Bookshelf | Reports | Community | KDP Select

Home » Amazon KDP Support » Ask the Community » General Questions

Thread: reviews


This question is answered. Helpful answers available: 0. Correct answers available: 1.

Reply to this Thread Reply to this Thread Search Forum Search Forum Back to Thread List Back to Thread List

Permlink Replies: 14 - Pages: 1 - Last Post: Nov 17, 2017 2:28 AM Last Post By: James Duggan
Terri Maue

Posts: 11
Registered: 09/22/16
reviews
Posted: Feb 17, 2017 10:53 AM
 
Click to report abuse...   Click to reply to this thread Reply
A friend wrote a review and Amazon refused to publish it, saying she might be biased. I've written reviews of friends' books, and I've never had one refused. Does anyone understand how / why this happened? Thanks.
Donna St Felix

Posts: 6,048
Registered: 09/18/13
Re: reviews
Posted: Feb 17, 2017 10:55 AM   in response to: Terri Maue in response to: Terri Maue
Helpful
Click to report abuse...   Click to reply to this thread Reply
Terri Maue wrote:
A friend wrote a review and Amazon refused to publish it, saying she might be biased. I've written reviews of friends' books, and I've never had one refused. Does anyone understand how / why this happened? Thanks.

It is 'their' policy that friends and family cannot leave feedback.
Terri Maue

Posts: 11
Registered: 09/22/16
Re: reviews
Posted: Feb 17, 2017 11:19 AM   in response to: Donna St Felix in response to: Donna St Felix
 
Click to report abuse...   Click to reply to this thread Reply
Wonder how Amazon knows who my friends and family are .... Facebook?
cracks4apk

Posts: 2
Registered: 02/17/17
Re: reviews
Posted: Feb 17, 2017 11:20 AM   in response to: Terri Maue in response to: Terri Maue
 
Click to report abuse...   Click to reply to this thread Reply
its policy -_-
Ralph E Vaughan

Posts: 3,424
Registered: 12/01/12
Re: reviews
Posted: Feb 17, 2017 12:35 PM   in response to: Terri Maue in response to: Terri Maue
Helpful
Click to report abuse...   Click to reply to this thread Reply
Terri Maue wrote:
Wonder how Amazon knows who my friends and family are .... Facebook?

The Zon bots have no other purpose than to look for significant links between people 24/7/365. Sometimes they find links in social media, sometimes in posts on a public forum.

Terri Maue

Posts: 11
Registered: 09/22/16
Re: reviews
Posted: Feb 17, 2017 1:13 PM   in response to: Ralph E Vaughan in response to: Ralph E Vaughan
 
Click to report abuse...   Click to reply to this thread Reply
This is disturbing to me. I have 'friends' on FB, who don't know me all that well. I have connections on Linked In--same thing. I belong to Meet-up groups. Will all these people be disqualified from reviewing my book? I dislike that Amazon seems to take the stand that people who know me will lie about my book. Very disturbing.
Ralph E Vaughan

Posts: 3,424
Registered: 12/01/12
Re: reviews
Posted: Feb 17, 2017 1:44 PM   in response to: Terri Maue in response to: Terri Maue
 
Click to report abuse...   Click to reply to this thread Reply
Terri Maue wrote:
This is disturbing to me. I have 'friends' on FB, who don't know me all that well. I have connections on Linked In--same thing. I belong to Meet-up groups. Will all these people be disqualified from reviewing my book? I dislike that Amazon seems to take the stand that people who know me will lie about my book. Very disturbing.

On FB, that's why you set up an author page and do nothing connected with writing on your personal page.

Book reviews/customer comments are posted for other customers, not writers. It does readers no good whatsoever to post biased reviews. People who know you, however slightly, will absolutely write biased reviews ... believe me, they will not always be in your favor since the ubiquitous "Amazon Customer" makes a good masque to hide behind while knifing you in the back.

Terri Maue

Posts: 11
Registered: 09/22/16
Re: reviews
Posted: Feb 17, 2017 2:06 PM   in response to: Terri Maue in response to: Terri Maue
 
Click to report abuse...   Click to reply to this thread Reply
Still somewhat disturbed by this policy, but thanks for input.
Donna St Felix

Posts: 6,048
Registered: 09/18/13
Re: reviews
Posted: Feb 17, 2017 2:09 PM   in response to: Terri Maue in response to: Terri Maue
 
Click to report abuse...   Click to reply to this thread Reply
Terri Maue wrote:
Still somewhat disturbed by this policy, but thanks for input.

It is 'their' company and their policy, done to try to keep feedback honest thanks to many cheaters.
Scott Peters

Posts: 3
Registered: 10/08/12
Re: reviews
Posted: Nov 16, 2017 5:30 PM   in response to: Donna St Felix in response to: Donna St Felix
 
Click to report abuse...   Click to reply to this thread Reply
I wish that instead of reviews, Amazon simply let readers give a book a star rating, like in the Google Play store for example.

Most readers have no interest in writing a review when they finish a book. I know I don't. It feels like homework or a chore after a pleasurable experience! Why would I bother?

And the problem with offering review copies is that now you've got a reader who is thinking about this review thing theyre going to have to do the whole time they're reading your book. It's no longer the same experience. They have to turn on critical thinking etc. It is no longer the same pleasurable ride. I hate to do this to readers.

Honestly I think the star rating would work perfectly. A reader finishes the book, clicks some stars, done.

Anyway, that's my two cents. Not sure if anyone else would agree? And if yes, I have no idea how to suggest this to the higher ups at Amazon.

Edited by: Scott Peters on Nov 16, 2017 5:30 PM

Edited by: Scott Peters on Nov 16, 2017 5:31 PM

Edited by: Scott Peters on Nov 16, 2017 5:32 PM
booknookbiz

Posts: 4,180
Registered: 03/04/10
Re: reviews
Posted: Nov 16, 2017 5:49 PM   in response to: Terri Maue in response to: Terri Maue
 
Click to report abuse...   Click to reply to this thread Reply
Terri Maue wrote:
Still somewhat disturbed by this policy, but thanks for input.

I have no idea why you would find it "disturbing" at all. Anyone who's been trying to write books for a while knows damned well that friends and family lie to you about how "great" your book is all the bloody time. Why would a review from them be any different? Do you really expect Great Aunty Mildred to post a review, telling people that she HATED your book, or that it was utter drivel? Do you really think she would, even if she thought it? If your answer is no--then you know yourself that your friends and family would cheerfully write reviews that would be, at best, something less than truthful.

Secondly, as someone (Ralph! Thanks, Ralph) already mentioned, those reviews are not for you. They are for the buyers--Amazon's customers. You are a supplier. If you were going to buy a lamp, or a piece of clothing, or a cosmetic, would you be ecstatic to find out that those 8 5-star reviews are all from the manufacturer's friends and family? No? Well, then. What's the difference? You're a seller now--a publisher. Those other folks out there are Amazon's customers, the folks from whom they make money--the BUYERS. Those are the folks for whose benefit the reviews exist.

I dislike that Amazon seems to take the stand that people who know me will lie about my book. Very disturbing.

If you'd been around longer, you'd be familiar with the massive scandals that have concerned the Amazon reviewing system--from friends and family to paid reviews to review swaps to you-name-it. Perhaps you're honest--good for you. But patently, LOTS of people are NOT, and will do anything to get good reviews--by hook or by crook. By the latter, mostly. Unfortunately, Amazon has gobs--absolute gobs--of proof that yes, indeed--people's friends and family WILL, absolutely, lie about their books. Period.

Scott Peters wrote:
I wish that instead of reviews, Amazon simply let readers give a book a star rating, like in the Google Play store for example.

They DO. Right in the back of most books, you can opt to just leave stars, or you can leave an actual review. It's been that way for the last few years. Do you not have a Kindle?

Hitch
We produce eBooks
An Amazon Professional Conversion Service : http://amzn.to/29pWZSg
www.Booknook.Biz
C.M. Hayden

Posts: 6
Registered: 06/28/16
Re: reviews
Posted: Nov 16, 2017 8:27 PM   in response to: booknookbiz in response to: booknookbiz
 
Click to report abuse...   Click to reply to this thread Reply
No reason to be so aggressive, booknookbiz. She asked a simple question, and it was answered.

Edited by: C.M. Hayden on Nov 16, 2017 8:27 PM
Moshe Ben-Or

Posts: 579
Registered: 12/28/15
Re: reviews
Posted: Nov 16, 2017 9:10 PM   in response to: C.M. Hayden in response to: C.M. Hayden
 
Click to report abuse...   Click to reply to this thread Reply
No reason to be so aggressive, booknookbiz. She asked a simple question, and it was answered.

Every single day some noob comes and asks the same damned question on these fora. You would think they'd learn to use the search box.
booknookbiz

Posts: 4,180
Registered: 03/04/10
Re: reviews
Posted: Nov 16, 2017 10:44 PM   in response to: C.M. Hayden in response to: C.M. Hayden
 
Click to report abuse...   Click to reply to this thread Reply
C.M. Hayden wrote:
No reason to be so aggressive, booknookbiz. She asked a simple question, and it was answered.

Edited by: C.M. Hayden on Nov 16, 2017 8:27 PM

Well, CM, when you have been here for 7 or 8 years, and you've posted a few thousand times, helping noobies, then I'm sure that you'll have the experience to recognize actual "aggression" in a post when you see it, and you'll have the background to recognize why the answer was simply factual--hardly aggressive.

More importantly, no, her question WASN'T answered. Nobody bothered to explain the "why" of Amazon's policy. They all simply said, "that's how it is," or "they'll find your friends on Facebook," etc.

If she seriously believes that her friends and family won't lie to her about her book, then she's going to be in for a really rude shock when she looks at her sales, and wonders why her 20 cousins and family members, all who SWORE that they were reading her book, somehow aren't showing up in her sales figures. That is always the very NEXT question that comes down the pike--when new authors post, talking about how Amazon is stealing money from them, because their family all said that they bought the books and are reading them--and the sales are not showing up! Oh, NO! Why on earth would Amazon steal from that poor noobie???? 'Cuz, obviously, their family members wouldn't lie to them about a thing like THAT! (Yes, that's me being snarky.)

That question--about reviews from friends and family--and the one about how Amazon's stealing, 'cuz, of COURSE, all those self-same friends and family bought so-and-so's book--have been asked, and answered, here, not less than 300x each. Quite seriously. Search--I realize that breaks the Noobie Code, to use the SEARCH feature, but, what the hell, do it anyway--and you will see.

Lastly--if you think my post to her was "aggressive," I sincerely hope that you are not an author because I fear for your reaction when you get real book reviews. Being an author, being a publisher, is a full-contact sport, a blood sport. Having a thin skin is a sure way to failure. NOTHING I said in the post was mean or even opinion. They were very dry statements of FACT, as it happens. What do you see as aggressive? That I told her that we have all had scads of proof that friends and families lie? Both from our own experiences, and the aforementioned 300+ posts, proving it? The fact that I pointed out that she knows, in her heart, that Great Auntie Mildred would not post a bad review of her book, no matter what--and that simply proves that her family WOULD lie? If for only such an allegedly noble reason so as to not hurt her feelings?

Was it aggressive when I pointed out that as consumers, we rely on the Amazon reviews to NOT be friends and family? That the authors selling books are not any different from the vacuum cleaner manufacturer, selling vacuums? Alternatively, was it when I informed her that Amazon has been through MANY scandals, around reviews, over the years, and that they had AMPLE proof that authors routinely cheat and lie, to get good reviews?

My reply wasn't aggressive. It wasn't coated in sugarplums and fairy dust, no--but authors can't be Speshul Snowflakes, not if they're going to be successful self-publishers. And if someone actually finds it disturbing that Amazon, OF COURSE, thinks that her friends and family would lie about her book, as if that's implying something BAD or WRONG about her, personally--well, she needs to take a step back, and remember: this is BUSINESS. As do YOU.

/done here.

Hitch
We produce eBooks
An Amazon Professional Conversion Service : http://amzn.to/29pWZSg
www.Booknook.Biz

James Duggan

Posts: 225
Registered: 02/08/14
Re: reviews
Posted: Nov 17, 2017 2:28 AM   in response to: booknookbiz in response to: booknookbiz
 
Click to report abuse...   Click to reply to this thread Reply
Hitch, hi there.
Here are a few points I'd like to make, offered from a medium term nubie.
Firstly, I have to admit, in spite of my advanced years, I had never heard the word 'narky' until I became involved with this forum. Nevertheless, when I first came across it I instinctively knew what it meant, (Though I did look it up to check for sure). My point is this. There is a difference between being narky and offering constructive criticism. Unfortunately new writers with tender dispositions easily get offended when they don't hear words matching their expectations. They clearly have no idea what they have got themselves into, which brings me to my second point.
Why oh why don't new authors they read the instructions and guidelines before jumping in the deep end, only to find they can't swim. I hate reading instructions, it's a phobia of mine. I think sometimes we learn far better from trial and error, but for goodness sake, Amazon offer pop ups all over the place to assist the learning curve. Why would new authors not take advantage of them before making fools of themselves by asking darned silly questions. Which brings me to my third point.
It is clear that someone with your experience can get frustrated from time to time when repeatedly responding to the same dopey questions. I know well the exasperation you must feel (I used to be a driving instructor) and how difficult it is not to appear narky when trying to help others achieve their goals. Which brings me to my fourth point.
It doesn't matter how you phrase your advice, someone will always read into it the opposite to what they want to hear. You just can't help some people. There are none so deaf as those who will not listen. Now my fifth and last point.
Try not to let your frustration show, just keep on posting here and helping those who will listen. The deaf one's will simply fade away when they eventually realise their folly too late. That is if they ever do at all. Either way they should be ignored.
My apologies for going on a bit, but I too am becoming frustrated by the repetitiveness of these posts. I read them every day looking for new pointers, but they are becoming few and far between, cluttered as they are by people looking to make a quick buck without putting in the effort.
End of rant and apologies again.
Thanks Hitch.

Jim.
Legend
Helpful Answer
Correct Answer

Point your RSS reader here for a feed of the latest messages in all forums