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Permlink Replies: 13 - Pages: 1 - Last Post: Mar 21, 2017 5:46 AM Last Post By: Sheila Wilson Threads: [ Previous | Next ]
Sheila Wilson

Posts: 7
Registered: 02/20/17
Two confirmed ebook purchases; not showing up in Reports
Posted: Mar 20, 2017 12:23 PM
 
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We purchased two copies of our ebook - on 3/11/17 and 3/14/17 - but out of those two, only the 3/11/17 purchase is showing up in our Report, not the 3/14/17 purchase. Why would that be?
See screenshots:
http://prnt.sc/emdgw9
http://prnt.sc/emdi9b

Edited by: Sheila Wilson on Mar 20, 2017 12:23 PM
cdalebrittain

Posts: 10,966
Registered: 03/05/11
Re: Two confirmed ebook purchases; not showing up in Reports
Posted: Mar 20, 2017 12:43 PM   in response to: Sheila Wilson in response to: Sheila Wilson
 
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You can only purchase an ebook once from a particular account. If you tried to purchase it a second time, it just gave it to you free, which is why it didn't show up as a purchase.
Donna St Felix

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Registered: 09/18/13
Re: Two confirmed ebook purchases; not showing up in Reports
Posted: Mar 20, 2017 12:45 PM   in response to: Sheila Wilson in response to: Sheila Wilson
 
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Sheila Wilson wrote:
We purchased two copies of our ebook - on 3/11/17 and 3/14/17 - but out of those two, only the 3/11/17 purchase is showing up in our Report, not the 3/14/17 purchase. Why would that be?

The graph is ORDERS. It has nothing to do with paid books.
I would say what you see is what everyone is complaining about. The system is NOT catching all orders and possibly sales in some circumstances.
Were you charged twice for your own ebook? I don't think you or anyone can buy the same ebook twice.
Alex Ryan

Posts: 864
Registered: 06/07/16
Re: Two confirmed ebook purchases; not showing up in Reports
Posted: Mar 20, 2017 1:23 PM   in response to: Sheila Wilson in response to: Sheila Wilson
 
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Also be advised that there is a lag between orders and sales, and it can be significant. Recently I had three orders that did not translate in to sales for over two weeks.
Sheila Wilson

Posts: 7
Registered: 02/20/17
Re: Two confirmed ebook purchases; not showing up in Reports
Posted: Mar 20, 2017 3:58 PM   in response to: cdalebrittain in response to: cdalebrittain
 
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Ok, yes, now I understand that... however, we WERE charged twice for it.... see next message.
Please forgive any obtuseness on our part, we are brand new to ebook sales, kdp/kindle....
Sheila Wilson

Posts: 7
Registered: 02/20/17
Re: Two confirmed ebook purchases; not showing up in Reports
Posted: Mar 20, 2017 4:00 PM   in response to: Donna St Felix in response to: Donna St Felix
 
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Hi... yes, we were charged twice...
Sheila Wilson

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Registered: 02/20/17
Re: Two confirmed ebook purchases; not showing up in Reports
Posted: Mar 20, 2017 4:01 PM   in response to: Alex Ryan in response to: Alex Ryan
 
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Hi Alex,
Yes, I thought of that... we'd not had a delay before, though. And this is just an ebook, not a print book awaiting shipment...
Sheila Wilson

Posts: 7
Registered: 02/20/17
Re: Two confirmed ebook purchases; not showing up in Reports
Posted: Mar 20, 2017 4:11 PM   in response to: Sheila Wilson in response to: Sheila Wilson
 
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Ok, hold on... the 3/14/17 order was a gift.
So is that why we were charged for the ebook a second time?

If so, why does it not show up as an order in Reports?

Again... profuse apologies for lack of understanding, and much appreciation for any feedback...
Emily Veinglory

Posts: 3,289
Registered: 04/25/13
Re: Two confirmed ebook purchases; not showing up in Reports
Posted: Mar 20, 2017 4:28 PM   in response to: Sheila Wilson in response to: Sheila Wilson
 
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If you bought it as a gift, it becomes a sale when and if the recipient uses the gift link. They can choose to apply the money to something else instead.
Sheila Wilson

Posts: 7
Registered: 02/20/17
Re: Two confirmed ebook purchases; not showing up in Reports
Posted: Mar 20, 2017 4:56 PM   in response to: Emily Veinglory in response to: Emily Veinglory
 
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Aha! I think you just explained it, Emily :)

xoxo to all!

cdalebrittain

Posts: 10,966
Registered: 03/05/11
Re: Two confirmed ebook purchases; not showing up in Reports
Posted: Mar 20, 2017 5:33 PM   in response to: Sheila Wilson in response to: Sheila Wilson
Helpful
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Glad you figured it out! Read the thread, "Know your Reports & Sales," on the General Questions forum. It will help you.
Alex Ryan

Posts: 864
Registered: 06/07/16
Re: Two confirmed ebook purchases; not showing up in Reports
Posted: Mar 20, 2017 7:05 PM   in response to: Sheila Wilson in response to: Sheila Wilson
 
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Sheila Wilson wrote:
Hi Alex,
Yes, I thought of that... we'd not had a delay before, though. And this is just an ebook, not a print book awaiting shipment...

I'm talking about ebooks.
grandmaster

Posts: 838
Registered: 11/29/16
Re: Two confirmed ebook purchases; not showing up in Reports
Posted: Mar 21, 2017 4:43 AM   in response to: Emily Veinglory in response to: Emily Veinglory
Correct
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Emily Veinglory wrote:
If you bought it as a gift, it becomes a sale when and if the recipient uses the gift link. They can choose to apply the money to something else instead.

Yes, this is how it works. Buying a gift card isn't the same as buying the book, so no sale will show up until the card is used for the book (and as Emily said, it can be used for anything the recipient wishes).
Sheila Wilson

Posts: 7
Registered: 02/20/17
Re: Two confirmed ebook purchases; not showing up in Reports
Posted: Mar 21, 2017 5:46 AM   in response to: grandmaster in response to: grandmaster
 
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Thank you, everyone! :) I was tearing my hair out... now I understand.
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