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Thread: Combined sales vs orders ? Why discrepancy?


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Permlink Replies: 3 - Pages: 1 - Last Post: Sep 12, 2017 12:59 PM Last Post By: Notjohn
hemant pandey

Posts: 5
Registered: 05/19/17
Combined sales vs orders ? Why discrepancy?
Posted: Sep 2, 2017 5:47 PM
 
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My combined sales says 7 units but orders only 2. How is it possible?
I am looking in generate excel tab. The numbers correspond well in month till date but not in sales dash board.
John M. Pearce

Posts: 3
Registered: 10/05/12
Re: Combined sales vs orders ? Why discrepancy?
Posted: Sep 12, 2017 5:27 AM   in response to: hemant pandey in response to: hemant pandey
 
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I have this question as well. My report sometimes shows fewer Kindle orders than sales, and I would think that all Kindle orders would be counted as shipped as soon as they are paid for, in the absence of pre-orders, which I don't have.

Can someone explain why the numbers are different?

Thanks
writerbn

Posts: 5,244
Registered: 05/12/12
Re: Combined sales vs orders ? Why discrepancy?
Posted: Sep 12, 2017 5:54 AM   in response to: John M. Pearce in response to: John M. Pearce
 
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Short answer: It's September (aka KDP Meltdown Month).

Longer answer: Check the marketplace where you're seeing these discrepancies. If they're from India, it's because the entire Indian reporting system suffered serious problems this month. Inquiries to Support are being brushed off, but they're slowly working behind the scenes and reports are being restored to normal. They may not have fixed everyone's accounts as yet.

If they're not from India, use the Contact Us link at the bottom right. However, your inquiry will probably be sent off to the "technical team" and you may never get a reply.
Notjohn

Posts: 22,982
Registered: 02/27/13
Re: Combined sales vs orders ? Why discrepancy?
Posted: Sep 12, 2017 12:58 PM   in response to: writerbn in response to: writerbn
 
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It's September (aka KDP Meltdown Month).

Well, I hope it's not a meltdown, because my sales have been great this month so far.

(It is certainly true that in at least two years I have had a major September Black Hole, in which a week's or ten days' worth of sales have vanished, never to be seen again.)

@OP: my advice is to ignore the pretty chart and place your faith on the month-to-date report.

Good luck! -- NJ

Notjohn's Guide to E-Book & Print Formatting

The blog:
http://notjohnkdp.blogspot.com
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