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Thread: Cover and interior will not load - Unknown Error


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Permlink Replies: 4 - Pages: 1 - Last Post: Sep 13, 2017 11:03 AM Last Post By: Ward Rogers Threads: [ Previous | Next ]
Ted Schredd

Posts: 4
Registered: 02/16/17
Cover and interior will not load - Unknown Error
Posted: Sep 13, 2017 8:21 AM
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Hi.

I have uploaded ebook no problem. I uploaded print version and after a few errors I reloaded and everything went fine. I approved the book layout and then received error message for bar code and I fixed. Now I have done this fix /upload a couple of times and no problem. Then I had an entire day where when I went to upload the fixed file .. error message on bothe the cover and the interior. So after a day of this it finally uploads. I finalize upload and finish. Next day I go to have a preview then it gives me error message problem with file. But all these files have already been uploaded and there was no problem. I spent 12 hours trying to upload files but no luck. The files that I am uploading were previously accepted for the upload stage. They have not been altered in anyway that would cause a rejection. Frustrated as H E double toothpicks.

Open to suggestions..

Thank you!
Ward Rogers

Posts: 1,309
Registered: 12/02/16
Re: Cover and interior will not load - Unknown Error
Posted: Sep 13, 2017 8:35 AM   in response to: Ted Schredd in response to: Ted Schredd
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Ted Schredd wrote:
Hi.

I have uploaded ebook no problem. I uploaded print version and after a few errors I reloaded and everything went fine. I approved the book layout and then received error message for bar code and I fixed. Now I have done this fix /upload a couple of times and no problem. Then I had an entire day where when I went to upload the fixed file .. error message on bothe the cover and the interior. So after a day of this it finally uploads. I finalize upload and finish. Next day I go to have a preview then it gives me error message problem with file. But all these files have already been uploaded and there was no problem. I spent 12 hours trying to upload files but no luck. The files that I am uploading were previously accepted for the upload stage. They have not been altered in anyway that would cause a rejection. Frustrated as H E double toothpicks.

Open to suggestions..

Thank you!


My first suggestion would be, don't spam the forum. Asking a question once is more than enough. The second would be to publish on CreateSpace, a POD platform that actually works and has customer support. However, if you enjoy weeping, wailing and gnashing of teeth, then, by all means, continue on with KDP-Print. If you do stay with KDP-Print, please don't return asking how to order proof copies, how to purchase writers copies at cost or why your paperback is not available to bookshops or other retailers. Good luck.
Ted Schredd

Posts: 4
Registered: 02/16/17
Re: Cover and interior will not load - Unknown Error
Posted: Sep 13, 2017 8:42 AM   in response to: Ward Rogers in response to: Ward Rogers
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Wow thank you for your kind response. The file is to spec and was uploading without a problem. I really appreciate your kindness.
Notjohn

Posts: 22,322
Registered: 02/27/13
Re: Cover and interior will not load - Unknown Error
Posted: Sep 13, 2017 10:51 AM   in response to: Ted Schredd in response to: Ted Schredd
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To add to what Ward says:

KDP Print Beta was rolled out at the end of September last year. The process was buggy, and it seems to remain so to this day. The quality of the books that actually go on sale is rather low, as you can see by doing a search on Amazon for Independently published

Its sole advantage is that the author-publisher gets to see his or her paperback sales on the same page as the Kindle sales. But really, how big an advantage is that? How many seconds does it take, really, to check one's sales on Createspace--ten seconds, thirty seconds?

In exchange, you get that buggy publishing process, no physical proof copy, no discounted author copies for gift or resale, and no distribution to Barnes & Noble or to brick-and-mortar bookstores. (Most small bookstores will, as a favor to a customer and perhaps a small surcharge, order a Createspace or IngramSpark paperback.) If you don't live in the US, the proof copy and author's copies won't be as attractive, because of high shipping costs, but still....

My advice is to stick with CreateSpace with its excellent cover wizard, helpful community forum, and direct-to-author discounted sales. (If you don't live in the US, the physical proof copy and discounted author copies will be less attractive to you.)

Good luck! -- NJ

Notjohn's Guide to E-Book & Print Formatting

The blog:
http://notjohnkdp.blogspot.com
Ward Rogers

Posts: 1,309
Registered: 12/02/16
Re: Cover and interior will not load - Unknown Error
Posted: Sep 13, 2017 11:03 AM   in response to: Ted Schredd in response to: Ted Schredd
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Ted Schredd wrote:
Wow thank you for your kind response. The file is to spec and was uploading without a problem. I really appreciate your kindness.

You can do everything right and still get it wrong. KDP-Print is beta and still extremely buggy after nearly a year. But others have hung on till the stars align, so if you're happy with the system's performance (and many limitations) just keep trying. Eventually things will work out, probably.
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