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Thread: LOST WRITER'S ACCOUNT !!!!!


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Permlink Replies: 24 - Pages: 2 [ 1 2 | Next ] - Last Post: Sep 13, 2017 2:13 PM Last Post By: Emily Veinglory
KK Brown

Posts: 14
Registered: 12/31/12
LOST WRITER'S ACCOUNT !!!!!
Posted: Sep 12, 2017 9:35 AM
 
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I opened an account for a friend and published seven children's stories on it, for her.

They are still available on Amazon, but neither I nor she can remember the name (e-mail address) we used for the writer's account, OR the related password !

We now wish to up-date them, BUT CANNOT FIND HER KINDLE 'DASHBOARD' !

Any ideas ? (They are the 'Kulalabuloo' stories, which can be googled, but we CAN'T EDIT THEM ) :-(
cdalebrittain

Posts: 11,125
Registered: 03/05/11
Re: LOST WRITER'S ACCOUNT !!!!!
Posted: Sep 12, 2017 9:46 AM   in response to: KK Brown in response to: KK Brown
 
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Did either of you write down the information? There must have been a valid email address involved. Was it her regular one? Does your computer have anything like Keychain (which is on Macs) where passwords are stored?

If you can't remember even the user name/email, much less the password, this makes it difficult. You can email Amazon from your account (use Contact link at lower right) and see if they can help, but they would send info only to the email address on file for that account. Good luck!

For others reading this, don't lose track of your account info!
Blue Orbiter Co...

Posts: 234
Registered: 02/12/15
Re: LOST WRITER'S ACCOUNT !!!!!
Posted: Sep 12, 2017 10:07 AM   in response to: KK Brown in response to: KK Brown
 
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AMAZING! That's all I can say.
KK Brown

Posts: 14
Registered: 12/31/12
Re: LOST WRITER'S ACCOUNT !!!!!
Posted: Sep 12, 2017 10:11 AM   in response to: cdalebrittain in response to: cdalebrittain
 
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Thanks, friend ! We are both dozy 'seniors'. :-)

I had her 'dashboard' on my computer (showing the books), but couldn't edit them because neither of us could remember the password !

We tried changing the password through the 'password help' facility, but now I can't even SEE the books on the 'Dashboard', which says that more author details are required, and that books will reflect on that dashboard when she uploads one Where have the 7 books from the last dashboard gone ? ... They are still visible on Amazon/Kindle. (Google 'Kulalabuloo')
thrasherll

Posts: 5,049
Registered: 06/27/12
Re: LOST WRITER'S ACCOUNT !!!!!
Posted: Sep 12, 2017 10:13 AM   in response to: KK Brown in response to: KK Brown
 
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I don't suppose one of you has emails from KDP still on her computer, maybe in the trash folder. If so, she would know what address KDP used for the routine notices they send.

L. L. Thrasher
Ward Rogers

Posts: 1,308
Registered: 12/02/16
Re: LOST WRITER'S ACCOUNT !!!!!
Posted: Sep 12, 2017 10:16 AM   in response to: KK Brown in response to: KK Brown
 
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She'll have to approach KDP by using the Contact Us button at the bottom of the page. You can't because it's not your account.
Joseph M Erhardt

Posts: 4,458
Registered: 12/21/15
Re: LOST WRITER'S ACCOUNT !!!!!
Posted: Sep 12, 2017 10:18 AM   in response to: KK Brown in response to: KK Brown
 
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What Ward said. Also, if she's been receiving EFT payments, she might be able to establish her bona fides by proving that the bank account is hers.

OR by providing a copy of last year's 1099.

Best of luck.
Ward Rogers

Posts: 1,308
Registered: 12/02/16
Re: LOST WRITER'S ACCOUNT !!!!!
Posted: Sep 12, 2017 10:20 AM   in response to: KK Brown in response to: KK Brown
 
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KK Brown wrote:
Thanks, friend ! We are both dozy 'seniors'. :-)

I had her 'dashboard' on my computer (showing the books), but couldn't edit them because neither of us could remember the password !

We tried changing the password through the 'password help' facility, but now I can't even SEE the books on the 'Dashboard', which says that more author details are required, and that books will reflect on that dashboard when she uploads one Where have the 7 books from the last dashboard gone ? ... They are still visible on Amazon/Kindle. (Google 'Kulalabuloo')


What you did was inadvertently create a second account. It shows no books because none have been published. If you did this in her name (ssn, etc), it's yet another thing to address when she contacts KDP. Perhaps you should stop trying to "help" her.
KK Brown

Posts: 14
Registered: 12/31/12
Re: LOST WRITER'S ACCOUNT !!!!!
Posted: Sep 12, 2017 10:43 AM   in response to: Ward Rogers in response to: Ward Rogers
 
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Thanks, Ward,

But what happened to the FIRST account ?
Joseph M Erhardt

Posts: 4,458
Registered: 12/21/15
Re: LOST WRITER'S ACCOUNT !!!!!
Posted: Sep 12, 2017 10:49 AM   in response to: KK Brown in response to: KK Brown
 
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First account still has to be there. Otherwise the books would no longer be on sale.
Emily Veinglory

Posts: 3,378
Registered: 04/25/13
Re: LOST WRITER'S ACCOUNT !!!!!
Posted: Sep 12, 2017 11:49 AM   in response to: Joseph M Erhardt in response to: Joseph M Erhardt
 
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This is not a duplicate account problem. This is a "no idea how to sign into my account at all" problem. Only KDP Support can assist.
George Garrigues

Posts: 211
Registered: 08/13/15
Re: LOST WRITER'S ACCOUNT !!!!!
Posted: Sep 12, 2017 12:23 PM   in response to: KK Brown in response to: KK Brown
 
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Hello. I hope the others are helping you, and I wish you well.

Good luck!
cdalebrittain

Posts: 11,125
Registered: 03/05/11
Re: LOST WRITER'S ACCOUNT !!!!!
Posted: Sep 12, 2017 1:16 PM   in response to: KK Brown in response to: KK Brown
 
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KK Brown wrote:
Thanks, friend ! We are both dozy 'seniors'. :-)

I had her 'dashboard' on my computer (showing the books), but couldn't edit them because neither of us could remember the password !

We tried changing the password through the 'password help' facility, but now I can't even SEE the books on the 'Dashboard', which says that more author details are required, and that books will reflect on that dashboard when she uploads one Where have the 7 books from the last dashboard gone ? ... They are still visible on Amazon/Kindle. (Google 'Kulalabuloo')


When you were able to see her dashboard, you were correctly logged in! Can you remember how you got there?

When you were trying to reset the password, you instead accidentally created a second account. It's possible (though I think it's silly to allow it) to create a second account with the same email and a different password. That's what you did. That's why it's saying her details have not been entered.

As already noted, you need to get Amazon to help you. I hope you at least have the correct email address for the account? Because that's where they will send their answer. Good luck!
KK Brown

Posts: 14
Registered: 12/31/12
Re: LOST WRITER'S ACCOUNT !!!!!
Posted: Sep 13, 2017 5:40 AM   in response to: cdalebrittain in response to: cdalebrittain
 
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Thanks, CD Brittain ! .... Now I think I understand what has happened.

Yes, I know the original e-mail addy, but NOT the password.

I am now asking them to CHANGE the 'forgotten' password. ... Let me see what happens ! ... Thanks again ! :-)

KK
KK Brown

Posts: 14
Registered: 12/31/12
Re: LOST WRITER'S ACCOUNT !!!!!
Posted: Sep 13, 2017 8:33 AM   in response to: KK Brown in response to: KK Brown
 
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No Joy !

I seem to have TWO Amazon/Kindle accounts under the same name for Sue, and I know the password of the SECOND one, which is NOT the one with Sue's books in it !

If I ask for password help I can change THAT password, but it still won't tell me the password for the FIRST account, which DOES have her books in it !!!!!

KK
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