Why are there no telephone numbers for either my agent or I to call if we decide to publish with Amazon or Kindle? (Which we probably will not unless my agent handles it all.)
It seems a bit over the top to expect an intelligent writer to be put at an arms length and impersonal relationship hanging in the darkness with no human contact. It is also more than a bit suspicious.
Well, there are some thousands of us who have endured the humiliation and published our books through the DTP.
If your publisher is mainstream, he ought to be publishing through the mainstream platform, not the DTP. If he's not mainstream, then suck it up and get with the program as offered. It's really not that bad. We do sell books, though not as many as we like, and we do get paid more or less on schedule.
Our Customer Service team dedicated to helping you with Amazon DTP does not currently have the ability to accept calls. We apologize for this inconvenience but assure you we are dedicated to providing the best customer service possible via e-mail.
If you have any question regarding your Amazon DTP account, please send an e-mail to firstname.lastname@example.org.
DTP Guy, I hope you understand that most of us are impressed at how well the DTP works, and that the only wheel you hear is the one that's squeaking. We all get irritated from time to time, but really, we don't expect Jeff Bezos to take our calls while he's at dinner.