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Thread: Okay, any more updates on what the hell is going on with the sale reports??


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Permlink Replies: 16 - Pages: 2 [ 1 2 | Next ] - Last Post: May 14, 2017 2:13 PM Last Post By: Joseph M Erhardt
ladyhawk101

Posts: 117
Registered: 01/17/12
Okay, any more updates on what the hell is going on with the sale reports??
Posted: May 4, 2017 3:07 PM
 
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For those with daily sales. being reported and paid, congratulations.

This is for the rest of us that have no movement on the report, even though we know and have invoices to prove it. Something is up. In the many years of being with KDP I've never known a lag like this.

So does anyone have news?
thimblerigbooks

Posts: 109
Registered: 06/30/11
Re: Okay, any more updates on what the hell is going on with the sale reports??
Posted: May 5, 2017 5:31 AM   in response to: ladyhawk101 in response to: ladyhawk101
 
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I only checked in here today because I glanced at my daily sales reports and thought WTF?

Zero sales.

Almost zero page reads.

To put this in context, I have nearly 80 titles for sale on KDP, and make a very respectable number of sales and KU page reads every day.

Not sometimes. Every day without fail for the past few years.

Something is very wrong with the reporting.

But I also know, being an Amazon Publishing author as well as KDP, that they have just introduced a new sales reporting portal for AP authors. It could be that this has caused some temporary lag in reporting of KDP sales while they tinker behind the scenes.

Fingers crossed it resolves itself soon! (Before I lose my hair through clutching it.)
Donna St Felix

Posts: 5,093
Registered: 09/18/13
Re: Okay, any more updates on what the hell is going on with the sale reports??
Posted: May 5, 2017 6:53 AM   in response to: thimblerigbooks in response to: thimblerigbooks
 
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thimblerigbooks wrote:
I only checked in here today because I glanced at my daily sales reports and thought WTF?
Zero sales.
Almost zero page reads.
To put this in context, I have nearly 80 titles for sale on KDP, and make a very respectable number of sales and KU page reads every day.
Not sometimes. Every day without fail for the past few years.
Something is very wrong with the reporting.
But I also know, being an Amazon Publishing author as well as KDP, that they have just introduced a new sales reporting portal for AP authors. It could be that this has caused some temporary lag in reporting of KDP sales while they tinker behind the scenes.
Fingers crossed it resolves itself soon! (Before I lose my hair through clutching it.)

For me, and others per previous posts, it was in Sept 2016 that Kindle began the big slide. I've requested my account be checked a few times and they always say that everything is working correctly. ... So during this past early April I saw a few sales, a few '1' page reads and haven't had zip movement on anything for the Kindle site (including page reads) since early April. I have a sales history with many books and something is not right, per my opinion.
anneti

Posts: 1
Registered: 03/31/09
Re: Okay, any more updates on what the hell is going on with the sale reports??
Posted: May 7, 2017 7:10 AM   in response to: thimblerigbooks in response to: thimblerigbooks
 
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I hope they get it fixed as well, soon. The Report stats have been frozen for several days now. I know for a fact copies of my new book have been sold, but the sales are not registering on the Reports page.
Russell F. Moran

Posts: 1
Registered: 10/18/13
Re: Okay, any more updates on what the hell is going on with the sale reports??
Posted: May 8, 2017 7:11 AM   in response to: ladyhawk101 in response to: ladyhawk101
 
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In the third week of April, I noticed my sales drop off the edge of a cliff. With 14 books out for sale (all on Kindle as well as paper) I have sold only one in the past three weeks. As of the eighth of the month, today, I would normally see thousands of pages read. As of today, only 278 all in one book. I called support on Friday and they said they would get back to me sometime this week. If this is a software glitch, and it appears to be from the number of complaints, why is it taking so long to fix. Every day my ranking goes down.
Alexandra Dawson

Posts: 1
Registered: 04/09/17
Re: Okay, any more updates on what the hell is going on with the sale reports??
Posted: May 12, 2017 4:21 PM   in response to: ladyhawk101 in response to: ladyhawk101
 
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My royalties went down since I checked it yesterday. My KENPs went up, but my royalties went down. Now the royalties reported have gone below what I should have for the eBooks I have sold, and certainly doesn't cover the KENPs. This makes no sense to me. I'd love some explanation.
cdalebrittain

Posts: 10,965
Registered: 03/05/11
Re: Okay, any more updates on what the hell is going on with the sale reports??
Posted: May 12, 2017 5:45 PM   in response to: Alexandra Dawson in response to: Alexandra Dawson
 
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Read the thread on the Payments forum, "Know your Payments." It will help you.

The royalties below the graph show only the last 30 days, by default. If you sold more 31 days ago than you did today, the amount of royalties will go down. You can change the graph to show the last 90 days, in which case you will see everything you've earned in the last 3 months.

It's also possible that someone returned a book, in which case their refund reduces your royalties. You can tell if there's been a return by checking your month-to-date reports.

And the graph never shows how much you've earned from KENP, because the amount is constantly changing. You'll find out the exact amount when the Prior Month report comes out.
Notjohn

Posts: 22,596
Registered: 02/27/13
Re: Okay, any more updates on what the hell is going on with the sale reports??
Posted: May 13, 2017 3:36 AM   in response to: cdalebrittain in response to: cdalebrittain
 
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You can tell if there's been a return by checking your month-to-date reports.

Which are more usefuly anyhow! The graph is pretty, but that's about all one can say about it.

Sales are bad, yes. My best-seller keeps selling, though, so I know the system isn't broken.

Good luck! -- NJ

The book: Notjohn's Guide to E-Book Formatting (and print as well!)

The blog: http://notjohnkdp.blogspot.com
Rebecca

Posts: 3
Registered: 05/08/17
Re: Okay, any more updates on what the hell is going on with the sale reports??
Posted: May 14, 2017 4:11 AM   in response to: ladyhawk101 in response to: ladyhawk101
 
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Hi. I just published my first ebook and I have been staggering sending people to my page to buy after I moved it to the paid store. The book is #1 hot new release in two international stores.. And KDP says that only 10 copies have been sold till now!!! I know that many more people have purchased it and have the invoices for the same. For some, the order is not showing up in the order history..

Also at the end of free promotion, the report showed about 261 free books and now as per the mail from KDP support, the free books were 357.. How could the number have gone up when promotion was stopped?

Please check!! Please resolve!!!

Thanks!

Rebecca
writerbn

Posts: 4,987
Registered: 05/12/12
Re: Okay, any more updates on what the hell is going on with the sale reports??
Posted: May 14, 2017 4:43 AM   in response to: Rebecca in response to: Rebecca
 
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Rebecca wrote:

Please check!! Please resolve!!!


There's nobody from Ama*zon here. Use the "Contact Us" link at bottom right to ask KDP Support.
Donna St Felix

Posts: 5,093
Registered: 09/18/13
Re: Okay, any more updates on what the hell is going on with the sale reports??
Posted: May 14, 2017 7:42 AM   in response to: Rebecca in response to: Rebecca
 
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Rebecca wrote:
Also at the end of free promotion, the report showed about 261 free books and now as per the mail from KDP support, the free books were 357.. How could the number have gone up when promotion was stopped?

Sometimes it takes a while for the system to catch up with itself AND some readers may not have been connected to the web until after the promo for them to be counted.
Rebecca

Posts: 3
Registered: 05/08/17
Re: Okay, any more updates on what the hell is going on with the sale reports??
Posted: May 14, 2017 8:05 AM   in response to: writerbn in response to: writerbn
 
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Ok.. Thanks! Have sent them another email :)
Rebecca

Posts: 3
Registered: 05/08/17
Re: Okay, any more updates on what the hell is going on with the sale reports??
Posted: May 14, 2017 8:06 AM   in response to: Donna St Felix in response to: Donna St Felix
 
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Ok.. Thanks..
gldrummond

Posts: 4,734
Registered: 05/08/09
Re: Okay, any more updates on what the hell is going on with the sale reports??
Posted: May 14, 2017 9:51 AM   in response to: Rebecca in response to: Rebecca
 
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Rebecca wrote:
Hi. I just published my first ebook and I have been staggering sending people to my page to buy after I moved it to the paid store. The book is #1 hot new release in two international stores.. And KDP says that only 10 copies have been sold till now!!! I know that many more people have purchased it and have the invoices for the same. For some, the order is not showing up in the order history..

Also at the end of free promotion, the report showed about 261 free books and now as per the mail from KDP support, the free books were 357.. How could the number have gone up when promotion was stopped?

Please check!! Please resolve!!!

Thanks!

Rebecca

Just a note: A few sales can be all that's needed to hit Top 100 lists on the international sites, just depends on which sites you're talking about. More sales for the UK site to do it than say, the DE or FR site.

Edited by: gldrummond on May 14, 2017 9:51 AM

cdalebrittain

Posts: 10,965
Registered: 03/05/11
Re: Okay, any more updates on what the hell is going on with the sale reports??
Posted: May 14, 2017 10:23 AM   in response to: Rebecca in response to: Rebecca
 
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Rebecca--

Are you perhaps not toggling through the different national Amazons on the month-to-date report and the 6-week report? They open by default with just US numbers.
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