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Thread: Update Browse button does not work


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Permlink Replies: 7 - Pages: 1 - Last Post: Dec 28, 2009 3:20 PM Last Post By: kdpadmin
ciel188

Posts: 4
Registered: 10/03/08
Update Browse button does not work
Posted: Feb 14, 2009 10:48 PM
 
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Is someone else out that that cannot get the browse button to work to update their content?
cub06h

Posts: 3,186
Registered: 11/23/07
Re: Update Browse button does not work
Posted: Feb 16, 2009 2:16 PM   in response to: ciel188 in response to: ciel188
 
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This baffled me for days, but someone else pointed the way out.

There are two ways to go through the DTP menu when you have opened up your book title. If you use the menu on the left of your screen, you get the result that you (and I) experienced: once you upload, you can't upload a second time.

But there is also a menu horizontally across the top of your screen. If you go to Upload there, the Browse button will magically look healthy and frisky again, and you will be able to find your file and upload it.

Worked for me anyhow!
cdusen

Posts: 3
Registered: 02/20/09
Re: Update Browse button does not work
Posted: Feb 22, 2009 11:13 AM   in response to: ciel188 in response to: ciel188
 
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FIREFOX! Uploading and using Firefox suddenly made all my uploading problems disappear, especially jpeg. There were browse and upload buttons show up I had never seen in Explorer. Good Luck!
tjpn

Posts: 2
Registered: 06/22/09
Re: Update Browse button does not work
Posted: Jun 22, 2009 9:45 AM   in response to: ciel188 in response to: ciel188
 
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Try moving curser into open area and then clicking. It worked for me. I hope it works for you.
tjpn

Posts: 2
Registered: 06/22/09
Re: Update Browse button does not work
Posted: Jun 22, 2009 9:48 AM   in response to: tjpn in response to: tjpn
 
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Try logging out of site and then logging back in.
maryearhart

Posts: 1
Registered: 08/22/09
Re: Update Browse button does not work
Posted: Aug 24, 2009 9:39 AM   in response to: ciel188 in response to: ciel188
 
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I'm new. I had trouble with the browse button on my first upload, but clicked it several times in the area and it finally just worked. I'm ready to upload a second ebook but it doesn't work at all now. I've restarted both the draft and my computer, I've logged out and in, it has been several days and I'm still stuck. Is Amazon aware of this problem? I'm using firefox. I don't see other toolbars at the top or sides to try. Help!
carlmelcher

Posts: 8
Registered: 08/03/09
Re: Update Browse button does not work
Posted: Dec 28, 2009 12:09 AM   in response to: maryearhart in response to: maryearhart
 
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Egads! I'm having this problem again too! When I click on the Upload New Content button, I get a window to put the cursor and a browse button. Neither work! I'm clicked out and in, logged on and off, cursed, shouted, nothing works. Amazon, all I want to do is upload a new and improved version of my book so your customers will have a better reading experience. Can you help me do this?
kdpadmin

Posts: 1,464
Registered: 01/01/70
Re: Update Browse button does not work
Posted: Dec 28, 2009 3:20 PM   in response to: carlmelcher in response to: carlmelcher
 
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Dear Publisher,

Please send an e-mail to dtp-support@amazon.com, explaining the issue which you are currently facing. We will investigate and get back to you shortly.

Thank you.
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