I had been watching my month to date report diligently throughout November. On the last day of November I had sold X units with 0 refunds. When I viewed my previous month reports, the quanity sold was less than what was actually sold during November! There were still no refunds listed, nor adjustments. I have contacted the DTP admin via email to remedy this situation as I clearly don't want to be shortchanged on the monies due me. I have received no response.
Additionally, there are two reports for November (identical) listed in my dashboard.
Is there any other contact information for the DTP admin or avenue to pursue the issue?
I have almost the identical situation for November (the first month I started using the DTP). The fact that so much of the website's policies and procedures are sloppily defined in forums is kind of a disgrace to Amazon. This is the kind of thing that invites audits from the IRS.
I have reported this identical problem. At least I am not the only one! I have not received a reply from dtpadmin either. Clearly they have some sort of a software issue. It would be nice if they would at least acknowledge that they know about it and are working on it.
FYI, I just received an email from the dtp admin about this problem. Not the answer I was hoping for, but here is the explanation:
[i]Sorry about the lateness in replying, but I was investigating the transactions and believe that I have an answer for you. In general, the final report that we provide you with after the month’s end is authoritative. The problem is that the sales reporting that is done throughout the month is sometimes subject to duplicate, or triplicate transactions. The higher number of transactions, the higher chance of duplicate transactions. We reconcile these duplicates prior to sending out the final reports.
The day to day reporting is not intended to be used for tax purposes, and was designed to be purely directional data. I’d like to stress how very sorry I am for any inconvenience that this may have caused. You can rest assured that we are paying you for every transaction that has occurred.[/i]
In response I did suggest that the month-to-date report be fixed to recognize duplicate transactions, as this discrepancy will be a continual source of aggravation to DTP authors. But at least we have our explanation.
We sold a large number of Kindle downloads for one of our titles and a few for another title. All these sales vanished once the date rolled over from December 2008 to January 2009. There is obviously a serious bug in your accounting software, Amazon. Please fix the bug and restore the correct number of Kindle sales. We deserve to get paid.
Here is the record I copied on Dec 30th 2009 from my month-to-date transactions:
Blind as a Bat Ray B001E06IZG 1 0 1 1.04 USD
College for Spies B001AX6MXK 1 0 1 1.40 USD
My War: I The Pilot B0017VJI7C 1 0 1 1.05 USD
The Whites Next Door B001D3DZMI 3 0 3 10.50 USD
Grand Total: 13.99 USD
And here is the record of transactions for Dec 2008, I just downloaded:
B0017VJI7C My War: I The Pilot 0 2.99 USD 65.00 0.00 USD
B0017VVP6Y Side Out for Murder 0 3.49 USD 65.00 0.00 USD
B0018TW4SI My War II: Mad Harry 0 2.99 USD 65.00 0.00 USD
Grand Total: 0.00 USD
But I'm not going to get excited. As Amazon/Kindle has not paid me for any of the books I've sold since May 2008, what's another 13.99 USD between fiends.