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Thread: Unable to access Bookshelf OR Contact Help


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Permlink Replies: 6 - Pages: 1 - Last Post: Jul 19, 2017 4:03 AM Last Post By: Notjohn
STANLEY LEVENSON

Posts: 3
Registered: 07/17/17
Unable to access Bookshelf OR Contact Help
Posted: Jul 17, 2017 3:02 PM
 
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Hi. I'm not sure what to do. I can log into my KDP account, I can access reports, but cannot get to the Bookshelf to create the first book, or access account details. And when I go to help-contact us, it bounces me to the welcome screen (the sign in screen). When I try to access either the Bookshelf or Account Details, it bounces me back to the welcome screen or I get a 404 error.

How do I go about contact HELP, if I can't do it from with the KDP dashboard?
Donna St Felix

Posts: 5,481
Registered: 09/18/13
Re: Unable to access Bookshelf OR Contact Help
Posted: Jul 17, 2017 7:10 PM   in response to: STANLEY LEVENSON in response to: STANLEY LEVENSON
 
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STANLEY LEVENSON wrote:
How do I go about contact HELP, if I can't do it from with the KDP dashboard?

Below at 'Contact Us'.
Notjohn

Posts: 23,006
Registered: 02/27/13
Re: Unable to access Bookshelf OR Contact Help
Posted: Jul 18, 2017 1:56 AM   in response to: STANLEY LEVENSON in response to: STANLEY LEVENSON
 
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Almost certainly you are logging in with the wrong email address. It has happened to most of us.

Another possibility: If you are using Internet Explorer, download and use Google Chrome or Mozilla Firefox instead. IE has never played well with the KDP.

Good luck! -- NJ

Notjohn's Guide to E-Book & Print Formatting

The blog:
http://notjohnkdp.blogspot.com
STANLEY LEVENSON

Posts: 3
Registered: 07/17/17
Re: Unable to access Bookshelf OR Contact Help
Posted: Jul 18, 2017 10:24 AM   in response to: Notjohn in response to: Notjohn
 
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Thanks for the reply. I seemed to be logged in correctly - can access everything in the amazon.com account, it just seems to be portions of KDP that are not working. Not be able to access help is frustrating though.
Emily Veinglory

Posts: 3,379
Registered: 04/25/13
Re: Unable to access Bookshelf OR Contact Help
Posted: Jul 18, 2017 10:45 AM   in response to: STANLEY LEVENSON in response to: STANLEY LEVENSON
 
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This is exactly what happens when you log into the wrong account. Log out, and make absolutely sure you are suing the correct username and password. The account are posting from was created yesterday ( 07/17/17 )
STANLEY LEVENSON

Posts: 3
Registered: 07/17/17
Re: Unable to access Bookshelf OR Contact Help
Posted: Jul 18, 2017 1:58 PM   in response to: Emily Veinglory in response to: Emily Veinglory
 
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I've logged out repeatedly. I logged into the regular Amazon.com account - shows purchases etc, so it's the right one (has my picture for my profile and everything). Using the same login information, logged into KDP but the problem persists. Hit Contact Us, it bounces me to the log in screen leaving me no way to contact Amazon. No bookshelf. And yes, the KDP account is new, since this is the first ebook to be under my own account. Used same credentials to log in as regular account, but the bookshelf won't work. I'm just not sure where to go from here.
Notjohn

Posts: 23,006
Registered: 02/27/13
Re: Unable to access Bookshelf OR Contact Help
Posted: Jul 19, 2017 4:03 AM   in response to: STANLEY LEVENSON in response to: STANLEY LEVENSON
 
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And yes, the KDP account is new, since this is the first ebook to be under my own account.

That's perhaps related. If your earlier account was connected to you in some way, that would add up to two accounts, which is forbidden.

You can try this old address: kdp-support@amazon.com

Also: If you are using Internet Explorer, download and use Google Chrome or Mozilla Firefox instead. IE has never played well with the KDP.

Good luck! -- NJ

Notjohn's Guide to E-Book & Print Formatting

The blog:
http://notjohnkdp.blogspot.com
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