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Permlink Replies: 4 - Pages: 1 - Last Post: Sep 17, 2017 11:15 AM Last Post By: Cynthia E. Hurst
Brother sage

Posts: 11
Registered: 07/31/17
Reports on sales
Posted: Sep 14, 2017 4:46 AM
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I have 2 customers who said they bought books on September 10th, yet now on September 14, those sales have not appeared in my report section.
How long does it take for book sales to appear in reports?
Joseph M Erhardt

Posts: 4,450
Registered: 12/21/15
Re: Reports on sales
Posted: Sep 14, 2017 5:12 AM   in response to: Brother sage in response to: Brother sage
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If it's a paperback, those don't show until shipped.

If it's an e-book, your customers may be fibbing to you, just to get you off their backs (happens more often than you think). E-book Orders show generally within minutes to hours. Those convert to sales (assuming the payment goes throught) in minutes to days .

Rarely, a sales no-show will be a reporting glitch. Possible and not unknown, but doubtful.
jake ellwood

Posts: 53
Registered: 08/17/16
Re: Reports on sales
Posted: Sep 14, 2017 5:14 AM   in response to: Brother sage in response to: Brother sage
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I had no sales for 6 days and this morning 15 sales show up. Sometimes Zon has a glitch and sales take a while to record.
Mr G Rennison

Posts: 2
Registered: 06/18/16
Re: Reports on sales
Posted: Sep 17, 2017 12:28 AM   in response to: Brother sage in response to: Brother sage
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I suspect there are issues at the moment.
I ordered some of my own paperbacks for friends - they have arrived and are not recorded.
Also I am near the top of ratings (moving up a number of places in last few hours) without sales in UK and US.
I am sure Amazon will let people know if there are longer term problems.
Cynthia E. Hurst

Posts: 1,757
Registered: 02/25/13
Re: Reports on sales
Posted: Sep 17, 2017 11:15 AM   in response to: Brother sage in response to: Brother sage
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If you are talking about paperbacks and they were published using CreateSpace, that's your answer. They're on the CS dashboard, not the KDP one.
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