issues to firstname.lastname@example.org [i]if there is someone there who is actually going to answer them[/i] (preferably in a timely fashion). while some emails are answered, from what i've seen on the forums here, the vast majority (including some i've sent in the past) are not.
My bogus December report has vanished altogether, and so has the duplicate August report. (How curious that DTP Admin didn't post his response in the Publisher Support forum as well!)
This gives hope that the missing sales will reappear, but I am still bothered by the fact that in five days of January I have not sold a single book, according to the month-to-date report. That seems very odd.
(It reminds me of my recurring experience as an Amazon Associate, earning referral fees from links on my website. Whenever the reports are unavailable for a day, which used to happen frequently and now still happens occasionally, when the information finally became available, it was invariably true that my referral fees for that day show as zero. A coincidence! Yeah, right.)