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Permlink Replies: 5 - Pages: 1 - Last Post: Mar 18, 2017 2:24 AM Last Post By: Notjohn
christopher Goben

Posts: 3
Registered: 03/14/17
reformatting books
Posted: Mar 17, 2017 12:23 PM
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why is it when I have tried to redo m manuscript and cover on my book it allows me. it will allow me to approve the change. I will get a email that my book is ready. yet when i go and look at the book it is the same. Someone please help as there does not seem to be a contact person to deal with such issues.
cdalebrittain

Posts: 11,129
Registered: 03/05/11
Re: reformatting books
Posted: Mar 17, 2017 1:08 PM   in response to: christopher Goben in response to: christopher Goben
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I assume you hope that the change will show up immediately on the product page. Now, even though new buyers will start getting the new version as soon as Amazon tells you it's Live, the cover on the product page and the Look Inside usually take several days to update, sometimes as much as a week. Good luck1
Joseph M Erhardt

Posts: 4,458
Registered: 12/21/15
Re: reformatting books
Posted: Mar 17, 2017 1:08 PM   in response to: christopher Goben in response to: christopher Goben
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You got bit by a thing that isn't obvious. Don't knock yourself for it. KDP should really fix this as far as authors are concerned, but they're unlikely to. Here, from my list of standard answers:

----

How come I don't see the changes in my copy of my book that I bought?

Because of the way things currently work, uploading a new copy will not update your Kindle copy unless you do a Contact Us (at the bottom right of this page) and politely ask the folks there to "push" you the newer version. After they do that, you go to your Kindle, or PC Kindle software, and select Tools / Sync and Check to get the changed copy. Note that this option is NOT available if you happen to have a book open.

Note also that the last time I had changes pushed, my covers only changed within the book, and the new covers did not show in the Kindle list of books (this bug may have been fixed by now). UPDATE: I've since been told that to see the new covers in the Kindle list, I need to delete the title from the Kindle or PC Kindle software before doing the Sync and Check.

I'll also add a tip: Whenever I have to make a revision, I'll make some small, innocuous change in the portion of the book covered by the Look Inside. That way I can verify that the upload "took" without having to go through the "push" request. For me, near the title page, I've added a single line with only a centered asterisk on it. Then, every time I do a revision, I'll add an asterisk. Some folks here put in an actual revision date, but to me that looks too much like software. :)

Obviously if you've made changes that also affect the Look Inside, you don't need a trick like this. But if you made a major fix to chapter 10, say, putting in an artificial change in the Look Inside area is a way to ease your mind that your changes took.

All that said, changes to the Look Inside (including a new cover, if done) may take a day or two, and will not appear in all countries
simultaneously. Lately, Look Inside changes have gone rather quickly--under 12 hours.

Cover changes on the Amazon product page can take a week to ten days, as actual human eyeballs must verify covers for appropriateness.
Ralph E Vaughan

Posts: 3,116
Registered: 12/01/12
Re: reformatting books
Posted: Mar 17, 2017 1:10 PM   in response to: christopher Goben in response to: christopher Goben
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christopher Goben wrote:
why is it when I have tried to redo m manuscript and cover on my book it allows me. it will allow me to approve the change. I will get a email that my book is ready. yet when i go and look at the book it is the same. Someone please help as there does not seem to be a contact person to deal with such issues.

Bookshelf = Immediately, after "live"
LITB = 2 - 3 days
Sales Page = 2 - 5 days

The times above are averages, not absolutes. Yours could take longer if there are issues with cover or text. If you previously purchased your book, you will always receive the edition you bought unless you use the "Contact Us" button below to request that changes be "pushed" to your Kindle. Previous purchasers will not receive updates in most circumstances.

christopher Goben

Posts: 3
Registered: 03/14/17
Re: reformatting books
Posted: Mar 17, 2017 1:59 PM   in response to: cdalebrittain in response to: cdalebrittain
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thank you for your time
Notjohn

Posts: 22,982
Registered: 02/27/13
Re: reformatting books
Posted: Mar 18, 2017 2:24 AM   in response to: christopher Goben in response to: christopher Goben
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The cover always takes a few days to catch up. I published my revised Guide on January 1. The Look Inside sample was updated the next day or maybe it was January 3. But the new cover didn't show up on the product page until January 5. Others have reported delays as long as a week. It's just something you have to plan on.

Good luck! -- NJ

The book: Notjohn's Guide to E-Book Formatting (and print as well!)

The blog: http://notjohnkdp.blogspot.com
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