It's been more than five business days since I uploaded ENCHANTED CHRISTMAS, and it's still not published. I just uploaded another book. Sigh. I'm trying to get my backlist on Kindle, and it worked fine at first. I'm only glad to know I'm not the only one in a holding pattern
We’re working on a policy and procedure change to fix some Kindle customer experience problems, such as multiple copies of public domain titles being uploaded by a multitude of publishers. For an example of this problem, do a search on “Pride and Prejudice” in the Kindle Store. The current situation is very confusing for customers as it makes it difficult to decide which “Pride and Prejudice” to choose from. As part of this change in procedure, we are no longer accepting public domain titles through DTP.
Please note that titles will no longer be made available for sale on the Kindle store immediately after they are uploaded. We will work toward reducing the delay as we continue to improve the process, but it may last several days in some cases. You can help us reduce this delay by no longer submitting public domain titles, We thank you for your patience and understanding as we work to provide the best experience possible for Kindle customers.
My titles are not public domain. They are my own. There should be some option to allow you to select whether or not it's an original work and allow you to scoot to the top of the queue.
I understand the delay, but respectfully request you modify the notice to provide a more accurate timeline for publication. When you say five days, then if there isn't a problem with a title, it should go live in five days.
If it will take an indeterminable amount of time, you shouldn't give a specific number of days. That might reduce questions such as mine as we wait for our books to be published.
I have several new works already in the Que, I find it very odd that the reason for this change is the customer not reading the forward or reviewing the first few pages of the book that are offered to them. To limit publication is very striking, as this would not be allowed to happen in a book shop or anywhere else, if the customer buys a book, reads it, then returns it for some lame reason it would not be accepted. The book listed as the cause or perhaps part of the cause really isn't. I have reviewed the titles and find that if I simply read the forward that I'm able to pick from the titles I would want to read.
I also don't understand why the covers of most of my titles have been removed after 6 months. The covers were not demeaning in any way, were illustrations of fictional characters, a bit erotic but not harsh at all. Review many other titles with like covers, leaves me wondering what is happening and why the sudden change?
I will follow the rules without question but have to know what they are in order to do so.
Thanks in advance for your assistance.
I am in the same boat. I submitted my title 5 business days ago, and there is no sign of progress. It would be nice if I knew that my book is in the Q, but there is no information. I even considered resubmitting, but dropped the idea for now. It may lead to confusion if my title is actually in the Q.I can't find a way to check and verify this assumption.
Can anyone from Amazon DTP offer some information. Is my title in the Q?
I understand why a five day review window would be applicable to new submissions, but why is it also applied to older, existing titles that are simply being edited? I changed a line in the product description and waited five days while that was reviewed plus two more days to be published.
To my everlasting horror, I then noted that I had inadvertently and improperly spaced that line so I corrected it and hit "publish"..
You guessed it...I am back to five business days of "review".
I've been waiting since 9/29 for my book to be published to Kindle. The dashboard has said "Your book is currently under review by the Kindle Operations team as we are trying to improve the Kindle customer experience. Please check back in 5 business days to see if your book was published to the store." ... for 10 business days now. (And yes, I've checked -- the book does not show up in the Kindle store.)
Does anybody know how long this process REALLY takes?
And could somebody from DTP update this ridiculous "5 business days" message? And maybe respond to this thread? Getting the hardcopy of my book to show up on Amazon took 3 days. Any reason why the electronic version takes weeks longer?
I'm sorry for the inconvenience. I see that we've sent you an e-mail on Oct 3 regarding your title under review and that you've replied to it on Oct 14.
Please note that we are reviewing all emails that have been sent to email@example.com. The review process is taking longer than usual due to large volume of emails that we have received. We appreciate your patience.
Dear DTPAdmin: Thanks for your continual input to this forum. I imagine that the constant questions and frustration concerns you as well as us. However, let me explain how I see it from my position. I submitted seven books for review and publication about two weeks ago. Each of these were previously published hardbooks which are now out of print. One of them, newly created, is a triple combination of a three volume series. I have DTP published each of the volumes separately at 4.99 and combined the three into a trilogy book, quite large actually at 953 pages when I put it together, for 9.99. The review team has accepted and placed for sale on Amazon the trilogy, but has held up each of the separate volumes to assure my ownership rights. That is confusing in that if the individual novels are not mine, how could the combined trilogy be mine?
Secondly, this week I have received the form letter from Title-submissions wherein you asked for confirmation that I had the rights to publish these e-books. The same day I sent back scanned PDF copies of EACH termination contract from the publisher, five of them from 2003 and three of them from 2009. Also, each publisher responded to your email to confirm that rights had been returned to me. One publisher asked that I not use their ISBN numbers. I am ready to comply, as soon as my books under review become available to me.
Then, yesterday, another letter from Title-submissions, asking for confirmation of the right to publish and this time for ONE specific book, which was also included in the earlier letter and for which I had sent confirmation. I responded within the hour, once again sending a copy of that particular termination contract returning my rights.
No response has been forthcoming since and all my books are still under review with the exception of the trilogy which has been LIVE for about a week. My concern stems from the fact that if ONE particular Title-submissions staff person is working on my books as a whole (first TS letter) and another Title-submissions person is working on an individual book, (second TS letter) then how do I know that there is correlation between the various aspects of the review process? Does one department know what the other department is doing? I have anticipated that perhaps ONE staffer will approve the lot, while another staffer will withhold or delay a single book.
Can you please explain why I received these two letters, each asking for the same thing, one as a group and one individually? Thanking you in advance for your explanation.
[i]The review process is taking longer than usual due to large volume of emails that we have received.[/i]
Well, that's one way to put it! If you would stop routinely challenging e-book versions of existing titles, you would have a smaller volume of emails. What started out (or so we are told) as a program to cut back on public domain titles has turned out to be a burden on legitimate authors.
Thank you for the reply. I don't normally check that email address unless I'm expecting something. I had no idea you were waiting on a response from me. It would be really nice if the dashboard would be updated with that kind of info -- even something generic like "Awaiting publisher response." All it told me was to keep waiting 5 business days.
Anyway, the book is now available, which is the important thing.